West Virginia Enterprise Information Technology Blueprint

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West Virginia EnterpriseInformation
TechnologyBlueprint Preparing for Success
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E-Government is About
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Convenience
Integration
Accountability
Efficiency
Accessibility
Standards
Security
Innovative Investment
Trust
Citizen Centricity
Reliability
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Vision
By strategically investing in technology,
planning tactically and developing partnerships,
we will enable West Virginia citizens, businesses
and governments to have the opportunity to use
information and communications technologies to
improve every facet of our society -- our homes,
our businesses, our schools and our communities
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Organizing for Change

• Benchmarking
• Sound Information Technology Leadership, Planning
  and Budgeting
• Focus Areas
• Access
• Education, Training and Retraining
• Economic Workforce Development
• Quality of Life

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Benchmarking

• Track projects. Build accountability into the
  states master plan, establishing discreet steps
  and deliverables. Measure performance against the
  plan.
• Track the market. Is West Virginia a world-class
  competitor in technology and in adapting
  technology to all phases of life? What areas do
  we need to focus on for success. Measures might
  include investments in education export value of
  high-tech, economic activity in
  technology-related professions, etc.
• Track organizations. Are our organizationsincludi
  ng government, businesses and schoolsapplying
  digital technology to our day-to-day lives? Can
  the private sector transact business with
  government electronically? Are employers
  integrating new workers into the work force in
  career jobs? Are schools preparing students to
  live in a digital age?
• Track people. Have West Virginians moved into the
  digital age, in their jobs, in their recreation,
  in their civic engagementin other words, in all
  aspects of their lives?

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Innovation CapacityWest Virginia Rankings 1997
1997 Data The State of the New Economy Index
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State Science andTechnology IndicatorsWest
Virginia in 2000
8th
45th
36th
32nd
5th 4th 3rd 2nd
1st
Quintile
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Sound Information Technology Leadership/Planning
Budgeting

• Create an IT Innovation Fund
• A business process reengineering (BPR) outlook.
• Contain cost and maximize resource allocation
• Promote agency ownership and accountability for
  IT results
• IT planning efforts must be strategically aligned
  with the Governors key objectives, departmental
  business goals, budget planning initiatives,
  etc..
• Educate state agencies to do business in a new
  culture that includes enterprise-wide structures
  and interagency collaboration
• A Statewide assessment of the current state
  agency IT skills of IT personnel and a set of
  standard applications

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New Economy
Innovation
Infrastructure
Technology
Digitization
Workforce
Collaboration
Digital Economy
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ACCESS

• Establish a "Government On-line" schedule,
  requiring virtually all government services to be
  made available on-line by 2003.
• Citizens and businesses are able to easily access
  services and information provided by state
  government anytime, anywhere, using Internet
  technologies.
• Develop economically feasible Request for
  Proposals (RFP's) that stimulate visionary
  communications structure that permits access to
  expanded opportunities in voice, data, and video
  information transmitted instantaneously over high
  speed networks, telephone lines and wireless
  communications traffic to all parts of the state
  regardless of Local Access and Transport Area
  (LATA) restrictions.
• Provide, at affordable rates, reliable,
  high-speed Internet access to the homes and
  businesses of rural West Virginia.
• Define and Focus resources on IT niches areas
  i.e. Biotechnology, data security, web hosting,
  etc.

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Digital government must engage as many citizens
as possible, not just those who are easiest to
reach.
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Citizen
Citizen as owner/shareholder
Citizen as customer
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E-Government Portal

• Digital signatures
• Credit Cards
• Calendar
• Custom web pages
• Document library
• Employment postings
• Spotlight features
• Whats How / News
• e-Mail subscription
• Press Releases

• Policies Standards
• Custom Web form
• FAQ
• My Briefcase
• Event registration
• Catalog
• Geographic locator
• Personalization system
• Web Enabled Government Services
• Fishing License
• Drivers Licenses
• State Taxes

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Transforming
our relationship with citizens
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Yesterdays Model
information
Government Agency
information
information
information
information
Government Agency
information
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Todays .gov
Information
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New Ways of Interacting
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Education, Training and Retraining

• Improve our ability to hire, train, and retain
  qualified IT staff.
• Support the creation of a Statewide Library
  Consortium that will provide the information
  resources for a knowledge society.
• Ensure that West Virginia citizens have the
  skills and knowledge necessary to take advantage
  of high-speed information technology.
• Create technology summer camps for kids.
• Expand community learning centers
• Teach West Virginias citizens to think, learn,
  and work in a borderless world.
• Ensure a world-class learning environment for WV
  citizens
• Teach, celebrate and reward innovative thinking
  in K-20.
• Elevate and promote innovation in education,
  business, and government.
• Endorse and promote regional science and
  technology-based economic development programs.

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Learning
Change
Learning Gap
Change
Learning
Internet
Old Economy
New Economy
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Economic Workforce Development

• The adaptation and use of tools that allow
  economic development, built on community networks
  and telework centers, that encourages and
  promotes electronic commerce.
• Establish a single jobs database that allows
  companies to search for knowledge workers for the
  entire state and for potential employees to
  promote themselves.
• Examine legal and regulatory access issues and
  remove barriers to electronic transactions.
• Develop profitable new markets and reinvigorate
  existing markets for West Virginias products.
• Encourage high technology start-ups and
  entrepreneurial ventures
• Provide seed capital funds for entrepreneurial
  high technology start-ups.
• Create a telecommuting plan for appropriate
  employees

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Facing
change
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In five years time,
all companies will be Internet companies
or they wont be companies at all.
Andy Grove, Chairman, Intel
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Web pervasive...
Sixty-four percent of Americans age 12 or older
have used the Internet in the past
year. ACNielsen
Selected Internet economics
Internet subject
US Web Users 135 million Worldwide
e-mail boxes
83 Internet Hosts 72
million K-12 Classrooms

with Net
Access 89
Source various published sources.
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Retail takes off ...
1,000 Billion
330 Billion
26 Billion
26 Billion
Recent 1996-1997
Now 2001-2002
Future 2003-2005
Source Organization for Economic Cooperation and
Development
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Business-to-business
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F O R C E S
change
driving
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Quality of Life

• Expand emerging technologies like electronic
  commerce, distance learning, telemedicine,
  desktop video and high speed Internet services
• Create shared public access points by leveraging
  existing infrastructure points.
• Streamlining social and support services through
  better service delivery systems will allow more
  services to be provided less expensively and on a
  timely basis.
• Applying technologies such as electronic benefit
  transfer and "smart cards" for benefits delivery.
• Ordering, billing, purchasing, and paying for
  goods and services used by state government is
  done electronically and using network-based
  technologies wherever possible.
• Electronic commerce technologies are leveraged to
  provide up-to-date, relevant, and actionable
  information to state government personnel about
  products, vendors, contracts, and solutions that
  they may need to conduct their business.

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QUALITY JOBS
Education Work
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NEW OPPORTUNITIES THROUGHOUT WEST VIRGINIA
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Public
Expectations
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Lay claim to the real estate of government
e-commerce, while it is still up for
grabs Gartner Group
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