Elision Techno Lab LLP(Dialshree Contact center solution)

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Presentation by
Mehul Shah (CEO)
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Mission Vision
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Who we are?

• Founded in 2007 by a Pioneer team of VoIP
  Experts, the company has created its patent on
  QoS of Video Telephony.
• We were the first to introduce a comprehensive
  VoIP solution to the Call centre market and have
  successfully got the concept acceptable in the
  market place.
• Systems ranging from 5 up to hundreds extensions
  .

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What we do?

• Working with many of the leading and innovative
  service providers in its core domain VoIP,
  Elision caters to the telecommunication industry,
  ranging from start-ups to established industry
  leaders.
• We have experience with in depth knowledge of
  VoIP technologies which includes IPLC/VoIP/ TDM/
  VoIP and host of ACD/IVR/PD/Loggers for the
  consolidation project including implementation,
  customization, optimization for call recording
  and IVR, PBX integration.
• We are pioneer and leading supplier of VoIP
  solutions, integration, interface
• with VoIP, software engineering, operational
  gap analysis and
• solution architecture.

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Key Strength

• Strong Management Team
• Qualified trained professionals to market,
  install , integrate, support the target
  segment.
• 247 NOC to provide Remote maintenance, with
  complete infrastructure at the facility .
• Voice / Video, Chat , E-mail support available
  247.

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Vendor Interoperability
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Product Portfolio
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Call Center Dialer
Call centre Software, Predictive Dialers, Auto
Dialer, VOIP, IVR
We provide Call centre services including
outbound telemarketing, inbound customer care to
software and networking technical support. We
also give email based customer support and also
online training solutions. We also delivered
customized solutions for our clients. Following
are the different services and features which
enhanced the growth of our service.
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Key Offerings of DialShree Dialer

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IP / PBX

• IP PBX Solution to Corporate Houses from across
  the world, which helps to minimize their monthly
  Telephony expenditure while providing a more
  efficient channel of communication.
• IP PBX Management System that delivers a full
  portfolio of business communications functions
  over a single, converged network connection.

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Take A Look At Functionalities of VoIP PBX System

• Customizable IVR System
• Personalized Voice Mail
• Call Forwarding
• Call Transferring
• Multi Party Conference
• DID Management
• Customized Reporting

• Call Waiting
• Caller ID
• Dial by Name
• Dial by Extension
• Music on Hold
• Three-way Calling
• Call Park

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Voice broadcasting

• If you are doing a customer reminder/notification
  campaign or a political/non-profit broadcast
  campaign you may want to be able to dial a list
  of numbers and play a message for them when the
  customer side of the phone line picks up the
  phone. These kinds of campaigns can be set up a
  few different ways depending upon how you want
  the message to be played on the other end.
• We use a patented custom software that makes it
  easy to do scientific testing of the
  effectiveness of variations of your messages.

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Features

• Detailed Broadcast Reports
• As soon as you send out a voice broadcasting
  youll get a detailed report of what happened on
  every call. Call reports are also available to
  download to your computer.
• Customize Caller-ID
• With Elision Broadcasting system you can control
  the phone number that appears on the caller ID
  this way all calls look like they are coming
  directly from you or your organization.
• Manage System Remotely
• If you need to voice broadcast while away from
  your computer, you can easily access your account
  from anywhere.

• Survey Polling System
• Want to send out a phone poll or acquire
  responses from your recipients? With our survey
  system you can ask a question in your recorded
  message, let people respond back, and view their
  responses in your call reports.
• Push To Connect
• Send out a call and give people the option of
  pressing a key to connect directly to you! Well
  connect the person with any phone number you
  wish.
• Play Message on Call Back
• Dont want to use your number? We can provide you
  with a unique local number to use as the caller
  ID or as a number that your contacts can call to
  receive a customized message.

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Voice broadcasting in with Navkar CRM
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IVR System

• Elision IVR is a technology that automates
  interactions with telephone callers. Enterprises
  are increasingly turning to IVR to reduce the
  cost of common sales, service, collections,
  inquiry and support calls to and from their
  company.
• Elision IVR systems have the advantage of making
  callers and customers feel like theyre being
  attended to, even if its just by a machine.
• Elision IVR system can help to direct customers
  to the right support channel they need.(e.g.
  Press 1 for sales, Press 2 for promos, Press 5 to
  talk to an executive, etc.)

