The Secret to Letting Go Learn to Delegate Effectivelyand Regain Your Personal Life'

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The Secret to Letting GoLearn to Delegate
Effectivelyand Regain Your Personal Life.
Management is not a Do-It-Yourself Job
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With you Today
Dee Clarke Vital Learning Managing Affiliate and
Sr. Consultant, The TEAM Approach, Inc.
Melodi Szymczak Director of Everything Vital
Learning Corporation
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Recapture Your Personal Life
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Delegation

• The assignment of one or more meaningful tasks or
  responsibilities to a direct report.
• Transferring responsibility and authority to
  direct reports and holding them accountable for
  performance.
• "Delegation is a skill of which we have all
  heard but which few understand. It can be used
  either as an excuse for dumping failure onto the
  shoulders of subordinates or as a dynamic tool
  for motivating and training your team to realize
  their full potential."
• 
  
  ---Gerard M. Blair

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Those Who Dont

• Often feel behind
• Tend to come in early, stay late and take work
  home
• Have daily To-Do lists that seem to get longer
  every week

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Definitions

• Accountability
• who will actually complete the task
• Authority
• the necessary power to complete the task
• Responsibility
• the ownership of the task

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Why Delegate?

• Develops talent in others
• Increases a managers span of control
• Uses scarce managerial resources more effectively
• Allows for quicker response
• Legitimizes the contributions of others

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Delegation

• The assignment of one or more meaningful tasks or
  responsibilities to a direct report.
• Transferring responsibility and authority to
  direct reports and holding them accountable for
  performance.

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Is this an example of DelegationAssigning
WorkAsking a Favor?
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Is this an example of Delegating?

• Asking someone to consistently run a particular
  report on a weekly basis.
• Giving someone a special project.
• Asking someone to help someone else with his/her
  workbecause that person is behind.
• Asking someone to attend a meeting instead of
  your attending it.
• Asking someone to pick up lunch for yousince
  they were going out and you werent planning on
  leaving your desk.

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Is this an example of Delegating?

• Asking someone to become a member of the
  newly-created Special Events Task Force.
• Asking someone to call the five folks that
  havent responded yet to see if they are planning
  on attending an upcoming meeting.
• Asking someone to make copies for you of a report
  needed for an upcoming meeting.
• Assigning work that is regularly a part of this
  persons job description.
• Dividing incoming work assignments up between
  those that report to you.

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What to Delegate

• Things that will benefit the organization
• Things that will improve the supervisors own
  performance
• Things that improve the quality of work life of
  both the supervisor and employee
• Things that will enrich direct reports jobs and
  enhance their skills

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What to Delegate

• Routine and repetitive tasks and responsibilities
• Jobs that regularly demand major time commitments
• Tasks a supervisor doesnt particularly enjoy but
  that others may find very engaging and satisfying

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Barriers to Delegation

• Employee Readiness/Capability
• Organizational Readiness
• Special Situations
• Managerial Readiness

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A Good Delegator is

• A good communicator
• Demonstrates confidence in self and others
• Allows freedom to perform
• Encourages involvement and participation
• Focuses on results
• Is proactive vs. reactive
• Is able to manage conflicts that may arise

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When Delegating

• Define expectations and create a performance
  contract
• Control through goals, objectives, outcomes, and
  quality standards
• Establish a time frame for completion
• Determine the level of delegation authority

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Levels of Delegation Authority

• Level 1 Research - Report - Ill decide.
• Level 2 Research - Analyze options and propose
  a recommendation - Ill decide.
• Level 3 Research - Decide Wait for my
  approval before taking action.
• Level 4 Research - Decide - Implement unless
  you hear from me by a certain time.
• Level 5 Take action - Inform me of your
  decision, in case someone asks me.
• Level 6 Handle it - No further contact is
  necessary. If questions, Ill refer them to you.

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When Delegating

• Be realistic
• Set and honor progress or status checkpoints and
  updates
• Be supportive delegation is not abdication
• Be patient as employees develop

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The Delegation Conversation

• Set aside enough time to discuss the assignment
• Explain the task or project
• Define the quality standards, timeframes,
  milestones, due dates, and outcomes
• Review any questions the delegatee may have

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The Delegation Conversation

• Schedule checkpoints to update progress
• Honor agreed-upon reviews of the work
• At the end, review how this project went and
  determine any changes to the delegation process
  for next time

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Delegating Skill Points

• Explain need for delegation
• Use delegation to motivate
• Explain task and ask team members view
• Specify responsibility and authority.
• Confirm team members understanding and set up
  review time(s)

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Delegating Vital Learning

• Video-supported
• Classroom, online, blended, and Spanish-speaking
  formats
• Developed from same content for continuity of
  learning
• Provides safe, relevant practice

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Its One Solution
TheLeadership Series Curriculum
Delivered In Three Ways
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The Leadership Series

• Essential Skills of Leadership
• Coaching Job Skills
• Delegating
• Improving Work Habits
• Providing Performance Feedback
• Supporting Change
• Motivating Team Members
• Developing and Coaching Others

• Essential Skills of Communicating
• Communicating Up
• Developing Performance Goals and Standards
• Managing Complaints
• Resolving Conflicts
• Solving Workplace Problems
• Leading Successful Projects

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The Leadership Series Provides

• Employee performance
• Employee involvement
• Easy to implement
• Engaged workforce
• Efficient use of time
• Economical

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Next Steps

• Share feedback to us about this webinar
• As a thank you, we will send you a free
  Leadership Skills Needs Assessment
• Preview the Delegating online course contact
  the person who invited you today
• Help your managers become more productive through
  effective delegation

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Questions?
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Thank You for Participating!
Dee Clarke Vital Learning Managing Affiliate and
Sr. Consultant, The TEAM Approach, Inc.
Melodi Szymczak Director of Everything Vital
Learning Corporation