Time Warner Cable(RoadRunner) - PowerPoint PPT Presentation

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Time Warner Cable(RoadRunner)

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You subscribed to Time Warner Cable, but now you are having issues with your phone, cable and/or internet service. Get your service back up and running in no time. – PowerPoint PPT presentation

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Title: Time Warner Cable(RoadRunner)


1
Time Warner Cable Issues
  • You subscribed to Time Warner Cable, but now you
    are having issues with your phone, cable and/or
    internet service. Get your service back up and
    running in no time.
  • Step
  • Check to see if more than one of your Time Warner
    Cable services isn't working. If a combination or
    your internet, cable and/or phone service is out,
    then the problem is likely not on your end. If
    this is the case, contact Time Warner Cable. If a
    serious interference like heavy weather
    conditions or electrical repairs are occurring
    near you or the Time Warner Cable offices, the
    problem is probably being worked on already. In
    that case, customer support lines at Time Warner
    Cable are most likely packed and calling will not
    achieve much.

2
Cable Issue 1
  • Check all of the connections to ensure no wires
    were accidentally unplugged or loosened. Turn off
    the TV and cable box. And then try unplugging of
    the all cables and plugging them back in to each
    input/output. Turn the box back on.

3
Cable Issue 2
  • Check the settings. Check that the input
    selection on the television is on the right
    setting and that the channel is set to three.

4
Cable Issue 3
Check for interference problems. If your cable is
still not working properly, there may be
interference. Interference can be caused by
weather, heavy appliances running or even the
actual local stations. Here are some basic signs
that interference may be a problem If you see a
snow effect, it may be a temporary broadcast
problem. In that case, check the other channels.
If they are also experiencing snow, then it may
be interference that will simply go away on its
own. If the problem persists for more than a day,
contact Time Warner Cable. If you see speckled
bands across the picture, it may be the result of
external interference like the weather or a
heavy-duty appliance running near the cable box.
Try turning off the cable box and seeing if that
fixes the problem. If the problem persists for
more than a day, contact Time Warner Cable. If
you see straight or wavy lines diagonally in
picture, it could be either interference or a
problem with the TV not the cable box. If the
problem persists for more than a day, contact
television repairman. If you see ghosting or
double images then you are probably on a local
station, not a basic cable station. The problem
can be solved with fine tuning or with the local
station correcting the problem on it's end. If
the problem persists for more than a day, contact
television repairman.. If you see the picture
pulling horizontally, try adjusting the
"horizontal hold" setting. This may be the result
of your box picking up too much signal. If the
problem persists for more than a day, contact
Time Warner Cable. If you see the picture is
rolling vertically, adjust the "vertical hold"
setting. If the problem persists for more than a
day, call your TV repair service. If you see the
picture is too large or too small for the screen,
check the set adjustments on the television. If
the problem persists for more than a day, call
your TV repair service.
5
Cable Issue 4
Contact Time Warner or Professional. If you have
been unable to solve your cable problems on your
own, it's time to bring in a professional.
Especially if the problem is one of the
following If you see no picture on a lit screen,
avoid tampering with the television or cable box.
The problem is not likely on your side of the
connection or something that you can fix
yourself. Contact Time Warner Cable. If you see a
picture but no sound on every channel, avoid
tampering with the television or cable box. The
problem is not likely on your side of the
connection or something that you can fix
yourself. Contact Time Warner Cable. If you see
no light on the screen with or without sound,
avoid tampering with the television or cable box.
The problem is not likely on your side of the
connection or something that you can fix
yourself. Contact Time Warner Cable. If you see a
horizontal white line across the center of your
television this means that your vertical
amplifier collapsed. Contact a television
repairman.
6
Internet Issue 1
Check all of the connections to ensure no wires
were accidentally unplugged or loosened. Make
sure that your modem is correctly connected to an
outlet and that no wires are loose.
7
Issue 2
Check your computer. Ensure that all wireless
settings and connections are set to receive the
wireless signal. Make sure you did not
accidentally activate "airport mode" or switch to
another internet network.
8
Issue 3
Reboot everything. Turn off your modem, wireless
router and computer. Restart everything. In most
cases, this will solve your internet problems.
9
Issue 4
Contact Time Warner or Professional. If you have
been unable to solve your internet problems on
your own, it's time to bring in a professional.
10
Phone Issue 1
Check your connections to ensure no wires were
accidentally unplugged or loosened. There should
be a cable that is connected from your phone to
Line 1 on the back of your Time Warner modem.
In addition to that, check that your coaxial
cable is connected to the cable outlet or to the
Cable In outlet on the back of the modem. Also
check the modem is connected correctly to your
wall via a phone jack.
11
Issue 2
Check that the problem isnt the phone. Try
connecting another phone to the cables. If you
hear a dial tone, the problem is not your service
but rather your actual phone receiver.
12
Issue 3
Restart the modem. Do this by pulling out the
battery from the modem or unplugging the modem
from an electrical outlet. Turn back on the modem
and check the phone for a dial tone.
13
Issue 4
Contact Time Warner or Professional. If you have
been unable to solve your phone problems on your
own, it's time to bring in a professional.
14
Contact TWC Via Phone
Contact them via phone.1 Call 1(888)TW-Cable or
1(844)888-3860 to speak with a representative.
15
Contact then via email or live chat
Contact then via email or live chat. Visit Time
Warner Cable's Website to find out more
information on how to chat online for free or
email a representative for more help with your
Time Warner Cable issues.
16
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