Auto Dialer Software | Call Center Software

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Contact Center Software
Auto Dialer Software
Xenottabyte Services Pvt. Ltd.
B-45, 3rd Floor, Sec-64, Noida-201301 support_at_vert
-age.com www.vert-age.com
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Introduction

• As the name suggests Auto Dialer Software means
  to automatically dial numbers. It is basically a
  software based system which can deliver pre
  recorded audio messages to a list of contacts
  simultaneously. You can also let answering phone
  calls or messages in computer generated voice or
  you can use your own voice using text to speech
  plug in. It helps us to do live call transfers,
  automated messages and that too with easy to use
  excel like software.

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Types of auto dialer Software

• Cloud auto dialer service
• On-premise auto dialer software service

• Generally these systems are used by outbound
  contact centres.

You can use auto dialer services for various
purposes like for political campaigns, event
notifications, weather alerts, late payment
reminders, appointment reminders etc. You can
send pre recorded messages to anyone and anywhere
and you can also include recipient name and other
CRM Software information with that. There are
various dialling modes available and most common
among them are predictive, progressive and
preview.
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• Predictive dialling-
• This system is considered to be the best auto
  dialer software system among the three. It let
  you to dial multiple numbers at the same time
  which is called over-dialling. It also records
  the call time, number of times the phone rings
  before it was answered, and percentage of calls
  which remain unanswered, etc.
• Progressive dialling-
• It is often called power dialling. In this,
  system dials one call at a time for each
  available agent. Companies which have lack of
  agents available can use this software.

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• Preview dialling-
• It also dial one number at a time. In addition to
  that it helps agents to view contact details
  before dialling a number. It also let agents to
  choose whether they want to skip a number or not
  and agents can also decide the length of a call.

If one is interested then there are more advanced
Auto Dialer Software modes available which
companies can use according to their needs and
preferences.
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There are various benefits of using Auto Dialer
Software-

• Multiple number dialling- You can dial multiple
  numbers at the same time simultaneously. You can
  also decide when to call or message something
  like you can select date, day, and time of
  calling to your contacts when they are most
  likely to pick your phones or remembering them of
  their appointments.
• Automated messaging- The system can automatically
  send text messages or emails after the call is
  finished. This is generally done by the companies
  for feedback purposes.
• Efficient- Auto dialer software service is
  definitely more efficient than manual dialling.
  It saves our time and energy.

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• So, considering all the above things auto dialer
  easily outsmart manual dialling and is far ahead
  than manual dialling. What you have to do is that
  you need to upload your contact list on Excel
  software or anything similar to that and then
  record your message and start Auto Dialer. You
  can also customise it according to your needs.

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www.vert-age.com