Time Warner Cable Digital Phone E911 Services December 12, 2005

1
Time Warner Cable Digital Phone E911
ServicesDecember 12, 2005

2
TWC Digital Phone Product Launch Summary

• Includes unlimited calling within U.S., Canada
  Caller ID Call Waiting Whole Home Wiring
  E-911 Starting at 39.95
• International calling, OS/DA offered at
  competitive rates
• PSTN connectivity provided through CLEC
  relationships
• Static VoIP-based service
• Battery backed up modems provided
• Area codes assigned in accordance with existing
  rate centers
• Does not travel over the public Internet
• May 2003 Launch in Portland, ME
• Launched in 31 markets, including Tennessee, at
  YE 2004
• 1,000,000 million customers reached December 2005
• Approximately 12,000 customers in Tennessee

3
TWC Digital Phone E911 Services Since 2002

• Interconnection to ILEC 9-1-1 Selective Router
  with dedicated 9-1-1 trunks, through CLEC
  relationship
• Call routes directly to PSAPs 9-1-1 network
• Call arrives with ANI and ALI
• Call delivers with CLECs NENA ID
• PSAP Testing/Certification
• PSAP Relationships
• Fee Remittance

4
E9-1-1 Architecture
Public Safety Answering Point
PSAPs 9-1-1 Network
Dedicated 9-1-1 Trunks
ALI Database
CLEC Local Switch
TWC Subscriber
TWC BTS Switch
5
TWC Digital Phone FCC 911 Rules

• Technical Rules TWC has been in compliance with
  the FCCs 911 Rules since it launched Digital
  Phone on a trial basis in 2002
• Delivery of ALI, ANI
• Use of Selective Routers Wireline Network
• Notice/Acknowledgment Rules TWC has been in
  compliance with the FCCs 911 Rules since it
  launched Digital Phone to customers in 2003
• Powering Disclosure on all Work Orders, Sales
  Calls, Marketing Materials, Subscriber Agreement
• Modem Disclosure in Welcome Kit, Subscriber
  Agreement
• New Requirement Stickers delivered beginning
  July 2005

6
FCC 911 Rules Additional Actions

• Additional mailing and telephone campaign
• After release of the FCCs rules, TWC provided
  additional notices to customers and obtained
  additional acknowledgements from customers on the
  powering disclosure and the modem disclosure
• New process for notice/acknowledgement of
  powering disclosure and modem disclosure
• TWC will obtain acknowledgments through a third
  party acknowledgment process handled over an
  automated telephone system during every sale