SunGard Availability Services

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SunGard Availability Services

• Tobey Goddard
• Senior Account Executive

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SunGard Disaster Declarations By Event Type
Why Were Here

• Recovery Platforms Used Percentage/Number
  9/29/03

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Who We Are
SunGard Data Systems
Healthcare Systems Group
SunGard Availability Services
Trading Systems Group
Financial Systems Group
Trust Shareholder Group

• SunGard Data Systems
• 2.9B Annual Revenue
• NYSE SP 500 traded as SDS
• 20 compound annual growth rate (20 years)
• Global leader in integrated software and
  processing solutions
• - 70 of NASDAQ trades flow through SunGard
  systems
• - Customers include 96 of the worlds 100
  largest financial services institutions

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SunGard Availability Services
Who We Are

• Over 1B annual revenue in 2003
• 25 years experience in Business Continuity
  industry, with over 10,000 clients
• Over 60 facilities worldwide, with over 3M sq.
  ft. of hardened, secure facility space
• Dedicated Network for Recovery Testing
• Vendor Neutral support for over 30 platforms
• Over 300 Consultants with an average of 10 years
  BC experience

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Mission Statement
What We Do

• SunGard Availability Services is an Information
  Availability solutions provider, offering our
  clients uninterrupted access to mission-critical
  data and systems to run theirbusiness.
• We engineer Secure, Reliable and Compliant
  solutions that help keep our customers people
  and information connected.

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Information Availability Continuum
What We Do
SunGard provides a full continuum of services
that canmeet virtually all levels of
availability needs, including the High
Availability requirements of applications that
cannot afford evena single hour of downtime.
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Finding Appropriate Solutions
Service and Revenue Impacts
Disaster Recovery Costs
Cost vs Impact
Time
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Where We Deliver
SunGard Facilities

• gt 60 facilities
• End-user Recovery
• Systems Recovery
• Production Hosting

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SunGard Services
What We Deliver
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Tiered Recoverability Strategies
System / Application / Business Function
Recovery Strategy
RTO / RPO Requirements
High Availability Customer-facing,
Revenue-generating
0-12 hrs / 0-4 hrs 12-24 hrs / 0-12
hrs 24-48 hrs / 24 hrs gt48 hrs / 48 hrs
Tier 1
Tier 2
Hot-Site/Traditional Recovery
Tier 3
ATOD
Tier 4
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Mobile Products
Where We Deliver
MMC
MMC2
MDC
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Contractual Guarantees Unique to SunGard
Why SunGard

• Multiple Delivery options
• Primary SunGard Recovery facility
• Secondary SunGard Recovery facility
• Customer location
• Mobile Recovery or Data Center
• Equal Rights of Access for All subscribers
• Subscriber-only Recovery at Time of Disaster
• State of Readiness at all Times
• Immediate Access at Time of Disaster
• Annual Third Party Audit

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Why SunGard

• Experience
• 100 recovery success rate on gt 1,500 actual
  recoveries
• Written gt 5000 Business Continuity Plans and
  provided 350,000 hours of business continuity
  consulting last year
• Vendor Neutral
• Only organization in Information Availability
  without any Hardware, Software, Networking or
  Application biases
• Breadth of Services
• Recovery, Managed IT and Professional
• Single-source for Information Availability
  solutions

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