Advantages of predictive dialer

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• Advantages Of Predictive Dialer

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What Is Predictive Dialer

• Predictive dialer is an outbound calling system
  mostly used in call center to increase the
  efficiency of call center. It is computer based
  autodialer software that automatically calls a
  list of telephone numbers, screens the
  unnecessary calls such as answering machines and
  busy signals, and then connects agent with the
  customer. Predictive dialer has ability to
  predict the average handle time, agent
  availability, available lines, AMD, busy numbers
  and no answer calls.

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Lets See Some Advantages Of Predictive Dialer
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Less Wasted Calls

• Predictive dialer has ability to efficiently
  control the wasted calls. Predictive dialer are
  designed in such a way that agent in call center
  be on the phone at that time when right
  people/customer on that. It control the wasted
  calls by determining the Unanswered calls, busy
  numbers, unavailable or disconnected lines, and
  automated answering services.

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Increased Sales

• By utilizing predictive dialer in call center can
  increased sales. It minimize abandonment rates,
  and increased answer call rate therefore revenue
  increased. Predictive dialer has a function of
  retry,if in first try numbers which you are
  dialing are busy you can retries it many times.
  It not only increase the quantity of calls but
  also focus on quality.

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Increase Productivity

• Another benefit of predictive dialer is, it
  increased productivity. It keep busy all the
  agent and attained all calls. It has the ability
  to detect the result of calls and issue commands
  without any need for human intervention. It used
  efficient algorithm techniques and helps to
  manage how calls are assigned to agents and it
  also ensure that no agent is overloaded with
  calls.

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Real Time Feedback

• Predictive dialer provide real time feedback and
  return on investment benefits. By using smart
  predictive dialer like ICTBroadcast we can
  monitor productivity and performance. Through
  real time feedback monitor calls queues,total
  calls answer,total busy calls,total unanswered
  calls and many more.

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Reduced Cost

• Predictive dialer is not only increased sales,
  productivity,real time feedback it also cost
  effective solution of automatic dialing. By using
  predictive dialer software no need to invest in
  expensive hardware and equipment.