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VOLKSWAGEN OF SOUTH AFRICA PURCHASING AND
QUALITY SUPPLIER DEVELOPMENT SUPPLIER
HANDBOOK ISSUE June 2005
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Introduction This handbook has been prepared to
give a broad outline of some of the requirements
and expectations that Volkswagen of South Africa
has of its supplier base. As well as in hard
copy format, it is also available on the VW
Purchasing website - www.vwpurchasing.co.za
This web-site also gives the current
organisation structure within the Purchasing
Division Its primary function is to provide a
reference for new suppliers to understand the
implications of supplying to a motor
manufacturer in a global environment. Current
suppliers may also find some points of interest.
The content of the handbook focuses on the basics
of our quality management system requirements as
well as data sheets for inclusion of a suppliers
portfolio details in our Supplier Information
System (SIS) Any additional information can be
obtained by contacting the following
departments Purchasing Supplier
Development041-994 5596 Supplier Quality
Development 041-994 4757 Purchasing
Administration 041-994 4291 To register as a
new potential supplier please visit page
26. Geert Jansingh June 2005
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• 
  INDEX
• Cover Page Page 1
• Introduction Page 2
• Index Page 3
• Volkswagen global locations page 4
• Guidelines page 5
• Introduction to becoming a VWSA
  Supplier page 6-11
• VWSA Purchasing Website page 12-15
• Quality Management page 16-17
• Core Quality Management System page 18
• Joint Purchasing/Quality Strategy page 19
• Quality Management Requirements for page 20-21
• A grade status
• Manuals for Formel Q-Konkret,
  Q-Capability, page 22

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Taiwan
Japan/Korea
Shanghai
Changchun
Ungarn
Polen
Uitenhage
Italien
Deutschland
Tschechien
Spanien
Belgien
VOLKSWAGEN GLOBAL
United Kingdom
Portugal
Resende
Anchieta
Taubaté
Pacheco
São Carlos
USA
Cardoba
Puebla
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• Guide Lines
• The relationship between OEM and supplier has
  dynamically changed in the context of the global
  manufacturing society. In addition to the formal
  qualifications required by the OEM such as
  audited quality management systems, source design
  technology and just in time capability, it is
  necessary that partnerships be developed between
  OEM and supplier.
• A supplier to VW would be expected to have the
  following capabilities-
• Be registered with Dun Bradstreet and have
  a valid DUNS number.
• Certified valid Quality management system VDA
  6.1 or ISO/TS 16949
• Have achieved or be committed to an A
  quality capability grading
  
• according to the VW Formel Q capability
  manual. (VDA 6.3 and 6.5)
• Be environmentally responsible by obtaining
  ISO 14001 certification.
• To be conversant with protocols covering part
  and process acceptance.
• To take a pro-active role in project
  management
• To have access to technology via business
  partners with either by joint
• venture or know-how transfer agreements.
• License agreements are not encouraged.
• To be responsive to the socio-economic
  realities of society in respect of
• BEE/BBBEE initiatives.
• To be up to date with the ever increasing
  role of electronic

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INTRODUCTION TO BECOMING A NEW SUPPLIER The
following forms are to be filled in and faxed or
e-mailed through to the Supplier Development
Department. Our Purchasing Supplier Development
representative may decide to visit your company
to check out your companys strengths and
weaknesses, and will request our Supplier Quality
Development Department to perform a potential
analysis check or process audit before any
business may be placed. Subsequently you need to
register on our Group Website vwgroupsupply.com
Once our Administration Department has entered
your supplied information onto our Database, you
will be sent your user-id and password to view
and update the information whenever a change in
your organisation occurs. IE. changes in
telephone numbers, fax numbers, e-mail addresses,
organisational changes, name changes etc. The
updating becomes your responsibility, and failing
to do so could result in communication problems
between our companies and potentially result in
trading problems. Changes in Quality
Certification need to be submitted to the
Purchasing Supplier Development department who
will forward this information to our Quality to
update that part of the database.

