Incremental Refresh

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Incremental Refresh

• PA DPWs Approach toAccomplishing IT Vision

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Agenda

• What is the Client Information System (CIS)?
• Evolution of CIS
• Business Drivers and Challenges
• Incremental Refresh Strategy Timeline
• Business Accomplishments to Date
• Our Vision of Incremental Refresh Realized
• Key Considerations and Lessons Learned
• Workload Dashboard

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What is the Client Information System (CIS)?
CIS
Income Eligibility Verification System
Client Notices
Third Party Liability
Application Entry
Managed Care
Eligibility Determination Benefit Calculation
Case Management
Benefit Issuance and Recovery
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Evolution of CIS
COMPASS
1981
1985
1987
1992
1997
2005
2008
2001
2002
CIS Phase II Medicaid Eligibility File
CIS Phase VIII Food Stamp Integration
CIS Phase XI Cash/Food Stamp EDBC
Welfare Reform
Automation of Medical Assistance
CIS Web Assessment
CIS Phase VI Cash/Medicaid Integration

• Defined CIS web enablement options
• Evaluated technical infrastructure solutions
• Evaluated Incremental Refresh vs. Rebuild options

Human Services Network (HNet)

• Common Access and Identifier
• Common Business Processes
• Technology and Infrastructure
• Governance and Budgeting

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Business Drivers Challenges Leading to
Incremental Refresh Strategy
Business Drivers
Options
Legacy Mainframe
Self-Service Improving Access
LeveragingProvider Networks
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PA DPWs Challenges
Does not address all major business drivers
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StreamliningPolicy
Funding to be spread across budgetary
cycles Dynamic stakeholder prioritization Desire
for consistent, progressive successes
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Customer Service
Open Systems - Transfer
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Quality FraudManagement
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2

• Addresses business drivers
• Does not address DPWs Challenges

Technology Refresh
3
4
5
3
Open Systems - Refresh
Service Delivery Flexibility
Operational Excellence

• Addresses business drivers
• Overcomes DPWs challenges

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Incremental Refresh Strategy Timeline
Phase VI
Phase IV-B
Phase IB
Phase II
Phase III
Phase IA
Eligibility Determination
Application Processing
Change Center Processing
AutomatedRenewals
ElectronicCase File (Imaging)
Workload Management (Workload Dashboard)
COMPASS
Benefit Management
Master Client Index
LTL ResourceAssessment
Narratives
My COMPASS Account
Data Exchanges (UI)
RemainingAdministration Components
Dashboard(Phase I)
Correspondence
COM to .NET Evolution
BatchProcessing
Data Exchanges(Dispositions)
Data Warehouse
Phase V
Phase IV-A
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Business Accomplishments to Date

• Incremental Program and Policy Enhancements

• COMPASS
• My COMPASS Account

• Data Exchanges
• Master Provider Index

Self-Service Improving Access
StreamliningPolicy
LeveragingProvider Networks

• Modern Office
• Master ClientIndex
• Semiannual Reporting

• Data Exchanges

Quality FraudManagement
Customer Service
Incremental Refresh

• Workload Dashboard
• Automated Renewals
• Imaging
• Business Process Redesign

• Change Centers
• Program and Policy Implementation

Operational Excellence
Service Delivery Flexibility
Technology Refresh

• Application Processing

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Our Vision of Incremental Refresh Realized
Business Functions
Workers Approximately 15,000
Core IT Systems
DPW
Registration
Clients Over 5 million
Intake
MCI
Eligibility
Case Management
Providers More than 500,000
MPI
EDW
Correspondence
FADS
Aging
Payments
SAMS
Employers More than 300,000
Collections Recovery
Interfaces
Education
PEARS
Information Delivery
Schools More than 1,000 Public Private
LI
Support Functions
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Key Considerations Lessons Learned

• Develop a strategy to maintain disparate
  architectures during transition
• Engage business users to educate on "short term
  gains" and long term savings
• Involve budget and planning units  - this is not
  a short term project
• Plan to address technology upgrades along the way
• Provide focused training and communication in
  order to enable end users to adopt the change
• Be adaptable and flexible to changing
  circumstances

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Example of Recent Accomplishment Workload
Dashboard