7 Things That Decides If Your Guest Will Check In To Your Hotel Again

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7 Things That Decides If Your Guest Will Check
In To Your Hotel Again
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Response Time

• We love it when things come on time or before
  expected. But do you enjoy when you ask for
  something and there is a huge delay or there are
  quite a few follow ups required? Delay in
  response can get guests agitated and sometimes
  furious. Quite often for something as simple as
  an extra mattress or towel room service attenders
  tend to delay, this can lay a permanent black
  mark in the guest mind. Guests are often
  impatient with their food orders also. They love
  a restaurant that gives their food faster than
  expected.

3
Nature Of The Employees

• Every guest in a luxury hotel expects top class
  services and why not, after all, he is paying for
  a great time with his stay, food, and
  hospitality. People working in the hospitality
  industry must be well aware that showcasing
  emotions like anger, frustration etc is not
  accepted in their line of work. The A,B,Cs of
  hospitality revolve around wearing a pleasant
  smile and warmly interacting with guests. If
  ones personal problems is taken out on the way
  the customer is treated, it can be a downfall of
  the hotel. This is the most common service fault
  by the employees of any hotel and these mistakes
  end up with bad or worst guest experiences,
  therefore, it affects directly to the reputation
  of the hotel and forces a guest to never visit
  that hotel again. It is always good to know the
  hospitality services available in your hotel.

4
Accommodation Services

• The primary reason for booking the hotel is the
  accommodation facilities. Therefore the
  facilities have to be as per expectation and
  should aim to be even better than promised. On
  arrival the quality of the room should be that of
  moving into a fully furnished new flat. A guest
  always desires best facility room and
  accommodation where he can spend his day or night
  sans worry and according to his wish. But some
  dirty furniture, water, bad smelling room or
  presence of mosquitoes etc. can hinder their
  holiday mood and spoil their peace of mind.
  Undesirable services make a guest annoyed and
  uncomfortable. It may cause him to check out the
  hotel as soon as possible and he may never come
  back again.

5
Taste and Quality of the Food and Beverages

• It is nothing unfamiliar that good food and
  delicious meal services in a hotel can win the
  guests heart and urge him to visit the
  restaurant or coffee shop of the hotel again. On
  the other hand, if the food quality is poor and
  tasteless then a guest will never think of his
  next visit to the hotel. Thats why it is clear
  that food is the king of your hotel and can
  attract the guest over and over. The hotels that
  take the extra step to provide lip smacking food
  at room service in least time are able to easily
  win their way in to the guests hearts. Hotels
  with bars should make sure to have a skilled
  bartender capable of mixing the best tasting
  cocktails to enjoy a relaxed night.

6
Overall Hygiene

• As we have always heard before, Cleanliness is
  next to godliness. Hygiene is one of the most
  important factor in deciding whether your guests
  are going to visit again. This is one aspect that
  applies to every nook and corner of your hotel.
  Beginning from spec and span rooms to spotless
  washrooms, your guests are constantly taking
  notes and giving you ratings in their head. Food
  hygiene also must be maintained in the dining
  area. Spotting a cockroach or insects near their
  food can make customers go berserk.

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First impression

• Havent you heard, first impression is the best
  impression ? This holds good here also. For your
  guests who may be visiting for the first time,
  this maybe Ensuring they dont encounter any
  issues during the time of check-in can really
  decide their impression of your hotel. Hotels
  providing refreshments or toffees at the time of
  check-in are the ones tackling first impression
  in the right way. Spending the first few minutes
  in the right way explaining what amenities are
  available for free and what is chargeable can
  display transparency and help in building trust.

8
Laundry Services

• Most guests directly assume that the hotel they
  booked provide laundry services. Atleast,
  providing an ironing box or arranging for ironing
  facilities is expected of the hotel by default.
  Having your clothes in come out your baggage in
  good condition is seldom a reality. Wearing
  crumpled clothes and setting out for a trip may
  also not be very pleasing for the guests. Hotels
  are supposed to take care of the unseen aspects
  which includes ironing and laundry services.

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