INTRODUCTION TO MARKETING

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INTRODUCTION TO MARKETING

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Title: INTRODUCTION TO MARKETING


1
INTRODUCTION TO MARKETING
Introduction to Business Marketing
2
ASSIGNMENT
  1. Read Chapter 13, Pages 214 227
  2. Read Complete the Crossword Puzzle Provided
  3. On the Puzzle sheet, answer any one Critical
    Thinking question from the text. Use complete
    sentences. Summarize the question in the first
    sentence.

3
OBJECTIVE
  • Be Able to Define Marketing

4
Define Marketing
  • All of the business activities involved with
    moving goods services from producers to
    consumers

5
OBJECTIVE
  • Be Able to Identify Describe the Marketing
    Concept

6
The Goals of Marketing
  • To satisfy the
  • wants needs
  • of our customers
  • To make Money !!

7
The Marketing ConceptA Business Philosophy
  • If a business is to be successful - make money -
    if must satisfy the wants needs of the consumer

8
OBJECTIVE
  • Be Able to Identify Describe the Four Ps of
    Marketing

9
The Four Ps of Marketing
  • Product Planning
  • Pricing
  • Promotion
  • Physical Distribution

10
The Four Ps of Marketing
  • Product Planning
  • Pricing
  • Promotion
  • Physical Distribution

11
Product Planning
  • Any Business Activity That Helps to Design a New
    Product or Change the Characteristics of an Old
    Product

12
PRODUCT PLANNING
  • Important Concept
  • FEATURES - Facts about your product, physical
    description (size, color, material used, etc)
  • BENEFITS - What the product can do for you!!!

13
The Four Ps of Marketing
  • Product Planning
  • Pricing
  • Promotion
  • Physical Distribution

14
Pricing
  • Any Activity Used to Assign a Value to a Product
    or Service

15
The Four Ps of Marketing
  • Product Planning
  • Pricing
  • Promotion
  • Physical Distribution

16
Promotion
  • Any Activity Designed to Let the Customers Know
    About a Product or Service
  • Personal Selling
  • Advertising
  • Publicity
  • Public Relations
  • Visual Merchandising
  • Sales Promotion

17
The Four Ps of Marketing
  • Product Planning
  • Pricing
  • Promotion
  • Physical Distribution

18
Physical Distribution
  • Involves the Actual Movement of Merchandise as it
    Moves From the Producer to Consumer

19
OBJECTIVE
  • Be Able to Match the Seven Marketing Activities
    With Their Definition or Examples

20
Seven Marketing Functions
  • Market Information Management
  • Financing
  • Pricing
  • Promotion
  • Distribution
  • Selling
  • Product/Service Management

21
Distribution
  • The process of getting goods services to
    customers. This includes purchasing, stock
    handling, inventory control, physical
    distribution gt(transportation warehousing).

22
Financing
  • Financing is getting the money that is necessary
    for setting up running a business. Finance
    also includes protecting investments through risk
    management.

23
Marketing Information Management (MIS)
  • An effective MIS gathers and analyzes information
    about customers, trends, competitors products.

24
Pricing
  • Determining the amounts a customer will be
    charged for a good or service so that a business
    can earn a profit

25
Product/Service Management
  • Obtaining, developing, maintaining, improving a
    product or product mix in response to market
    opportunities

26
Promotion
  • Promotion is any effort to inform, persuade, or
    remind potential customers about a businesss
    products or services

27
Selling
  • Personally matching customers wants needs with
    products services available for sale.
  • (An important associated concept is Relationship
    Marketing.)

28
Seven Marketing Functions
  • Market Information Management
  • Financing
  • Pricing
  • Promotion
  • Distribution
  • Selling
  • Product/Service Management

29
OBJECTIVE
  • Be Able to Identify Each Member of the Primary
    Channel of Distribution
  • Describe Their Roles

30
The Primary Channel of Distribution
Producer
Wholesaler
Retailer
Consumer
31
The Primary Channel of Distribution
  • Primarily Makes Products to Sell
  • But Also Must
  • Buy Sell
  • Finance
  • Store Transport
  • Insure
  • Etc. Etc. Etc.

