What Can An Answering Service Do For Your Company?

1
What Can an Answering Service Do for Your
Company?
2
Introduction

• Businesses of all sizes must contend with the
  need to maintain channels of communication with
  their customers. However, it is often difficult
  to answer calls and respond to emails in a prompt
  fashion. One way to solve this problem is to hire
  an professional answering service. Let's take a
  look at answering services and the benefits
  associated with using them to manage your
  customer service needs.

3
A Common Problem

• A lot of businesses simply don't have enough
  in-house personnel to answer all the phone calls
  they receive from customers.
• This means that customers end up listening to
  hold music for an extended period of time or
  being sent to voicemail to leave a message.
• As a result, relationships with customers can
  suffer.

4
The Solution

• A professional answering service allows you to
  stay in close contact with customers.
• Instead of hanging up in frustration, customers
  will be able to talk to a live agent who will
  listen to them, provide requested data,
  troubleshoot problems, and pass along any
  concerns to a relevant party. Agents can also
  answer emails in a timely manner.
• It's easy to get started The answering service
  provides you with a phone number to which your
  incoming calls will be forwarded.

5
Benefits of Answering Services

• You don't need to maintain an in-house staff for
  dealing with customer concerns.
• You can focus on your core mission, rather than
  waste time and energy on fielding questions and
  complaints from customers.
• You can help customers on a 24/7 basis, not only
  during business hours.

6
Appointment Scheduling

• One important task that can be taken over by an
  answering service is appointment scheduling. A
  trained agent will be able to schedule
  appointments with customers in a way that does
  not conflict with the existing timetable.
• If you request, the agent can also follow up with
  clients at a later date to remind them of their
  upcoming appointment.

7
Event_____ Registration

• If your company is involved with event
  registration, you realize that this can be a
  time-consuming task. Often the registrant stays
  on the phone for extended periods as they relay
  their information and ask related questions.
• This can be even more burdensome if event
  registration isn't one of your company's routine
  functions.
• A professional answering service can supply
  trained agents who will handle event registration
  services.

8
Order Entry

• A lot of businesses rely heavily on processing
  orders from customers over the phone or through a
  website. If this applies to your business, you
  can't afford delays in dealing with customer
  orders.
• An answering service will be able to forward your
  orders immediately, through a channel that you
  select.

9
Other Services

• Answering services also provide a number of
  related benefits, including but not limited to
  the following
• Alarm monitoring
• Telephone surveys
• Emergency dispatch
• Dealer locating
• Employee screening

10

• Since 1975, Personalized Communications has
  provided 24/7 call center answering services to
  businesses of all sizes. Benefiting from
  rigorously trained staff and state-of-the-art
  telecommunications equipment, the company
  specializes in appointment scheduling, emergency
  dispatching, and related answering services. The
  company is headquartered in Duncanville, Texas.