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WEBSITE This attachment is a background to
some of the features available via our
website www.vwpurchasing.co.za For details
on focused training, contact Tokkie Manefeldt at
manefel_at_vwsa.co.za While the website containes
generic information as public domain, there are
protected sites for VW suppliers to access their
profiles
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Logon to the Purchasing Web Site www.vwpurchasing
.co.za
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Click on the Supplier Console button
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You will be required to enter your username and
password

After completing Click
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The Quality Management System and Process
Audits plus Product Audits to Qualify as a
new or existing Supplier

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Compliance with all the Important
quality characteristics of the product
Application and effectiveness of
process requirements against own
products. Suitability of process/procedure (custom
er/product-specific)
Car manufacturer/supplier
Customer-specific product, process specifications
Continuous Improvement
Existence/application/effectiveness
of automotive-specific additional requirements

Practice related additional requirements, product
creation/series manufacture customer
requirements/service
Existence/application of QM-system based on the
norms
Product audit (VDA 6.5)

Certification and auditing
Quality Management in the automotive industry
Potential analysis/process audit (VDA 6.3)
Basic requirements of the norm and of the
automotive industry
Certificates VDA 6.1/TS 16949
Certificates DIN EN ISO 9001/2000
QM - manual Process/operation instructions QM -
system application
VDA authorised certifying authorities
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• QUALITY MANAGEMENT REQUIREMENTS FOR A GRADE
  STATUS
• BACKGROUND.
• It is the clear objective of VWSA to develop its
  local supplier base with the
• intention of progressively increasing the
  proportion of A graded suppliers within
• this base.
• This protocol gives a brief overview and
  checklist of the specific elements
• necessary to satisfy process audit requirements
  in respect of achieving the A
• grading.
• Further clarification of these requirements will
  be found on the Website
• vwpurchasing.co.za, sub-headingQuality.
• REQUIRED ELEMENTS
• VDA 6.1-Systems Audit
• A successful systems audit to VDA 6.1\TS 16949
  conducted by an accredited
• third party certification body (SABS TUV
  etc.)
• It should be noted that a systems audit
  conducted by an OEM is classified

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• PROCESS AUDIT REQUIREMENTS (CONTINUED)
• The balance of the process audit is conducted
  under the following
• groupings-
• Section A - Product / process development
• 1 Product development - Applicable where a
  supplier has design
• accountability
• 1.1 Planning - Implication of the design on the
  product
• 1.2 Implementation - Control of engineering
  changes / FMEAs
• 2 Process development
• 2.1 Planning - Planning the manufacturing
  process
• 2.2 Implementation - Developing / approving the
  manufacturing process.
• Section B - Full scale production
• 1 Suppliers and purchased materials -
  Assurance that incoming goods,

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Quality Manuals For your additional information
about available Quality Manuals, please go to our
WEBSITE vwpurchasing.co.za Click on the
sub-heading Quality Manuals, which will show
you a selection as follows -Formel Q Konkret
(Systems) -Formel Q Capability Rev 5 2005
(Process) -Formel Q-Modules (Modular
Supply) -QPN -Guideline for IMDS These modules
are also available on the Group Web site as
follows vwgroupsupply.com
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CHECKLIST FOR PROCESS AUDITS The attachments
are intended as a guide and checklist off all the
elements that will be covered during a process
audit conducted by Volkswagen of South Africa
auditors. Its purpose is to focus the specific
requirements of the audit in a format that is
easy to work with and capable of duplication if
necessary. The individual points are expanded in
the Formel Q Konkret and Formel Q Capability
which should be used for further clarification of
each point. In all cases, the formel Q Konkret
is the authoritative document. Please take
particular note that VWSA now expects a
successful Self Audit to VDA 6.3 by the
Suppliers before any VWSA auditor will perform an
audit in future. Also take particular note of
the Quality Program for New Parts (QPN), which
amongst others focuses strongly on Project
Management.
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DUNs Number Registration DUN BRADSTREET
PROCESS Due to the increasing business
globalization, communication standards have
become more important. In order to improve
communication with our suppliers we plant to
introduce a standard supplier number within the
VW Group. The well known consultant DUN
Bradstreet administrates such a number, and has
nearly 49 million companies registered in their
database. The nine digit number is referred to
as a DUNS-Nr. What makes the DUNS-Nr. So
important for you and VW? This number is an
essential requirement for any potential export
into the VW Group and is a requirement for new
Suppliers registering via the vwgroupsupply.com
website. The operating activities
(delivery/accounting) will stay with the well
known local number. In purchasing we are going
to introduce the DUNS number as a first step in
our enquiry/offer process. There-after we are
looking at implementing the DUNS-Nr. (step by
step) in order operating activities. We will
keep you informed about the introduction of the
next steps. Please contact your local DUN
Bradstreet office/agent as soon as possible and
they will provide a DUNS-Nr. For your company.
You can contact the Information Trust Corporation
(the local agent for DUN Bradstreet)
on Tel. [phone] Fax. [phone] or
write at the following address For
attention ITC 8 Junction Avenue Parktown 2
193 On receipt of your DUNS_Nr. Please advise our
Mr T Manefeldt per fax [phone] or e-mail
manefel_at_vwsa.co.za Should you require any further
information, please do not hesitate to contact
Tokkie Manefeldt on 041 994 4291 or as per above.