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IVR Benefits Features
Benefits
Features

• Print and provide only one number for all the
  departments in your advertisements and brochures.
• Will impress your callers and increases the
  reputation of your brand name.
• Excellent customer satisfaction.
• Attending the call at the first ring.
• Multilingual greetings to the caller.
• It is very useful when you have to distribute
  same type of information to every caller.
• IVR works 24 hours a day and it never greets a
  caller with tired voice.

• Sound Play a sound during call
• Record To record user voice during the call
• DTMF To take input from phone keypad
• Call Transfer To transfer the call to another
  number
• Web To do a web api call. Used for web lookup
  or posting data on a remote server

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Click2Call

• Todays customers call the shots, deciding how,
  when and why theyll contact you. They may be
  happy to deal with you online but, when they want
  to talk, they expect you to be there.
• ClicktoCall makes sure you are, providing
  click-through connectivity from your web site
  direct to your contact centre.

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Features
Below are the mention feature of this service

• Choose Your Click-to-Call Interface
• Use Your Own Phone Numbers
• Its a Hosted as a Software as a Service ( SAAS).
  So you just need to integrate the API Link.
• Easy integration with any existing website in
  simple HTML code.
• Pay for number of used minutes
• Ability to Route Calls to Different Phone Numbers
• History and Statistics of all calls
• No investment on any hardware or software

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Click2Call with Navkar CRM
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Live Chat

• LiveIM is a robust live chat solution available
  at an unparalleled price, it includes critical
  functionality for both support and sales focused
  deployments.
• The most complete live chat solution available
  and priced to deliver immediate ROI. It includes
  functionality required by businesses that are
  serious about a world-class live chat operation.

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Features

• Operators Anywhere
• Your Live Chat Operators can log in 24/7 from
  any computer that is connected to the Internet
  with a standard web browser.
• Internal Operator Chat
• Communicated with other Live Chat Operators
  within your organization via a private chat room,
  accessible only by your personnel.
• Transfer Chats
• When your Operators cant answer a question,
  they can easily transfer a Live Chat to another
  Operator, by web or Mobile Chat.
• Multiple Chats
• One Operator can chat with up to 20 Visitors at
  a time. The user-friendly interface allows
  tabbing for high productivity.

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Voice logger

• A voice logger is a device or program used to
  record audio information from telephones, radios,
  microphones and other sources for storage on a
  computers hard drive or removable media.
• Our Voice Logger solution is ideal for any
  business that demands comprehensive functionality
  and customizability. Designed to work seamlessly
  with Predictive Dialer, IVR (Interactive Voice
  Response) and ACD (Automatic Call Distributor)
  solution, it is perfect for contact centers or
  enterprises that need an end-to-end solution, or
  just a standalone voice recording solution that
  integrated with their current setup. So, whether
  you wish to start with a simple set-up or extend
  your current capabilities, our solution will
  enable you to do so with the shortest TTI
  (Time-to-implementation), without upgrading or
  replacing your hardware and software, or
  incurring additional infrastructure and IT costs.

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Below are the mention feature of Voice Logger
service

• Record limitlessly Automatically record all
  conversations and keep a track of inbound and
  outbound interactions between agents and
  customers for quality assurance with our no-bar
  recording.
• Search effortlessly Search through voice records
  without going through endless menus and buttons
  and save up on your valuable time.
• Back-up data Just mount a simple back-up drive
  and save all the records, or select records to be
  backed up regularly.
• Dont Fret over security Only provide access to
  supervisors, managers, administrators or other
  qualified users. Any sensitive information in the
  wrong hands could wreck havoc on your companys
  image.

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Video on Demand

• Elision offer Professional Online Video Services
  start-to-finish consulting, strategy, design and
  development services to bring your vision to
  reality in the shortest time possible.

• This can be 100 protected. We can protect the
  streaming server using download protect security
  algorithm and also we need to ask the data center
  (where we hosted the server) to implement
  outbound firewall to prevent unauthorized access.
  

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Partial Clientele
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