Driving Digital In Government Bob McDowell Vice President Enterprise Business Relationships Microsof

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Driving Digital In GovernmentBob
McDowellVice PresidentEnterprise Business
RelationshipsMicrosoft Corporation
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An Historical Analogy
Industrial Age
Mass production with uniform and repetitious
methods in any one given space and time
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Digital Age
Mass production economies of scale, but less
regard for space and time
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PC-Plus Era
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Web AdoptionIn millions
37 of population
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lt1
Africa Middle East
Asia/ Pacific
Canada and U.S.
South America
Europe
Source NUA Limited, Internet Surveys, 1/26/99
and 12/99
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Microsofts Vision
Empower people through great software any time,
any place,and on any device
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Paper Forms Become Digital
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Savings Through PaperlessFinnish National Road
Administration

• Problem
• Road maintenance drivers returned home at the end
  of the day to fill out forms
• Solution Keiju
• Data collection devices installed in vehicles to
  auto-collect information
• Savings of FIM 20-30 million (3 - 5M USD) by
  removing paper forms
• Saving 6 hours per person, per week

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Standardize Communications
Procurement
Web commerceintegration
Personalized Government Experience
Civil Services
Government
Other Governments
Non-PC devices
Digital Communities
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Digital Feedback Loops
Createsurvey/form
Distribute
Collectfeedback
Analyze
Foster Citizen Participation
Share,Follow up
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Friction-Free GovernmentPennsylvania State
Government

• Problem
• Slow paper-based government
• Solution PA Powerport
• Government-lead Internet portal
• Business-to-government communications
• Local community information
• State agencies online
• Register car, buy licenses
• Local business can quickly get online

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Infrastructure

• Opportunity to lead in the digital age
• Deregulate telecommunications
• Government take leadership role in fostering
  infrastructure investments
• Broadband, satellite, cable, wireless
• Provide direction for strong private and secure
  infrastructure

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Education Fast-Paced Change
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Connected Learning Community
Higher Ed
Schools
Home
Community
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Closing The Information Gap

• Educationslevelingeffect

Everyoneneeds accessto the PC
Private andpubliccooperation
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An Information Society For All eEurope

• Developed by the European Union
• Objectives
• Bringing every European citizen, home, school,
  and business online
• Creating a digitally literate and entrepreneurial
  Europe
• Ensuring a socially inclusive Information Society

 
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What Are The Key Lesson For Managers In
Government?
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Technology Illiterate Senior Managers Are
Unqualified To Fill Their Positions
And Have A Moral And Fiduciary Obligation To Quit
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It is Illogical For An IT Manager To Make The
Business Case For IT
They Have No Real Authority
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A Strategic Plan Not Dependent On Technology Is
Not A Plan
It Is An Illusion
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Dont Optimize An Existing Process
Blow It Up All Together
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Access To Information Defines The Importance Of
An Individual To An Organization
Doesnt It?
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Investing In Technology Without Providing
Adequate Training And Support
Is Financially Irresponsible
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Commonwealth of Pennsylvania

• First US state government to build an Enterprise
  DNS infrastructure through standardized desktop
  and server platforms
• Strategic partner with Microsoft for software,
  services, and education
• Training program includes state workers, PA labor
  force, and IT curriculum for state universities

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State of Washington

• Awards
• Rated top digital state for last two years by
  Progress Freedom Foundation (9/98)
• Top rated for performance by Governing Magazines
  annual 50-state report card (2/99)
• Innovative Solutions
• Electronic tax filing for businesses
• State Patrols WATCH application for criminal
  record background checks
• Transpoint

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Microsofts Role In Personal Government
Electronic Government Framework Software that
speaks the language of government
Government Portal Architecture for integrated
electronic government
Digital Communities Economic development,
education and social innovation powered by
technology
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Electronic Government FrameworkSoftware that
speaks the language of government
Framework forSpecifications
Open Initiative
Standardized Practices
Integrated Operations
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Government PortalAn architecture for integrated
electronic government
Accessible Gateway
Customer Orientation
Supports Education and Business
Enterprise Integration
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Digital CommunitiesEconomic development,
education, and social innovation powered by
technology
Access for All
Content and Collaboration
Learning Without Limits
Promote e-Commerce
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Steps You Can Take

• Eliminate paper forms
• Standardize business-to-state and state-to-state
  communications
• Support technology at senior-level
• Educate to eliminate digital divide
• Create digital communities
• Focus Government on facilitating ecommerce not
  impeding it

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Technology Innovations
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