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HEAVY METALS BAN In line with worldwide trends,
VW is a forerunner in ensuring environmentally sou
nd manufacturing processes and products. In
this regard VWSA requests its suppliers to obtain
certification to ISO 14001. PROHIBITED from use
amongst others are the following
materials Hexavolent Chromium, or Chrome
6 Mercury Cadmium Lead (was exempted till
2005) Our Suppliers are to make separate
official declarations about any of these
materials contained or not contained in their
proposed supplied components or assemblies, as
part of the First Sample Report supplied with the
first samples. To do this you MUST register on
the International Material Data System (IMDS) by
going to the website www.mdsystem.com You will
receive a release number which must be inserted
on the ISIR. Further details can be obtained from
our Website under Heading IMDS
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• PROTOTYPE AND SAMPLE PARTS
• If your company is being considered, or has been
  selected to perform a new development for any
  component or assembly, please familiarize
  yourself with the PROTOTYPE MANUAL as available
  by clicking HERE.
• For the submission of Prototypes (development
  parts), if for local use, these must be submitted
  to the VWSA Product Engineering Division via
  Purchasing.
• For new developments done for Export
  purposes-dealing with a VW Group
  company-prototypes and samples must first be sent
  to VWSA for an initial check before forwarding to
  the Group company.
• To supply VWSA with the correct FIRST SAMPLE
  REPORT, please study the next 2 pages of the
  sample report, as well as the compilation
  instructions for your ease of understanding.
• For an electronic copy of the report please click
  on FSR.

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Insert your release number from the IMDS
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• The Supplier Information System (SIS)
• Is a SAP linked data base containing all the
  relevant data
• concerning a specific supplier
• Can be updated very simply by a supplier with
  secure
• access to the site
• Updates of the SAP database are the suppliers
  responsibility. We propose an update every three
  months to prevent any mishaps in communication
  which today is mainly electronic.
• Please note the username and the password
  are NOT the ones used for ESL or Call-offs!
• Nb. When updated by supplier, and saved the
  data then becomes available to our administration
  staff, who check it and then release it on to
  the SAP database, before the supplier can see the
  updates after renewed log in.
• Also be aware of an automatic log out which
  occurs after some 30 minutes so please save
  before that.

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• Supplier Survey - Account settlement

Click on SIS to update your companys details
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Click on Update Details and then change
the required information
0000
VOLKSWAGEN OF SA
041 994 5206
041 994 5465
Manefel_at_vwsa.co.za
Www.vwpurschasing.co.za
ALGOA STREET
80

UITENHAGE
UITENHAGE
6230
6229
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0000
VOLKSWAGEN OF SA
You many change the information in any of
the white blocks
041 994 5206
041 994 5465
Manefel_at_vwsa.co.za
Www.vwpurschasing.co.za
ALGOA STREET
80

UITENHAGE
UITENHAGE
6230
6229
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Once you have made your changes, click on Save
Details
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• THE VWSA SUPPLIER BUILDER SYSTEM
• Allows VWSA to assess its performance
  perception
• with its suppliers
• Automatically transposes data into graphical
  format
• Complete evaluation via standard deviation
  for
• benchmarking

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• Supplier Survey - Account settlement

Click on the survey you wish to complete
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