Turn the Tables on Employee Turnover: Building Rapport With Your Employees

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Turn the Tables on Employee TurnoverBuilding
Rapport With Your Employees

• Laura Michaud, MBA
• The Michaud Group

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Agenda

• Why getting keeping good employees is important
• How communication rapport keeps good employees
• Happy
• Wanting to work for us
• Communication tactics to use

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Unemployment Rates

• 1975 2000 2001 2002 2005
• Natl 8.5 4.0 4.8 5.8 4.9
• Not adjusted for seasonality
• Department of Labor

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Turnover Costs!!!

• Unwanted employee turnover is costing companies
  in the United States
• 140 Billion per Year

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Most Turnover Costs are Hidden

• Separation / processing costs
• Replacement and hiring costs
• Recruiting - headhunters
• Advertising
• Training costs
• Opportunity costs
• Lost business productivity costs

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What Employees Want
George Manson University
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American Job Satisfaction
The Gallup Poll, 2001
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It Starts by Getting the Right People
Match for job?
Orientation
Are we worthy
Screen em
Find em
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Tool 1 Establish Common Ground

• In person
• Photographs
• Certificates on the wall
• Jewelry or clothing

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Tool 1 Establish Common Ground

• On the phone
• Laughter in the background
• Let your personality come through
• Weather
• Top news story

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Building Strong Relationships

• People relate to others like
• themselves!

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People Relate to Themselves

• Common ground established
• now
• take it further
• Talk about it!
• Customize the relationship!

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Tool 2 Show Care and Concern

• Why
• Employees feel fully appreciated
• Know they have your interest
• Enjoy being around you
• Want to work harder for you

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Show Care Concern with Empathy

• Treat them as youd like to be treated.
• Show appreciation.
• Talk on their level and pace.
• See from their point of view.
• Talk in terms of their interest.

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Tool 3 Truly Listen

• Talk about their favorite subject!
• Themselves

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Why Truly Listen?

• Why
• Shows you appreciate respect.
• Builds ally -- shows you care.
• Learn employees trigger points!!
• Use them to retain employees

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Why Truly Listen?

• Why
• Shows you appreciate respect.
• Builds ally -- shows you care.
• Learn employees trigger points!!
• Use them to retain employees

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Truly Listen

• Listen to their body language
• Listen with your eyes and ears!
• Listen between the lines
• Probe

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Notice a change?

• Dont ignore it
• Address it as a concern
• You seem different, is everything ok?
• Probe until satisfied
• Let them know you care

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Truly Listen

• What can I do to help you
• do your job better?

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Non-verbal Communication

• Smile
• Neural Linguistic Programming NLP
• Body language
• Eye contact

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Make eye contact

• No eye contact
• Youre lying
• Shifty eyes
• Not trust worthy
• Direct eye contact
• You care

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Tool 4 Use Clear Communication

• Why
• Employee will know what you want
• Will be better able to deliver for you
• Feel more appreciated respected

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Face to face or meetings?
Ranstads 2003 Employee review
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Clear Communication With DiSC

• How can you be clear to the following?
• Dominate behavioral style?
• Influencer behavioral style?
• Steadiness behavioral style?
• Contentious behavioral style?

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Tool 5 Empower but stay involved

• Why
• Better efficiency
• Solidifies loyalty
• Stay involved to guide and direct

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Tool 5 Empower but stay involved

• Clear job descriptions
• Sets expectations
• Delegate guide to make your job easier
• Conduct regular check-in meetings

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Tool 6 Problem Handling

• Why
• Not addressing is agreeing with behavior
• Gives employee direction keeps them on track
• Assures they meet your needs

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Tool 6 Handling Formula

• Address the issue ASAP
• Discuss its effect to organization
• Tell employee you know he can do better
• Recognize when you see ()tive behavior

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Tool 7 Keep the Mood Light

• Why
• People want to be around positive environment
• Creates more interesting work
• They work harder when having fun
• Builds camaraderie

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Tool 7 Keep the Mood Light

• Bring humor into the workplace
• Stay positive
• Remember feedback

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Communication Golden Rules

• Build rapport.
• Know your employee well what motivates them.
• Keep communication open.
• They will be a motivated employee more loyal.

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Turn the Tables on Employee TurnoverBuilding
Rapport With Your Employees

• Laura Michaud, MBA
• The Michaud Group