Xians Environment, Strategies and Measures for BPO Development

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Xians Environment, Strategies and Measures for
BPO Development
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Lecturer
• Chen Jian
• Vice Director of the Administrative Committee
• of Xian Hi-tech Industries Development Zone
  (HTDZ)
• December 9, 2004

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New Xian, New Economy and New Silk Road
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Xian - A Old and Modern Metropolis
• HTDZ - the Growing Science and Technology
  Center in China
• Xian Software Park - Creator of Digital Silk
  Road

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Xian Geographical center in China and one of
four aviation hinge in China
Total area of 10108.2 km2 Warm
temperate zone and continental seasonal climate
A sister city with 17 cities of
15 countries
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
NewAsian-Europe Continental Bridge
Urumchi
Beijing
West China
Lianyungang
Xian
Shanghai
Chengdu
Chongqing
Hong Kong
Economic Center of West China
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Xian One of the four civilized ancient
cities well-known together with Cairo, Athens and
Roma, and the cradle of the Chinese civilization
and start point of the Silk Road
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
13 Dynasties and 72 Emperors
3,000-years History and Culture
Famous Natural Spots
Numerous Historical Relics
Historical Ancient City
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Xian the Birthplace of the First IC, the
First PC, the First Rocket Engine and the First
Civil Plane of China
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
Comprehensive Sci-tech Strength the 3rd in China
Research Institutions 672
Sci-tech City
Technical Professionals 400,000
Occupying a Very Important Position in the Fields
Such as Space Aviation, Industry, Software,
Electronics, and Communication Network Equipment
etc.
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Xian A city with the highest ratio of
students on campus among citizens
New Xian, New Economy and New Silk
Road Xians Brilliant advantages for BPO
development Xians BPO Development
Strategies Xians BPO Strategic Measures
Students in National Colleges and Universities
330,000
National Colleges and Universities 34
Students in Private Colleges and Universities
350,000
Private Colleges and Universities 68
City of Education
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Xian Hi-tech Industries Development Zone (HTDZ)
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Initiated in 1991, the first national hi-tech
  zone in China
• Ranking top among the first 53 national hi-tech
  zones in the comprehensive development indexes in
  China
• One of the 5 demonstrative hi-tech zones in China
  for focused construction during 2001 to 2005
• One of the most energic 6 cities and regions
  appraised by UNIDO
• One of 50 creditable and safe districts in
  China appraised in 2003
• IT as a pillar industry of HTDZ with a sales
  income accounting for 42 of the total

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Xian Hi-tech Industries Development Zone (HTDZ)
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
HTDZ passed ISO14000 environmental system
authentication
Administrative Committee of HTDZ been approved
for ISO9000 quality system authentication
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Xian Software Park
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• National software industry base
• National software export base
• One of four functional platforms of the
  Second-round of HTDZ
• 495 registered enterprises with 40,000 employees

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Xian Software Park
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Development Strategies Orientation
• Software RD base
• Software and IT service contracting
  base
• Software talents education and labor
  export base

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Xians Advantages for BPO Development
New Xian, New Economy and New Silk Road Xians
Advantages for BPO Development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Excellent Educational Foundation
• 34 public universities, 3 national software
  institutes and 10 local software colleges
• The biggest private school complex, 5
  universities and colleges ranking top among the
  first ten famous ones in China, with distinct
  market-oriented
• More that 60 social training organizations in
  full flourish (Yema, Zhaolong, Chuangzhi, Shenlan
  and NIIT as well as NIIT?APTECH etc.)

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Graduates of Universities and Colleges as well as
Training Organizations in Xian in 2003
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
Unit 10 thousand person
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About 30 comprehensive universities covering
various subjects such as science, engineering,
medicine, economy, management, literature and law
etc. as well as abundant professional studies
for BPO development
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
Educational Category in Xian
Law
Literature
Management
Economy
Medicine
Engineering
Science
Computer Science and Technology
Info and Calculation Science
Communication Engineering
Foreign Language
Information Management and System
Intl Economy and Trade
Financial Management
RH Management
Industrial and Commercial Management
Network Engineering
Electronic Information Engineering
Automatization
Measurement Control and Instrument
Economics
Marketing
Engineering Management
Administrative Management
Social Activities
Marketing
Public Affaires Management

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Xians Advantages for BPO Development
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Competitive Cost
• 60 wage and 50 property in Xian of that in
  Shanghai and Beijing
• Average monthly wage of new graduate 1,500RMB,
  of date treatment about US100
• Lower price index and living cost, which could
  assure higher living quality and ranks fourth
  beyond Shanghai according to results Happiness
  Index in 10 nationwide big cities of 2004
  Outlook Orient Weekly

