Presentation to Neath Port Talbot County Borough Council 1st August 2003

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Quality Staff, Sustainable Services Progress in
achieving a one workforce approach
Margaret Provis
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Wales A Better Country

• Strategic Agenda 2003-07A fairer, more
  prosperous, healthier and better educated
  country, rooted in commitment to social justice
  and to putting health and wealth creation that is
  sustainable at the heart of policy making
• helping more people into jobs
• improving health
• strong and safe communities
• creating better jobs and skills

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Making the Connections Delivering Better
Services For Wales -

• Excellent public services are essential to a
  prosperous, sustainable, bilingual, healthier and
  better educated Wales. Joint working is vital to
  deliver public services of top quality they must
  be responsive to the needs of individuals and
  communities, delivered efficiently and driven by
  a commitment to equality and social justice
• A Welsh way
• Co-ordination not competition
• Users and producers on the same side
• Citizen centred services
• Key role of social services

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Social services in Wales 2004-05the Report of
the Chief Inspector

• Progress being made
• but challenges remain
• strong professional leadership
• improving the basics - assessment care management
• management information and performance management
• commissioning
• capacity to reshape services
• continuing to invest in the workforce
• improving partnership working

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What do we need.

• PATTERNS OF SERVICES, for children, young people,
  adults and older people, aimed at
• maintaining people at home or in as homely
  environment as possible and supporting children
  to live with their families
• doing everything possible to ensure people are
  safe
• increasing availability of preventative services
  reducing the need for more intensive and costly
  services at a later date
• supporting peoples integration into the
  community
• providing support to achieve potential
• enable full and independent lives
• CHALLENGING!

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The shape of social care in Wales

• Commissioned by 22 small local authorities
• Range of providers including local authorities
  themselves- 70,000 staff
• 140,000 people receive services during the year-
  5 of population
• 120,000 adults - 90,000 older people
• 20,000 children (67 in 1,000 children are
  looked after) (55 in England)
• Over 12 million hours of home care delivered -
  nearly 50 by independent providers
• 90 of residential provision in the independent
  sector
• 63 of childrens homes in private ownership

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The Central Importance of the Workforce
Staff to feel proud of the work they
do and Public to feel confident that they will
receive good quality care when they need it.
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An integrated approach
Planning for training and development
Quality services
Service planning and commissioning
HR Planning
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Key Role of Workforce Partnerships

• effective partnership working - collaboration not
  competition
• understand the key service and workforce issues -
  and see the big picture
• identify the workforce and training and
  development need
• develop and implement plans to meet need
• identify and commit resources
• identify funding opportunities
• Ensure that workforce planning reflects service
  modernisation and change

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resources
guidance
frameworks
information
advice
National partnerships and organisations
policies
advice
funding

regulation
Regional collaboration and activity
Influence
Added value
Local partnerships
Local accountability
Local determination
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WORKING IN PARTNERSHIP - From Jargon to Reality

• Recognise each partners unique contribution
• Respect Roles
• Understand each other
• Learn from each other
• Keep service User/Carer at the centre
• Work through the rough times
• Work hard at working together
• None of us is as good as all of us

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What has been achieved to date?

• Workforce partnerships evident at national,
  local, regional level
• Increase in numbers registering for social work
  training
• Increase in number of social workers in the
  workforce
• Increase in number of qualified staff
• Increasing numbers on Care Council register
• Improving quality of care provision
• Number of staff from other agencies included in
  SCWDP funded training events rose by 57 in
  2004-05
• Emerging one sector approach?

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How do we know?

• Sharing the Learning
• SCWDP Monitoring Report
• CSIW Annual report
• Chief Inspectors Annual Report
• Social Services Statistics Wales
• Joint Review Reports
• Service Review Reports
• Performance Evaluation Reports
• Care Council for Wales Annual Report

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Continuing the journey

• Strengthen and deepen partnership working
• Fully embrace one sector approach
• Modernise workforce to enable service change
• Continue to invest
• Recognise achievements

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The outcome.

• stable and effective workforce - proud of the
  work they do
• a vibrant local social care industry
• effective use of resources
• services that we would want to use ourselves