Recognition and Rewards

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Welcome

• Recognition and Rewards
• Funding Allocation

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Purpose
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VUMC Recognition and Rewards

• ...you make a difference!

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(No Transcript)
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Employee Satisfaction Survey
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Performance Development

• Performance Evaluation
• Pay for Performance
• Success-sharing
• Recognition and Rewards

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Our Vision

• Employer of Choice
• Engage staff to continuously
• Learn and develop
• Contribute to our success
• Motivate staff toward exceptional behavior

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Recognition and Rewards
Principles
Pillar Results
Passion
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Timeline
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What will we recognize?

• Behaviors, goals, and attitudes
• Aligned with
• Standards of Behavior
• Credo
• Pillar Goal Results
• Categories tied to our Elevate Pillars
• People
• Service
• Quality
• Growth
• Finance

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Pillar Categories

• People
• Employee Satisfaction
• Professional Development
• Recruit the Best
• Respect for Others
• Teamwork
• Service
• Credo Moments
• Customer/Patient Satisfaction
• Improved Access
• Internal Customer Satisfaction
• Service Recovery

• Quality
• Reduced Complaints
• Increase Safety
• Improvement
• Outcomes
• Growth
• Increase Market Share
• Increase Volumes/Referrals
• Innovation
• New Services Development
• Finance
• Accountability
• Cost Efficiency
• Exceed Targets
• Increase Funding/Resources
• Productivity

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Giving and Receiving

• Non-monetary recognition Thank You cards
• Monetary awards given by designated award
  givers
• Awards may be made to any staff member
• 25.00 awards may be made across areas

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Award Amounts

• Lowest award amount 25.00
• Highest amount 200.00
• Award increments will be
• 25.00 - 49.99
• 50.00 99.99
• 100.00 - 149.99
• 150.00 - 200.00

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Evaluation

• Staff Satisfaction Survey Results
• Patient Satisfaction Survey Results
• Focus Groups
• Fortune 100 Survey Results
• Recruitment/Retention

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Recognition and Rewards Demo Site
VUMC Reward and Recognition Demo Site
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Recognition and Rewards Funding Allocation

• How does it work?

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Where does the award money come from?

• Centrally budgeted
• Funded through fringe benefit rate
• Funding allocation and usage tracked

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How much money will each area be given to award?

• Staff headcount by home department
• Revised annually
• At a specific point in time

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What will you need to provide?

• List of Award Givers
• Percent of funding per Award Giver

Excel spreadsheet provided for your
convenience. Due date Monday, April 11, 2005
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Who will give the awards in each area?

• YOU decide

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How do I choose the award givers and allocate
award funding?

• Principles to consider
• Sample award funding models

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Award Givers are Individuals who can

• Provide specific feedback
• Directly relate to the accomplishment
• Award staff at their current level
• Elevate them to the next level
• Recognize excellent examples

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Department A Funding Allocation
Front-Line Supervisors
Dept. A Central Recognition Fund
Total VUMC RR Funding Allocation
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Department B Funding Allocation
Dept. B distribution to every supervisor in the
department
Total VUMC RR Funding Allocation
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Department C Funding Allocation
Dept. C keeps entire allocation with area
administrator
Total VUMC RR Funding Allocation
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Example

• Department C designates John Smith as the award
  giver by April 11
• John Smith has an allocation of 10,000
• Recognition and Rewards System goes live in May
  2005
• John Smith further designates two other awards
  givers in the system in July 2005
• Each is told they may spend 1,500
• John must monitor the 3,000 as part of his
  10,000

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Summary

• Identify Award Givers
• Determine percent of total allocation
• Return spreadsheet by April 11

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Questions?