Simplify your IT Help Desk Processes with an Office 365 Intranet

1
Simplify your IT Help Desk Processes with an
Office 365 Intranet
Copyright 2018 BizPortals Solutions
2
Agenda

1. Introduction
2. What is a Business Intranet on Office 365?
3. IT Help Desk Processes in an Office 365 Intranet

Copyright 2018 BizPortals Solutions
3
BizPortals Solutions
Expertise Intranet / Digital Workplace
SharePoint Office 365 Microsoft Platforms
Focus Office 365 Users Small, Medium
Enterprise Businesses Across Industries
Microsoft Gold Partner for 15 Years
Full Service Product / Development Implementation
Migration Office 365 Services
4
What is a Business Intranet on Office 365?

• Provides a central source of truth of business
  data
• Offers self-service tools for employees
• Provides a simple user experience
• Provides a cohesive workplace solution

Copyright 2018 BizPortals Solutions
5
Office 365 Intranet as Your Business Hub
CRM
ERP
Office 365 Intranet
Document Management
QMS
SALES
6
IT Help Desk Processes in an Office 365 Intranet

• Houses IT Department Information
• Infrastructure updates, reports and docs
• Easy to add, edit, and distribute content
• Global search across all information
• Track IT department projects

Automates Help Desk Case Mgmt.

• Multi-step workflows and approvals
• Alerts from existing business environments
• Usage and Consumption Reports
• Notifications and Reminders

• Offers Self-Service Tools
• IT policies, procedures, training videos

• IT help desk
• Self-help

service tickets FAQ, knowledge base, and
in-context help
Copyright 2018 BizPortals Solutions
7
IT Help Desk Processes in an Office 365 Intranet

• Improves IT Team Collaboration
• Dedicated team/department site
• Multiple project sites
• Team discussions
• Tasks with embedded checklists
• Multiple forms of communication

• Manages Day-to-Day Work
• Inventory and Assets Mgmt.
• SOPs and Document Storage
• Audit Checklists
• Help Desk Case Management
• Network Monitoring Reports
• Security and Usage Reports
• Infrastructure Maintenance Schedules

Copyright 2018 BizPortals Solutions
8
How to Create a Business Hub on Office 365
Options Pros Cons
(1) Build Yourself Fully customized to your requirements (but with risk) Large time and dollar investment Requires expert skills management Increased risk of failure
(2) Choose a Ready- made Office 365 Intranet Meets 80-90 of your needs out- of-the-box Quick ROI with minimal investment Quick implementation Can be customized Cost-free technology and updates Minimizes your IT Customization required to meet 100 of your needs
Copyright 2018 BizPortals Solutions
9
Let us know how we can help
Contact info https//www.bizportals365.co
m bizinfo_at_bizportals.com
9