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Comparison of Income/payment between Xian and
other citiesData source State Statistics Bureau
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
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Xians Advantages for BPO Development
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Perfect infrastructure
• Xian is one city with the best condition in
  communication in China
• Xian Software Park has set up more professional
  communication environment to software and IT
  service enterprises
• Xian Software Park could provide excellent
  property environment in performance-price radio

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Xian Software Park Infrastructure environment
being better than the leading level in China
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
Continuously upgraded communication network system

• Quicker speed in network - 2 100M access of China
  Telecom, 100M access of China Netcom (other 3 10M
  ready access
• Never stop - Various access from different
  telecom operators providing mutual reserve
• Never default - Dual Heat Reserve" in network
  equipment
• More safe Absolutely internally and externally
  separated and hardware firewall adopted

Continuous power supply

• Model access of Two-line Urban Power in power
  supply system, introduced from different
  transformer stations
• 2 diesel generators of 1000 KVA and 250 KV
  assuring power supply

Ready to set up satellite communication line
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Xian Software Park Convenient Office Place

• Plenteous Office Space
• Integrated Wiring System
• Centralized Air-conditioning
• Stable Power Supply
• 24-hour Restaurant
• 3-star Apartment
• 3 lines of bus
• Training Classroom
• Multifunctional Hall
• Baseball and Tennis Playgrounds

New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
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Xians Advantages for BPO Development
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Excellent Software Industry Foundation
• Numerous small and medium IT enterprise in the
  process of transfer, being available resources
  for BPO industry
• Having solid projects management foundation,
  experienced core team being better trained
  professionals
• Continuously increased RD and contracting organs
  of foreign enterprises creating numerous
  professionals being familiar with intl standards

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More than 20 enterprises and multinationals of
Top World 500 set up in HTDZ or research
institutions, having promoted joint development
linking with international software industry and
brought abundant international resources
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
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Xians Advantages for BPO Development
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• Honest and Simple Cultural Environment
• With Xians centuries-old culture and honest
  folkway, employees are famed for being Fair,
  Honest, and Diligent and Simple
• Higher stability being less than 10 in floating
  rate according to the investigation of William
  M. Mercer China

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Xians BPO Strategic Orientation
Key Development in the Future
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures
BPO 4 Level in Service

• Introducing and Training professional BPO talents
• More experienced BPO enterprises
• Cultivate and promote BPO market
• Oriented in More regions, more services and more
  levels BPO comprehensive service base

Actual Fields
Data Development

• On the basis of
• Abundant BPO Talents
• Software contracting already Based in Japan and
  entering in Europe
• Support and credit assurance to Enterprise from
  local governments
• Better communication and power conditions
• Oriented in data treatment, programming
  contracting for solid foundation for top
  development

Programming Contracting
Sound Service
Date Treatment
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Xians BPO Strategic Targets
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Xian will become the biggest training base in
  BPO resources humans in China
• In 2007, having 30,000 employees in BPO industry
  In 2010, 100,000 employees
• In 5 years, Xian will become the most branded
  worldwide BPO service base

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Xians BPO Strategic Measures
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• The Government will Provide Supports to BPO Being
  as One of Pillar Industries in Xian
• Stipulate scientific development planning
• Stipulate preferential policies
• Sep up special funds to support industry
  development
• Implement specialized management in coordinating
  administrative relationship with the Customs and
  Taxation
• Set up protection system for intellectual
  property
• Publicize and set up business credit system

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Xians BPO Strategic Measures
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Improve Local Industry Development by Way of
  Introducing Top BPO Service Providers
• Provide special preferences to key providers
• Help customers coordinate various resources
• Promote cooperation with local enterprises

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Xians BPO Strategic Measures
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Set up Scaled and Professional BPO Talents
  Training Base
• Exert the function of Xian software talents
  education joint conference, elaborate BPO long
  term HR plan to enhance cooperation of industry
  circle and education circle
• Help local educational organizations to train
  talents according to the requirements of BPO
• Introducing training organization from developed
  counties in BPO such as India and training local
  talents in project management, process capacity,
  credit appraisal and cultural exchange

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Xians BPO Strategic Measures
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• More investment in BPO infrastructure for
  communication and power
• Compile BPO special communication linking plan
  together with Telecom operators
• IDC data center with predominant performance to
  be built to provide enterprise with services of
  safe data storage and backup
• Continuously improve safety monitoring system of
  Xian Software Park
• Ameliorate more stable power supply system

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Xians BPO Strategic Measures
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Create Xians Famous Brand in BPO Industry Base
• Xian BPO Intl Forum to be an annual one
• Be a BPO Intl exchange platform in China
• Organize enterprises to participate in industry
  exhibition
• Present Xian capacity to the World

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I Wish this Forum a great success !
New Xian, New Economy and New Silk Road Xians
advantages for BPO development Xians BPO
Development Strategies Xians BPO Strategic
Measures

• Thank You !