5 Qualities Of A Successful Call Centre Agent

1
5 Qualities Of A Successful Call Centre Manager
2
Without a doubt, call centre managers have a very
tough job. They have to create an environment
where the agents and customers are
satisfied. Here are a few qualities every
successful call centre manager possess.
3
Communicate With Your Agents
4
Communication is the key in any
organisation. Since your agents are constantly
interacting with the customers, they can be asked
to review or provide feedback to improve overall
productivity. Also, with regular meetings, you
can attend to the agent's problems too.
5
Focus On Agent Retention
6
Agent retention is a problem for almost every
call centre manager. Engage your agents in
workplace activities, and reward them for their
performance. Keep your agents empowered so that
they feel comfortable in the company and enjoy
the workplace environment.
7
Train Individually
8
Every agent is different, and each one of them
faces different type of difficulty. By providing
targeted training to your agents, you make sure
their weak points are attended to. This helps in
building a strong, and well-rounded team for your
call centre.
9
Think Like An Agent
10
By putting yourself in the agents shoes, you
will be able to understand their problems
better. This also earns you the respect of your
agents when they see you trying to be a part of a
team and not a boss. You make better strategies
for your agents and help them perform better and
improve their performance.
11
Use The Latest Technology
12
It is essential to be always updated with the
technology. Having the latest call centre
technologies for your business will make sure you
get all the essential customer interaction
data. You can even monitor your agents
performance better in real-time, and help them
with the call if needed with call whisper and
call barging.
13
To be a successful manager of an efficient call
centre, it takes a lot of effort. By following
these simple things, any manager can become
successful while also gaining the respect of his
colleagues. For the latest technologies for your
call centre, count on Acefone.
14
About Us
Acefone delivers cloud-based communication
services like hosted phone system, free phone
number, and contact centre solutions. We offer
call centre solutions for businesses that gives
seamless communication with cost-effective
plans. To know more visit www.acefone.co.uk
or you can call us at 0800-084-3663
15
Check Out Some Other Slideshares
Connect With Us
16
References

• How To Foster Collaboration In Your Call Centre
  Team Acefone
• Image Credits - Shutterstock