When People, Tech, Processes Work in Sync - kairostech

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When people, tech, processes work in sync
The three factors need to go hand-in-hand to
ensure companies have a holistic, satisfying
approach to workplace success and career
development
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It is getting harder to predict the future state
of the technology sector as the pace of change
is quite high. But as I look into the future , I
can safely base my predictions on the oft-used
PeopleProcessTechnology framework. Most
chief information officers (CIOs) acknowledge
that these three pillars work and operate well in
tandem. Each has to be considered in context of
the other two pillars to have a holistic and
satisfying approach to workplace success and
individual career development.
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People
Rapidly-evolving technology is changing the rules
of work, and talent management is no exception.
Today, we need people who dream code. And to this
end, companies are investing in designing a new
organization with a holistic approach to
recruitment, management and engagement of
talent. Globally, we will find that talent will
increasingly come from non-traditional channels
(for IT), including community colleges,
vocational schools, organizations such as Year Up
and the National Academy Foundation in the US,
and even self-education channels.
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In India, the situation is a bit more complex,
with a wide skill gap emerging as a significant
cause for concern. According to a Gartner study,
25 of Indian CIOs list overall lack of skills as
a top-three talent gap, compared to 12 of
overall respondents. It will be a while before
Indian firms start hiring from non-traditional
channels but hiring from smaller (tier 2 and 3)
colleges is a novel opportunity that is on an
upswing. There will also be increased demand for
continuous, on the job learning opportunities for
teams to upskill and re-skill.
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Process
The future trends in processes are closely linked
with the ongoing drive to digitally transform.
Digital transformation and digital business are
top priorities for most Indian companies. About
37 of Indian CIOs listed digital business as a
top priority, compared to 28 of global top
performers, and 21 of all respondents in
Gartners survey. Modern CXOs are invested in
building a change agile organization with
improved efficiency, collaboration and customer
intimacy.
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I expect to see rising acceptance of an agile
mindset and the deployment of small teams to test
and accelerate innovationwhether it leads to
success or failure, both of which yield learning
opportunities. Another interesting development
is how relationships with customers are evolving.
From working with customers on the outside, we
moved to design thinking approaches to better
understand customer expectations and deliver
better results. This year, I am confident that
the organization of the future will work in close
collaboration with customers. IT teams will find
greater success by integrating their customers at
every step. We will move away from a process of
reporting milestone-driven progress to one of
ongoing collaboration.
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Technology
When it comes to technology and agility, at
present, innovation is the dominant trend and
will continue to be for the foreseeable
future. The IT enterprise of the future will
demand teams and individuals who are not just
quick but also have the technological know-how to
innovate. Rapid change will require IT teams to
remain tech savvy. Therefore, we are likely to
see professionals brushing up on the latest
programming languages and tools, and adopting a
continuous learning model.
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Artificial Intelligence (AI) and machine learning
are trending topics in the industry right now.
Theres no denying that AI is a significant
technology trend with a potentially far-reaching
impact, but is it really the technology to render
millions jobless? Is it really the one technology
that can change the world as we know it? To be
honest, a lot of it is hype. Yes, AI will
replace some jobs, but it will also create new
ones, including new roles for IT professionals
that include soft skills. The key here will be
that individuals are trained to succeed in these
new roles. Continuous learning and upskilling are
crucial for the workforce gearing up to harness
AI. In the year ahead, I expect that we will
move beyond AI hype, and businesses will harness
it for data-driven thinking tasks.
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Digital transformation initiatives at enterprises
will consume AI services to make significant
decisions and provide real-time instructions. We
are living in a moment of accelerated change. The
technologies we use, the way we work and play, as
well as how we interact with each other, are all
in flux. Change always breeds uncertainty, but
Im optimistic that we will combine human
ingenuity with emerging technologies to bring
about a better world for all.
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