Quality Management Gurus

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Quality Management Gurus

• Olga Semionova

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Who is guru?

• A Guru is a spiritual guide who is considered to
  have attained complete insight.
• www.wikipedia.com
• A guru, by definition, is a good person, a wise
  person
• and teacher. A quality guru should be all of
  these, plus
• have a concept and approach to quality within
  business
• that has made a major and lasting impact.
• www.businessball.com

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Three groups of gurus
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W. Edwards Deming and his phylosophy

• W. Edwards Deming is best known for his
  management philosophy establishing quality,
  productivity, and competitive position.
• The most important Deming works are Dr Shewhart
  cycle development, or Deming cycle,The Fourteen
  Points, The Seven Deadly Diseases.

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Demings cycle
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Kaoru Ishikawa and his phylosophy

• Kaoru Ishikawa made many contributions to
  quality, the most noteworthy being his total
  quality viewpoint, company wide quality control,
  his emphasis on the human side of quality, the
  Ishikawa diagram and the assembly and use of the
  seven basic tools of quality.

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Ishikawa diagram
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Seven basic tools of quality by Ishikawa

• which are the big problems?
• what causes the problems?
• how is the data made up?
• how often it occurs or is done?
• what do overall variations look like?
• what are the relationships between factors?
• which variations to control and how?

• Pareto analysis
• Cause and effect diagrams
• Stratification
• Check sheets
• Histograms
• Scatter charts
• Process control charts