BANK WIZARD

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BANK WIZARD

• Bank account verification

Presented by Aidan Sparrowhawk Date 18th
September 2007
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BANK WIZARD
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BANK WIZARD

• Without bank account validation, most
  organisationsexperience a data entry error of
  between 2 and 8. It is estimated that the
  cost of these errors to UK businesses is 1.56bn
  each year.
• 50 million Direct Debits and 2 million
  Direct Credit rejections each year resulting in
  delayed receipt of payments.
• an average cost of 30 to fix each rejected
  payment.
• BACS Research May 2007

Without bank account validation, most
organisationsexperience a data entry error of
between 2 and 8. It is estimated that the
cost of these errors to UK businesses is 1.56bn
each year. 50 million Direct Debits and 2
million Direct Credit rejections each year
resulting in delayed receipt of payments.
an average cost of 30 to fix each rejected
payment. BACS Research May 2007
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Bank account validation
QAS, George West House, Clapham, London, SW4 0QL
5.QAS Ref
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Benefits

• Ensure details can exist
• Supplement/correct data provided
• Pick up errors at point of capture

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Implications of getting it wrong

• Financial (30 average to fix)
• Administration
• Reduced citizen perception

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Benefits of getting it right

• Improve collection/payment processes
• Save transactional and administrative costs
• Free up resources

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Why BANK WIZARD?

• A leading bank account validation system
• Valid and accurate bank data
• Supports rigorous validation requirements
• Regular updates

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What our customers say

• Direct Debit is our preferred payment
  collection methods for a range of services
  BANKWIZARD allows us to process payments
  efficiently and sits perfectly alongside our
  mission statement to bill and collect local taxes
  efficiently and effectively and continuously
  improve our services
• Malcolm Hayward, Wolverhampton City Council

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Using suppression for proactive data quality
improvement
Presented by Elaine Roche
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Database degradation
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14 per year
600,000
1.2 m
Source ONS
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What is Suppression data?

• Goneaway / Movers
• Change of Address
• Deceased
• Preference Service

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QuickAddress Batch with Suppression

• 86 of respondents see clear benefits to
  suppressing data
• QAS suppression research July 2007

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Why does suppression matter?
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(No Transcript)
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Stage 1

• Assess the state of your data
• Employ QAS data audit

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Stage 1
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Stage 2

• What can you do about it?
• Use QuickAddress Batch to clean your database

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Stage 2
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Why?

• Because data isnt static
• E.g. Elaine Roche
• Aug 04 Moved Cork, Ireland ? Gunnersbury Ave,
  Acton
• Aug 05 Moved Gunnersbury Ave, Acton ? Honeywell
  Rd, Clapham
• Aug 06 Moved Honeywell Rd, Clapham ? Balham
  Grove, Balham
• Name and address captured pre-2006 is no longer
  accurate
• Valuable contact information lost

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Stage 2a

• Solution?
• Use QuickAddress Batch to clean and suppress

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Stage 2a
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Stage 3

• Use QuickAddress Batch to maintain over time

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Benefits of suppression

• Cost savings
• Improved citizen perception
• Reduced risk of fraud
• Compliance
• Internal joined up working
• Ability to make informed decisions based on
  accurate data

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What can you do next?

• Request free data health check
• Contact your account manager for a free copy of
  Butler Group Technology Audit

www.qas.co.uk/batchwithsuppression
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Electronic Data Updates

• Making your life easier

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Dislikes
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Presenting EDU
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What does it mean to you?

• Improves processes
• No regular data updates
• One less task on your to do list
• Impact on level of service
• Consistent service
• Distribute benefits correctly/tackle fraud

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What does it mean to you?
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Authentication for the public sector
Presented by James Blake
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Authenticate
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Scale of the problem
ID theft 'costs UK 1.7bn a year 35/person
Home Office Minister Andy Burnham Feb 2006
In 2006-07 benefits thieves stole an estimated
700 million of public funds. Department for
Work and Pensions
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Where do you authenticate individuals?

• Where do you authenticate citizens?
• Revenues and Benefits
• Parking permits
• Self service
• HR
• Contact channels
• Face to face
• Via post
• Contact centre
• Websites

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How can you authenticate customers?
OR
Database

• Documentary evidence

Electronic authentication
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What currently does proof of identification
mean?

• Typical Requirements
• Photo proof
• Passport, Driving License
• Proof of address
• Driving License, Utility Bill
• Fake IDs
• Stolen IDs

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How to commit ID Fraud
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How to commit ID Fraud
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Whats the cost of doing it this way?

• Processing/Storage
• Training
• Customer Service

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What is electronic authentication?
Proves your customers identity by comparing
bio-graphical information given at point of
application against data held within
authoritative databases
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What is Authenticate for Public Sector?

• Validation
• Proving an identity exists
• Verification
• Proving the applicant is the owner of that
  identity

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Functional Overview
RDC
Matches
High Risk Alerts
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What are the benefits?
Paperless process
Customer service
Fraud
Compliance
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Thank you for listening