Producer
32
The Primary Channel of Distribution
  • Breaks Down Bulk Quantities Into Smaller Lots
  • But Also Must
  • Buy Sell
  • Buy Real Estate
  • Store
  • Do Market Research
  • Etc. Etc. Etc.

Wholesaler
33
The Primary Channel of Distribution
  • Primarily Sells to the Consumer
  • But Also Must
  • Display
  • Advertise
  • Make a Profit
  • Package Goods
  • Provide Services
  • Etc. Etc. Etc.

Retailer
34
The Primary Channel of Distribution
  • Most Importantly, Buys Our Products Services
  • But Also
  • Provides Market Research Information
  • Uses Our Products Services Up Buys Again

Consumer
35
The Primary Channel of Distribution
Chemicals
Sugar
Producer
Cocoa
Milk
36
The Primary Channel of Distribution
Producer
Wholesaler
Retailer
Consumer
37
OBJECTIVE
  • Be able to describe, in an essay, how marketing
    activities benefit our society

38
How Marketing Activities Benefit Our Society
  • Raises the Standard of Living
  • Adds Value to What We Buy
  • Form Utility
  • Place Utility
  • Time Utility
  • Possession Utility
  • Information Utility

39
How Marketing Activities Benefit Our Society
  • Makes Shopping More Convenient
  • Keeps Prices Reasonable
  • Helps Society to Keep Up With Change
  • Provides Public Service Activities

40
Marketing Trivia
  • 1/4 to 1/3 of all Jobs are Marketing Related
  • .50 of Every Dollar Goes to Cover the Cost of
    Marketing Activities
  • Marketing Creates Jobs Which Allows Consumers to
    Have More Money to Spend on Items That Will
    Improve Their Standard of Living

41
PRODUCT PLANNINGPROCESS
42
OBJECTIVE
  • Be able to outline the product planning process
    and identify the associated terms

43
FEATURE/BENEFIT ANALYSIS
44
FEATURES
  • Facts About the Product
  • Size, Color, Materials, Warranties, Construction
    Methods, Manufacturer, Etc.

45
Benefits Buying Motives
  • Buying Motives
  • What a product does for you
  • The reasons why people buy products or services

46
BENEFITS
  • Will it make you rich?
  • Will it make you successful?
  • Will it make you happy?
  • Will it relax you?
  • Will it make you healthier?
  • Will it make you attractive?
  • Etc. etc. etc.

47
BUYING MOTIVESActivity
  • If you were to design a new car, what buying
    motives would you appeal to?
  • Safety?
  • Excitement?
  • Cost Savings?
  • Comfort?
  • Other

48
BUYING MOTIVESActivity
  • What features would you have on your new car?
  • Safety
  • Excitement
  • Cost Savings
  • Comfort
  • Other?

49
BUYING MOTIVESAssignment With a Partner
  • If you were to design a new ____, what buying
    motives would you appeal to?
  • ______________?
  • ______________?
  • ______________?
  • ______________?

50
BUYING MOTIVES Assignment With a Partner
  • What features will you have on your new _____?
  • ____________
  • ____________
  • ____________
  • ____________
  • ____________

51
Other Important Marketing Concepts
  • Market Segmentation
  • Demographics
  • Family Life Cycle
  • Trends in Demographics
  • Target Marketing

52
OBJECTIVE
  • Be Able to Define Market Segmentation

53
OBJECTIVE
  • Be Able to Define
  • Target Marketing

54
OBJECTIVE
  • Be Able to Define Demographics

55
Common Demographics
  • Age
  • Sex
  • Occupation
  • Religion
  • Interests
  • Income
  • Family Size
  • Geographic Location
  • Attitudes
  • Educational Background
  • Race
  • Ethnic Background
  • Wealth
  • Etc.

