Auto Dialer Software | Predictive Dialer Software | Vert Age Dialer

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VERT-AGE DIALER
A comprehensive BPO Solution That Is Smarter,
Simpler, And More Convenient
www.vert-age.com

91-9650095791
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Introduction

• In the year of 2014, Vert-Age pioneered an idea
  to create a highly adaptable and customized call
  center software solution for businesses. Today,
  with the escalation of globalization, customer
  support is a key to successful businesses. And to
  help the businesses to improve their customer
  services, we offer an all-in-one dialer software
  suite that persistently improves the customer
  services across the channel. Vert-Age feels very
  proud of not only the technology it has embraced
  but also on the expertise of its developers. The
  company is flourishing under the direction of
  some of the genius and experienced people. We are
  quite aware of our customers requirements and
  which is what inspires us and makes us ensure a
  better solution for all the time.
• We are best known for developing
• Scalable and robust contact center software
• Cloud-based contact center system
• Easy to set up and handle
• Enterprise-grade solution
• A convenient ecosystem for round-the-clock
  customer support

www.vert-age.com

91-9650095791
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Products Solutions

• Auto Dialer Software
• Predictive Dialer Software
• Customize CRM Software Solution
• Cloud Based Call Center Solution
• Outbound Call Center Software Solution
• Inbound Call Center Software Solution

www.vert-age.com

91-9650095791
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Other Features

• Built in recording
• Call detail report
• Voice mail
• Voice mail to Email
• Fax to Email
• Call forward call back
• Third party software integration

• Products Offered
• BPO Industry and Helpdesk Solutions
• Inbound , Outbound Solutions
• Fully Integrated with ACD and Voice Logger
• Inbuilt CRM for better customer handling
• Automatic Answering and Voice Guidance

www.vert-age.com

91-9650095791
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Vert-Age Dialer Inbound Features

• Multi Level IVR Can be designed.
• Multiple IVR Can be Configured like Port Wise or
  DNI wise.
• Supports any ODBC complaint Database Integration.
• Has supports for multiple Languages .
• GUI based IVR configuration and advance IVR
  through scripting .
• IVR Changes can be done on the fly without any
  downtime.
• Supports 3rd Party TTS and ASR Integration.
• Supports Call Back on Missed Calls.
• Supports DND Feature for Inbound Calls.
• Estimate wait time play to caller if call is in
  Queue.
• Customizable Queue Message for each Process.

www.vert-age.com

91-9650095791
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Vert-Age Dialer Outbound Features

• Predictive, Progress and Preview Outbound Dialing
  .
• Complete automation of Dial Out Number upload.
• Automatic Rescheduling based on call status.
• DNC Filter before dialing .
• Manual as well as Automatic Pacing for advanced
  Dialing.
• Lead Management feature to select dialing data.
• Rescheduling of Called Data based on Call Status.
• Multiple Attempts for Connected as well as Not
  Conencted Calls .
• Call Progress Analysis to detect AM, SIT, Fax.
• Time Zone based calling on basis of AreaCode or
  State .
• Calls in Queue Message.
• Option to drop Voice Message in case of Answering
  Machine.

www.vert-age.com

91-9650095791
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Reports

• Dialer Productivity Reports
• Agent Service Reports
• Call Detail Reports
• Call History Reports
• Call Status wise Summary Report
• Call Status Final Status Report
• Many More and customized Reports.

www.vert-age.com

91-9650095791
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Vert-Age Dialer Client Features

• Agent can be present in more than one skill at
  the same time.
• Mini-CRM Pop up on call transfer.
• URL Push to Agent Desktop Supported.
• IVR Information can be passed to URL for
  information display.
• Soft Phone Interface to Make Call, Hold, UnHold,
  Transfer, Drop Call etc are available.
• Advance features like conference, hot transfer,
  screen transfer available.
• Call in Queue Pop up Available .
• Agent Can see List of scheduled calls, Missed
  Calls, Call taken
• Call Disposition with call back to self available.

www.vert-age.com

91-9650095791
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Contact US

• Xenottabyte Services Pvt. Ltd.
• B-45, Sec-64, Noida-201301
• Phone [phone]
• Email info_at_xspl.group
• Website www.vert-age.com

www.vert-age.com

91-9650095791