Reward and Recognition

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Reward and Recognition

• Establishing an Effective Workplace Recognition
  System

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Module objectives

• Candidates will learn
• Whats Lean about Reward Recognition
• What is Effective Recognition why do it.
• Recognition vs. Reward
• What to Recognise
• Recognition Tools

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How does Recognition fit with Lean?
Effective recognition Empowerment Culture
Change Invert the pyramid
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Recognition versus Reward cont.
Maslows Hierarchy of Needs
SELF ACTUALISATION
SOCIAL / LOVE
SELF - ESTEEM
SAFETY
PHYSIOLOGICAL
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What is recognition?
Any action called recognition should include
all three As

• Acknowledgment

• Appreciation

• Approval

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Seven critical success factors

• Sincere
• Fair and Consistent
• Timely
• Frequent
• Flexible
• Appropriate
• Specific

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1.Sincere
Dont just say thanks for the sake of it mean
it.
Example Long Service Qualifiers
Put individual names in your area newsletter
attending their work group brief to shake hands
and say thanks
Writing Congratulations to all those who have
completed a long service milestone this month.
in your area newsletter.
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2. Fair and Consistent
Recognition loses its value if it is perceived as
inequitable or inconsistent. Standardisation is
important.
Dont leave recognition up to managers
encourage peers to recognise each other.
Example Two teams have no accidents for over 1
year. One GL uses his initiative asks you to
come thank his team.
Find out if anyone else has equal achievement
visit all relevant groups. Share what you have
done with other managers in your area.
Send a congratulatory email back to the Group
Leader who contacted you feel proud of yourself
for being good at RR.
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3.Timely
Immediate recognition ensures that achievements
are not overlooked. The recognition is more
likely to be remembered and thus the behaviour or
practice more likely to be repeated.
Example An area receives a good score in an audit
Before the score is announced decide what to do
if the team reach or exceed the target score.
When the results are announced personally
congratulate the key players with a phone call /
visit that day.
At the end of the year, write a Xmas note to your
team, listing the areas achievements for the
year.
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4.Frequent
There will be daily opportunities to say thanks
use them. It does not cost anything but is a
great investment.
Example Attendance
Make time in your diary each week to review
attendance figures and send thanks to teams with
good records.
Wait until a team has 0 absence for 1 year and
then send them an email.
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5.Flexible
Recognition should be a personal matter try
use a variety of recognition tools, matching your
choice of tool to the individual / teams needs.
Example Two of your direct reports complete
projects on time with good results. You know one
of them is quite shy, whilst the other enjoys
being in the limelight.
Speak to both separately ask if they would like
their project being highlighted on the area
notice board with a photo of themselves.
Without asking, get them to stand up in front of
the wider team give them an award.
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6.Appropriate

• The recognition method selected should match the
  effort expended, the behavior exemplified, or the
  results achieved.
• Recognition should not be reduced to a lottery.

Example An individual a team in your area both
have no accidents for 1 year.
Congratulate the team and give them a free meal
voucher / coffee cake during break. Send a
general note to all in the area thanking everyone
who has contributed to the areas safety record.
Give both the individual the team a free meal
voucher.
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6.Appropriate
Appropriate Recognition Tools
Initiated improvement activity to solve
Difficult quality issue or make substantial cost
savings
Featured in Industry magazine / External
media. MD congratulates.
Article in company magazine. Display featured in
prominent area on site e.g. canteen. Plant or
regional manager congratulates.
Team has achieved a number of targets, e.g 0
accidents
Small article on team or individual in plant
magazine Mention on screen saver/
intranet Display on area notice board Area
manager attends team meeting to congratulate.
Team taken part in Kaizen activity or 6Sigma
project
Long service Good Spot Good attendance record
(team or ind)
Supervisor / Group Leader mentions in team
meeting. 'Well done' posted on team or area
notice board Mentioned in area newsletter
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7.Specific
Recipients should know exactly what they are
being thanked for and why their contribution is
valuable.
Example An operator carries out a Kaizen
activity making cost or waste savings.
Ask the operator to demonstrate what he has done
and why. Thank him personally explain why what
he has done is important to you and the business.
If appropriate arrange for his project to be
featured on a wall display / plant magazine.
Thank him for his hard work via an email to his
Group Leader.
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Recognition versus Reward
Hearts and Minds Concept To encourage
individuals to want to change, want to be their
best, and want to come to work, you must win over
both their hearts and their minds. Recognit
ion will win over both. Recognition and reward
are often used synonymously or are combined into
one system the R R system. However, often
efforts to improve R R systems totally neglect
recognition.
V
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Differences between Reward and Recognition
Recognition
Reward Non-cash
Monetary Needed frequently
Infrequently changes Psychological
Financial Personal
Impersonal Value and principle-based
Based on corporate budget Used to keep employees
Used to attract employees
Reinforces behaviours Supports
short-term goals
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What Should You Recognise?

• Values and Behaviours
• Recognising the behaviors that you want to
  encourage and see repeated.
• Objectives and goals
• Recognising a the achievement of team, area or
  plant goals / targets.

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What to Recognise
Behaviours to recognise include

• Team working
• Continuous improvement mindset.
• Building quality into the process
• Encouraging safe working
• Incident Reporting
• Lean thinking
• Sharing of best practice
• Appropriate Escalation
• Good use of 5C
• Use of Work Group board as focus for group
  activity.

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What to Recognise
Achievements that we should be recognising
include actions towards achieving work group,
department, or plant objectives.

• For example
• No Lost Time Accidents / good team safety record
• Putting forward an idea for a kaizen activity
  which will eliminate waste from a process
• 100 attendance
• Involvement in an environment / community
  programme.
• Instigating a time saving / standardising idea.
• Team achieves excellent right first time score.
• Green Belt training completed.

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Recognition Tools
Recognition Boards
Thank you
Lunches or after work events
Family days
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Recognition Tools
Go Look See Say Thank you !
Team meetings / briefs
Newsletters Magazines
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Group Exercise

• How would you recognise each of the following
  achievements
• Work Group has not had any accidents for a year.
• Area has had no accidents for one month.
• Somebody is celebrating 30 years service with the
  company.
• Plant achieves an exceptional score in an audit
• An individuals kaizen idea is implemented, which
  improves a simple process.
• An individual spots a potential quality issue
• A Group Leader makes a presentation to senior
  management on a plant tour.

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Benefits of effective recognition

• Reinforces desired behaviours, practices,
  principles, and values.
• Gives the organisation the ability to show
  appreciation and say thanks!
• Builds self-esteem.
• Promotes trust and respect.
• Facilitates and encourages change.
• Drives improvement.
• Celebrates success.
• Improves the quality of work life.

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Benefits of effective recognition

• 9. Motivates individuals and teams to do their
  best.
• 10. Enhances loyalty.
• 11. Creates a positive attitude and confidence
  that carries over to public.
• 12. Addresses the basic human need to feel
  appreciated.
• 13. Reflects commitment to each other.
• 14. Inspires accomplishment and achievement.
• 15. Empowers individuals and teams
• 17. Drives out fear.
• 18. Improves the bottom line.