56
DEMOGRAPHIC TRENDS
  • ??? ??? ??? ??? ???

57
DEMOGRAPHIC TRENDS
  • Age
  • Incomes
  • Geographic Location
  • Family Size
  • ???

58
Family Life Cycle
  • Stages
  • Early Childhood
  • Teen
  • Young Adult/Single
  • Married w/out Children Dinks
  • Married w/ Children
  • Maturity
  • Empty Nest
  • Sole Survivor

59
Product Planning Process
  • 1.) Select general type of
  • product
  • 2.) Specify the product mix
  • 3.) Develop packaging
  • labeling
  • 4.) Identify features
  • benefits

60
1.) Select General Type of Product(OUTLINE)
  • I.) Consumer Goods
  • A.) Types
  • B.) How to Market
  • II.) Consumer Services
  • A.) Types
  • B.) How to Market

61
Select General Type of ProductOUTLINE
  • III.) Industrial Goods
  • A.) Types
  • B.) How to Market
  • IV.) Industrial Services
  • A.) Types
  • B.) How to Market

62
1.) Select General Type of ProductOUTLINE
  • I.) Consumer Goods - Products used for
    personal, family, or household purposes
  • A.) Convenience - _________________
  • B.) Shopping - _________________
  • C.) Specialty - _________________

63
Select General Type of ProductOUTLINE
  • I.) Consumer Goods
  • A.) Convenience Goods - Inexpensive products
    purchased regularly, little effort spent on
    decision. Many grocery items fall into this
    group. Customer will substitute.

64
1.) Types of Convenience Goods Staples -
Basic food items used often (ex.
Bread) Impulse - Unplanned purchases
(ex. Candy) Emergency - Items
purchased because of immediate need (ex.
Batteries)
65
Select General Type of ProductOUTLINE
  • 2.) Keys to Selling Convenience Goods
  • a.) have convenient locations
  • b.) have extended hours
  • c.) layout is conducive to self-service
  • d.) have a wide variety of merchandise
  • e.) heavy use of print/broadcast media
  • displays

66
Think Seven Eleven!!!
LOCATION!
HOURS!
7/11
VARIETY!
ADVERTISING!
Help Wanted
SELF-SERVICE!
67
1.) Select General Type of ProductOUTLINE
  • I.) Consumer Goods - Products used for
    personal, family, or household purposes
  • A.) Convenience - _______________
  • B.) Shopping - _________________
  • C.) Specialty - _________________

68
1.) Select General Type of ProductOUTLINE
  • I.) Consumer Goods
  • B.) Shopping Goods - Purchases made by a
    consumer after a great deal of searching
    comparison (ex. furniture)

69
1.) Types of Shopping Goods a.) higher
priced merchandise b.) risky purchases (if
something isnt just right) c.) the consumer
has time to make a decision
70
1.) Select General Type of ProductOUTLINE
  • 2.) Keys to selling shopping goods
  • a.) quality design, development,
  • manufacturing
  • b.) knowledgeable/well trained
  • salespeople
  • c.) extensive brand advertising

71
1.) Select General Type of ProductOUTLINE
  • 2.) Keys to selling shopping goods (cont.)
  • d.) warranties/services after purchase are
  • important
  • e.) special promotions POP displays are
    helpful

72
1.) Select General Type of ProductOUTLINE
  • I.) Consumer Goods - Products used for
    personal, family, or household purposes
  • A.) Convenience - _______________
  • B.) Shopping - _________________
  • C.) Specialty - _________________

73
1.) Select General Type of ProductOUTLINE
  • I.) Consumer Goods
  • C.) Specialty Goods - goods purchased by
    customers who desire a particular product and/or
    brand and will accept no substitutes.
    (ex.Cadilac, Rolex, Levi Jeans, Skippy peanut
    butter)

74
1.) Select General Type of ProductOUTLINE
  • I.) Consumer Goods
  • C.) Specialty Goods
  • 1.) Keys to Selling Specialty Goods
  • a.) Keeping Product Available
  • (Product is Pre-sold)

75
1.) Select General Type of ProductOUTLINE
  • II.) Consumer Services - Things done for people
    to help them in their daily lives
  • A.) Rented Goods Services - _____________
  • B.) Owned Goods Services - _____________
  • C.) Non Goods Services - _____________

