Auto dialer Software to Enhance Contactability | Teckinfo

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91-11-49605588
Auto Dialer Software Outbound Dialer
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Why Auto Dialer Software?

• Customer service organizations across industries
  and markets are under pressure to increase sales
  and deliver better business results. Contact
  centers need to continuously evolve and look for
  ways to improve the productivity and sales
  efficiency of their people. They have to ensure
  that their agents are not just making more calls,
  but are also talking to the right people at the
  right time. There is a need to improve the
  quantity as well as quality of interactions. An
  auto dialer software provides an intelligent
  solution to manage outbound calls in a way that
  maximizes call utilization, reduces call
  abandonment and significantly improves the
  performance of service agents.
• Interdialog dialer is an auto dialer software
  that includes predictive dialer software, power
  dialer software, progressive dialer software
  preview dialer software. This outbound dialer is
  designed to improve efficiency by lowering the
  wait time, the number of dropped calls and the
  idle time of agents.

91-11-49605588
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Auto Dialer Software Features

• Least Cost Routing (LCR)  
• NCPR support  
• Centralized lead up loader (for multi location
  dialer)  
• Advanced dialing rules  
• Time based attempts  
• Number based attempts  
• Maximum attempts  
• Day wise attempts  
• FTD/MTD data export  
• Dynamic campaign switch over of agents  
• Agent status alerts/thresholds  
• Dynamic CLI options  
• Screen recording along with voice
• Integration for consent gateway IVR  
• SS7 supported  Option for redundancy of asterisk
   
• Advanced system alerts for trunk/agent/application
  via SMS/Email  
• Exhaustive CRM repository
• Data Exclusion

91-11-49605588
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Agent Screen of Outbound Dialer
91-11-49605588
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Types of Auto Dialer Software

• There are four types of dialing modes. These are
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• Predictive dialer Software Predictive dialer
  software automatically dials the number form the
  list to decrease the idle time of agents.
• Preview dialer Software With the help of preview
  dialer software agents are able to prepare before
  dialing the call .
• Progressive Dialer Software Progressive dialer
  software is similar to predictive dialer software
  but it helps to remove the abandon calls. In
  this, number is not dialed unless agent is
  available.
• Power Dialer software Power dialer software is
  an automated dialer that helps to boost agent
  productivity drives sales revenues.

91-11-49605588
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91-11-49605588
Advance Dialer Logics of Outbound Dialer

• Dialed Attempt Algorithm
• Max Days after First Attempt
• Max Total Attempts
• Apply Max Attempts Logic
• Lead Expire / Fail After Max Limit 
• Total Attempt Algorithm.
• Phone Order Rule

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91-11-49605588
Key Benefits of Outbound Dialer

• Advanced dialing capabilities Increases the
  effectiveness of outbound calls by using advanced
  dialing rules to predict whom to call and at what
  frequency.
• Greater productivity Lowers the number of
  dropped calls and idle time of agents, thus
  increasing their productivity by at least 200.
• Higher contact ratio Allows dialing out to
  multiple groups at the same time, which helps
  increase the reach of campaigns across wider
  markets and multiple time zones.
• Effective lead management Critically evaluates
  each outbound call to ensure that correct leads
  are contacted and converted into sales results.
• Sales efficiency A high contact ratio combined
  with improved lead management automatically
  increases sales efficiency and ensures better
  business results.

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91-11-49605588
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