Dont Just Join Conversations, Participate and Contribute

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• Dont Just Join Conversations, Participate and
  Contribute

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What is conversation?

• Markets are conversations.
• Markets consist of human beings, not demographic
  sectors.
• Conversations among human beings sound human.
  They are conducted in a human voice.
• Whether delivering information, opinions,
  perspectives, dissenting arguments or humorous
  asides, the human voice is typically open,
  natural, uncontrived.
• People recognize each other as such from the
  sound of this voice.
• The Internet is enabling conversations among
  human beings that were simply not possible in the
  era of mass media.-- Cluetrain Manifesto
  (Thesis 1-6) cluetrain.com

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How do we join conversations?

• How do we join conversations?

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• Lurking and Learning

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• Seagull Commenting

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• Adding Value

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Belong

• Learning to speak with a human voice is not a
  parlor trick. It can't be "picked up" at some
  tony conference.
• To speak with a human voice, companies must share
  the concerns of their communities.
• But first, they must belong to a community.--
  Cluetrain Manifesto (Thesis 33-35) cluetrain.com

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• Whats your intention?

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• Paying Attention

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• Be of Service

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• Being Served

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• What does it feel like when ?

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Belong

• Don't worry, you can still make money. That is,
  as long as it's not the only thing on your mind.
• Have you noticed that, in itself, money is kind
  of one-dimensional and boring? What else can we
  talk about?-- Cluetrain Manifesto (Thesis
  80-81) cluetrain.com

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• Business is Personal

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Scott Becker
Scott Becker
Meet my best friend
photo by Kris Krug
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Kristie Wells
Kristie Wells
say hello to my wife Kristie
photo by Kris Krug
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Kris Krug
Kris Krug
President of Bryght Friend Source of
Referrals One of my vendors Our Wedding
Photographer
photo by Chris Heuer
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Its nothing personal, its just business.

• Do you want to work with anyone you personally
  dont like or respect?
• Me neither.

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• Employees are Social Brand AmbassadorsAlready!!!

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Belong

• We know some people from your company. They're
  pretty cool online. Do you have any more like
  that you're hiding? Can they come out and play?
• When we have questions we turn to each other for
  answers. If you didn't have such a tight rein on
  "your people" maybe they'd be among the people
  we'd turn to.-- Cluetrain Manifesto (Thesis
  84-85) cluetrain.com

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• Social Media isnt an object,
• Its what you do with it

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• Chris Heuer
• http//www.chrisheuer.com/
• http//twitter.com/chrisheuer
• chris_at_theconversationgroup.com
• m.408.834.0884

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Social Media Principles

• Be Human
• Be Honest
• Be Aware
• Be a Participant
• Be Smart
• Be Open
• Be Courageous --- The Social Media Playbook

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Social Media is tearing down the walls that keep
us apart and changing the rules that have kept us
from being human inside our companies.