76
1.) Select General Type of ProductOUTLINE
  • II.) Consumer Services
  • A.) Rented Goods Services - provides a product
    that the customer rents uses. (ex. cars,
    videos)
  • B.) Owned Goods Service - one that alters or
    improves on a good owned by the customer (car
    wash, shoe shine)
  • C.) Non Goods Service - provides personal
    professional services to customers for a fee.
    (tax prep., bridal)

77
1.) Select General Type of ProductOUTLINE
  • II.) Consumer Services
  • A.), B.), C.) Rented, Owned, Non-goods
  • Services
  • 1.) Keys to selling
  • a.) high quality standards
  • b.) flexible pricing
  • c.) effective personal selling
  • d.) promotion through word-of-mouth testimonial
  • e.) Image is everything encourages repeat
    sales

78
1.) Select General Type of ProductOUTLINE
  • III.) Industrial Goods - items purchased for
    the production of other goods
  • A.) Installations Accessory Equipment
  • B.) Raw Materials, Components, Fabricated
  • Parts
  • C.) Industrial Supplies

79
1.) Select General Type of ProductOUTLINE
  • III.) Industrial Goods
  • A.) Installations Accessory Equipment - Items
    that are part of the production process, not the
    product. (Examples include drill presses,
    computers, etc.)

80
1.) Select General Type of ProductOUTLINE
  • III.) Industrial Goods
  • B.) Raw Materials, Components,
  • Fabricated Parts
  • Items consumed in the production
  • process or items used in the new
  • product(ex. Include oil, flour, etc.)

81
1.) Select General Type of ProductOUTLINE
  • III.) Industrial Goods
  • C.) Industrial Supplies - Items that
    support/facilitate the use of a businesss
    equipment. (ex. Include computer paper, paint,
    cleaning products).

82
1.) Keys to Selling a.) Hire train a
knowledgeable workforce b.) Emphasize
products durability dependability c.)
Plan for customer follow-up maintenance
83
1.) Select General Type of ProductOUTLINE
  • III.) Industrial Services - Things done for
    businesss to help them keep their business
    running smoothly
  • A.) Maintenance Repair - general cleaning,
  • repair, painting, decorating
  • B.) Business Advisory - includes management
  • consulting, engineering, legal, or
    accounting
  • assistance.

84
1.) Select General Type of ProductOUTLINE
  • III.) Industrial Services -
  • 1.) Keys to Selling(Same as Consumer Services)
  • a.) high quality standards
  • b.) flexible pricing
  • c.) effective personal selling
  • d.) promotion through testimonial
  • e.) Image is everything encourages
  • repeat sales

85
2.) Specify the Product MixOUTLINE
  • I.) Product Mix Terms
  • A.) Product Items Lines
  • B.) Product Width Depth
  • II.) Product Mix Strategies
  • A.) Types of Strategies
  • 1.) Expand/Modify Product Current Lines/Items
  • 2.) Developing New Products
  • III.) Product Life Cycle
  • A.) Managing a Product Throughout its Stages

86
2.) Specify the Product MixOUTLINE
  • I.) Product Mix - All the different products
    that a
  • company makes. All Ford Products, for
    example,
  • or all items manufactured by Harley/Davidson
  • A.) Product Items Lines
  • B.) Product Width Depth

87
2.) Specify the Product MixOUTLINE
  • I.) Product Mix
  • A.) Product Items Lines
  • 1.) Product Lines are groups of closely related
    products.
  • For example, all cars produced by Ford
  • 2.) A Product Item is a specific brand, model,
    or size of a product. The Ford Mustang for
  • example
  • B.) Product Width Depth

88
2.) Specify the Product MixOUTLINE
  • I.) Product Mix
  • A.) Product Items Lines
  • B.) Product Width Depth
  • 1.) Product Width refers to the number of
  • different product lines a store carries or
  • manufacturer produces. Ford offers
    several
  • different product lines - trucks, cars,
    vans,
  • buses, military vehicles, construction
  • equipment, etc.

