CI Usability Enhancements Development Life Cycle

1
CI Usability Enhancements

• Key Objectives
• Deliver enhancements that offer the best return
  for external and internal users.
• Involve relevant end-user groups in
  identification and development processes.
• Make decisions and progress on development of
  enhancements transparent to stakeholders.
• Ensure timely and cost effective deployment of
  changes to the CI.
• Major Stakeholders
• Cargo Industry ICS Users
• Cargo Industry Groups representing their
  section(s) of the Industry
• Specific Industry Users who have contributed
  improvement ideas
• Customs ICS Users
• Customs Cargo Systems and IT sections
• Customs Senior Management

2
CI Usability Enhancements Development Life Cycle
Contributor Group
Suggest candidate items

• Design Specs
• Mock Ups

Business Change

• Training
• Communication

Analysis
Review
Validation
Build
Test
Deploy
Gather

• Internal Users
• External Users

• Internal Users
• External Users

• Tech SMEs
• Business SMEs

Ongoing Communication with all Stakeholders
Postponed for subsequent analysis

• Contributors notified

3
CI Usability Enhancements Roles
Responsibilities
Stakeholder Groups

• User Groups
• Internal
• External

• Management Team
• Analysts
• Communication
• Reviewers
• - Business
• - Technical

• Dev. Team
• Developers
• Testers
• Deployment

Customs Management Executive
4
Prioritisation of Initiatives

• Business Value
• Productivity Improvements
• Minimise number of screens
• Minimise click through
• Frequency of use and number of affected users
• System Performance
• Durability lifespan of requirement

Technical Feasibility Technical difficulty to
develop Extensive education effort Longer term
maintenance Time to deliver Degree of technical
integration Cost to develop
Solutions Complexity of Solution Durability Diverg
ence from current solution
5
Next Steps

• Gather, Analysis Review
• Stakeholder group communication on approach and
  prioritisation.
• IAG Sub Committee Review of enhancements.
• Customs Internal User consultation.
• Possible subsequent round gathering enhancement
  ideas.
• Validate
• Prioritise enhancements.
• Confirm set of candidates to progress.
• Build, Test Deploy
• Commence faster, easier changes for quicker
  release.
• Schedule and progress candidates.
• Initiate reporting on development.