The Future of Library User Experience

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The Future of Library User Experience

• 2009 Urban Libraries Council Webinar Keynote

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Hey Im Nate

• Social Impact of Technology, UCSD
• 10 years, 1,200 participants, 231 studies
• Co-author Remote Research
• Robotic Dog Treat Dispenser

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• Founded in 2002
• San Francisco
• 7 People
• One Book

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ulcwebinar.com
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ulctalk
_at_boltron
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The Bad News.
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Est-ce que Google nous rend idiot ?

• Nicolas Carr.
• Le Monde. June 5th, 2009

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I wish there was like a netflix for books. Like
you can just order whatever you want, and then
when youre done you can just give it back and
take out another one.
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technologuy tek'näl?je
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It Really Is A Series of Tubes
Molly Wright Steenson - Princeton
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Chaco, Rin
What the Angel Gave Me 1 million copies
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What is User Experience ?
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Peter Morville
Semanticstudios.com
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Frank Spillers
Bryce Glass
Experiencedynamics.com
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Michael Cunnings uxdesign.com
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complicated
seems
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People Before Systems
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Experience Before Systems
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Logic ? Intuition
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Logical
photo by flickr.com/photos/80849382_at_N00/3306939463
/
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Intuitive
photo by flickr.com/photos/51035750608_at_N01/1176833
22/
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Make Wikipedia Easier to Edit.
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Your Organizational Hierarchy is Showing.
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The Future of Library User Experience
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Not the future of libraries
photo by flickr.com/photos/zac-attack/202605234
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And, umm, how far in the future, exactly?
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10 Years.
Bill Buxton Principle Researcher, Microsoft.
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30 Years. I write science fiction, and for some
reason people think that this means I can predict
the future.
Charlie Stross Login, 2009
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We walk backwards into the future
Marshall McLuhan
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10 Years.
Location Aware Devices
Shift of Focus
Electronic Ink
WWDC
Its Been 10 Years
From Library Legacy Systems to Experience
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Screw That, Future Boy.What Can Libraries Do
Tomorrow to Improve UX facing a 5-7 Budget Cut?
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Draw or Build One Web Page
Play With a Free Open Tool
Watch Three People Use Your Site
Dont ask them a thing until they are done.
Outside your current architecture. Use Wordpress.
Freebase, Google Squared, Open Library, Google
Wave Preview.
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Even Farther In The Future
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Three Principles
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Open Architecture Wins
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Build Small
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Behavior not Opinions
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Open Architecture. Its not open source.
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API

• Application Programming Interface

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Build Technology That Plays Well With Others
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Even Google
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Open playing field for generative books.
George Oates. Open Library.
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Build Small

• Forget about large system consequences

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Research Behavior.Ignore Opinions.
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Read all the links at ulcwebinar.com
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What Public Libraries are Doing Right and Wrong
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Heuristic Review
Boulder
Nashville
Charlotte
Orlando
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Open, user-generated
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ButWhat does Database by Topic mean?
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Links that say different things but go to the
same place
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A Window to Your Database
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Closed System
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Proximity Matters
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Mental Models
Indi Young
As PDF or Book
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The Summary
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Tomorrow

• Watch three people. Draw or build a wordpress
  page. Play with an open free tool.

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10 Years.

• Electronic Ink, Location Dependent Devices, Shift
  of Focus to Experience

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30 Years.

• Open Architecture Wins, Build Small, and Behavior
  not Opinions

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How do you know when something is innovative?
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Its been done before

• Bill Buxton You remember him from the intro
  right

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Its scary

• Marty Neumeier The Designful Company

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_at_boltron
nate_at_boltpeters.com ulcwebinar.com
flickr.com/photos/striatic/