89
2.) Specify the Product MixOUTLINE
  • I.) Product Mix
  • A.) Product Items Lines
  • B.) Product Width Depth
  • 1.) Product Width
  • 2.) Product Depth refers to the number of
  • product items offered within each product
  • line. Ford Mustang, for example, offers
  • convertibles, LX models, standard vs.
  • automatic transmissions, different size
  • engines.

90
2.) Specify the Product MixOUTLINE
  • II.) Product Mix Strategies - deciding which
    products
  • a company will carry or make.
  • A.) Expand or Modify Existing Product Lines or
  • Items
  • B.) Develop New Products

91
2.) Specify the Product MixOUTLINE
  • II.) Product Mix Strategies - deciding which
    products
  • a company will carry or make.
  • A.) Expand or Modify Existing Product Lines or
  • Items Ford could, for example, add-solar
  • powered Mustangs to their product items

92
2.) Specify the Product MixOUTLINE
  • II.) Product Mix Stategies
  • A.) Expand or Modify Existing Product Lines or
    Items
  • B.) Develop New Products - means coming out
    with totally new products to increase market
    share. Could you, for example, imagine Ford
    motor boats or blaze orange Valley tees?
  • (Any Current
    examples?!)

93
2.) Specify the Product MixOUTLINE
  • II.) Product Mix Strategies
  • B.) Develop New Products
  • 1.) Product Development Process
  • a.) Generating ideas
  • b.) Screening ideas
  • c.) Developing the product
  • d.) Testing the product
  • e.) Introducing the Product
  • f.) Evaluating customer acceptance

94
2.) Specify the Product MixOUTLINE
  • II.) B.) Develop New Products
  • 1.) Product Development Process
  • a.) Generating Ideas - Use a variety of sources
    -
  • customers, employees, competition,
    suppliers.
  • b.) Screening Ideas - consider size of the
    market,
  • profit potential, level of risk
  • c.) Developing the Product - develop
    prototypes,
  • marketing strategies, plans for
    packaging,
  • labeling, branding, distribution

95
2.) Specify the Product MixOUTLINE
  • d.) Testing the Product - tested in labs w/
  • customers. Test marketing is done in
    specific
  • geographic areas
  • e.) Introducing the Product - The cost to
    intro-
  • duce is very high the chance for success
  • low. Conduct a promotional campaign
  • train salespeople.
  • f.) Evaluate Customer Acceptance - Conduct
  • market sales research. Do a customer
  • opinion survey.

96
2.) Specify the Product MixOUTLINE
  • II.) Product Mix Strategies
  • B.) Develop New Products
  • (ACTIVITY)
  • 1.) Form Four Groups
  • 2.) Group A Generates Five Product Ideas
  • 3.) Group B Narrows the Choices to Two
  • 4.) Group C Designs or Draws Both Products
  • 5.) Group D Picks the Winning Product

97
2.) Specify the Product Mix OUTLINE
  • III.) Managing a Product in its Product Life
    Cycle
  • A.) Defined - Just as the economy moves
  • through stages, so do product sales. At
  • different stages, try different marketing
  • strategies.
  • B.) Stages
  • 1.) Introduction
  • 2.) Growth
  • 3.) Maturity
  • 4.) Decline

98
Product Life Cycle
Sales
Profits
Introduction Growth Maturity Decline
99
2.) Specify the Product Mix OUTLINE
  • III.) Managing a Product Throughout its Product
    Life Cycle
  • A.) Defined
  • B.) Stages
  • 1.) Introduction - The product is new
  • a.) Goal is to draw customers attention
  • to increase product awareness
  • b.) Techniques include heavy promotion -
  • ads, publicity, displays, sales
  • promotion, etc.

100
2.) Specify the Product Mix
  • III.) Managing a Product Throughout its Product
    Life Cycle
  • B.) Stages
  • 2.) Growth
  • a.) The product begins to enjoy success
    sales
  • profits go up. Target Market is aware
  • of product.
  • b.) Techniques used to market during this
  • stage include ads that focus on customer
  • satisfaction, meeting the competition,
  • expand or modify the product line

101
2.) Specify the Product Mix OUTLINE
  • III.) Managing a Product Throughout its Product
    Life Cycle
  • B.) Stages
  • 3.) Maturity
  • a.) Sales level off/slow down, competition
  • is heavy, the market might be
  • saturated.
  • b.) Ads focus on beating the competition,
  • think about dropping or improving the
  • item

102
2.) Specify the Product Mix OUTLINE
  • III.) Managing a Product Throughout its Product
    Life Cycle
  • B.) Stages
  • 4.) Decline
  • a.) Sales are falling, profits are low
    or
  • nonexistent
  • b.) Management must decide to drop or
    to
  • - sell, discount, or license the product
  • - find a new use for the product
  • - regionalize the product
  • - modernize or alter the product

103
Product Life Cycle
Sales
Profits
Introduction Growth Maturity Decline
104
3.) Develop Packaging LabelingOUTLINE
  • I.) Branding
  • A.) Defined
  • B.) Types of Brands
  • C.) Branding Strategies
  • II.) Packaging
  • A.) Functions of Packaging
  • III.) Labeling
  • A.) Types

105
3.) Develop Packaging LabelingOUTLINE
  • I.) Branding
  • A.) Defined - A name, design, or symbol
  • that identifies the products of a company.
    For
  • example, Coke products, Levi Jeans, Nike, etc.
  • 1.) Related Terms include

106
3.) Develop Packaging LabelingOUTLINE
  • 1.) Related Terms include
  • a.) Brand Name - words that can be spoken
  • b.) Brand Mark - a symbol, font, design, or
    color
  • c.) Trade Name - words that identify the
  • company
  • d.) Trade Character - brand mark given human
  • form
  • e.) Trademark - a brand name, mark, character
  • or combination of these protected by law

107
3.) Develop Packaging Labeling
  • Provide an example for each
  • a.) Brand Name - Levis, Nike, Tylenol, etc.
  • b.) Brand Mark - P. O. Eagle, Disneys Castle,
    etc.
  • c.) Trade Name - Kellogg's, Chevrolet, Xerox,
    etc.
  • d.) Trade Character - Pillsbury Dough Boy,
    Birds
  • Eyes Jolly Green Giant, etc.
  • e.) Trademark - Frito Lays Doritos, Kellogg's
    Rice
  • Krispies Treats, Nikes Swoosh, VISA,
    etc.

108
3.) Develop Packaging LabelingACTIVITY
  • Provide an example for each
  • a.) Brand Name -
  • b.) Brand Mark -
  • c.) Trade Name -
  • d.) Trade Character -
  • e.) Trademark -

109
3.) Develop Packaging LabelingOUTLINE
I.) Branding A.) Defined B.) Types of
Brands 1.) National - called manufacturer
brands, are owned by manufacturers. 2.)
Private - owned by wholesalers
retailers 3.) Generic - no frills products
that dont carry a brand name
110
3.) Develop Packaging LabelingOUTLINE
I.) Branding A.) Defined B.) Types of
Brands C.) Brand Strategies 1.) Brand
Extension - Improving an existing brand
name (ex adding flavors to Fig Newtons) 2.)
Brand Licensing - allowing another company
to use your to use its name, marks,
characters for a fee. (ex. Caterpillar lets over
700 companies use its name)
111
3.) Develop Packaging LabelingOUTLINE
I.) Branding A.) Defined B.) Types of
Brands C.) Brand Strategies (cont.) 3.)
Co-branding - Two companies combining to
form another product. (Ex. The GM Card) is
a Master Card offered by General Motors 4.)
Mixed Brands - Offering a combination of
national, private, generic products (ex. Any
grocery store)
112
3.) Develop Packaging LabelingOUTLINE
  • II.) Packaging
  • A.) Functions of Packaging
  • 1.) Promoting Selling the Product -
  • a.) Displays the brand name
  • b.) Attractive, colorful artistic
  • c.) Makes it easy to use
  • 2.) Defining Product Identify
  • a.) Unique packages sell the product
  • (Leggs)

113
3.) Develop Packaging LabelingOUTLINE
  • II.) Packaging
  • A.) Functions of Packaging (cont.)
  • 3.) Providing Information
  • a.) Directions
  • b.) Ingredients
  • c.) Nutritional Value
  • d.) Hazards
  • e.) Prices
  • f.) Inventory Control

114
3.) Develop Packaging LabelingOUTLINE
  • II.) Packaging
  • A.) Functions of Packaging (cont.)
  • 4.) Meeting Customer Needs
  • a.) Various Sizes (Family Size/Singles)
  • b.) Practical Needs (Microwaveable)
  • 5.) Ensuring Safe Use
  • a.) Plastic vs. glass
  • b.) Tamper-proof lids
  • c.) Child-proof containers

115
3.) Develop Packaging LabelingOUTLINE
  • II.) Packaging
  • A.) Functions of Packaging (cont.)
  • 6.) Protecting the product from
  • a.) breaking during shipping
  • b.) from spoilage
  • c.) excessive costs (rectangles save money)
  • B.) Types
  • a.) cardboard, glass, metal, plastic,
  • wood, wraps, etc.

116
3.) Develop Packaging LabelingOUTLINE
  • III.) Labeling - a information tag, wrapper,
  • seal, or imprinted message

117
4.) Identify Features BenefitsOUTLINE
  • I.) Extended Product Features
  • A.) Types
  • 1.) Warranties Guarantees
  • 2.) Others
  • II.) Consumer Laws Agencies
  • A.) Federal State
  • B.) Consumer Rights Responsibilities
  • III.) Credit
  • A.) Types

118
4.) Identify Features BenefitsOUTLINE
  • I.) Extended Product Features
  • A.) Types
  • 1.) Warranties Guarantees Defined
  • a.) Warranty - a promise that a product
  • will meet certain standards or it
  • will be fixed.
  • b.) Guarantee - is a warranty that offers a
  • money back clause if not completely
  • satisfied.

119
4.) Identify Features BenefitsOUTLINE
  • I.) Extended Product Features
  • A.) Types
  • 1.) Warranties Guarantees Defined
  • a.) Express Warranty - stated in writing
  • or spoken
  • i.) Full - Repaired or replaced
  • ii.) Limited - certain provisions are
  • excluded

120
4.) Identify Features BenefitsOUTLINE
  • I.) Extended Product Features
  • A.) Types
  • 1.) Warranties Guarantees Defined
  • a.) Express Warranty
  • b.) Implied - not clearly indicated,
  • offers assurance that the product
  • will work the way it is supposed to
  • work

121
4.) Identify Features BenefitsOUTLINE
  • I.) Extended Product Features
  • A.) Types
  • 1.) Warranties Guarantees Defined
  • a.) Express Warranty
  • b.) Implied
  • c.) Disclaimers - limits company liability.
  • For example, to the cost of the product,
  • not the damage done by the product

122
4.) Identify Features BenefitsOUTLINE
  • I.) Extended Product Features
  • A.) Types
  • 2.) Others
  • a.) delivery
  • b.) installation
  • c.) service after the sale
  • d.) directions training
  • e.) billing
  • f.) credit

123
4.) Identify Features BenefitsOUTLINE
  • I.) Extended Product Features
  • A.) Types
  • 2.) Others
  • f.) credit
  • i.) Bank Credit Cards
  • ii.) Retail Credit Cards
  • iii.) Debit Cards
  • iv.) Secured Loans
  • v.) Unsecured Loans

124
4.) Identify Features BenefitsOUTLINE
  • II.) Consumer Laws Agencies
  • A.) Federal State
  • 1.) Federal
  • a.) Magnuson - Moss Consumer Product
  • Warranty Act of 1975 - Sets minimum
  • standards for warranties.
  • b.) Consumer Product Safety Act of 1972 -
  • Monitors the safety of products
  • c.) Etc.

125
4.) Identify Features BenefitsOUTLINE
  • II.) Consumer Laws Agencies
  • A.) Federal State
  • 1.) Federal
  • 2.) State
  • a.) Lemon Laws - protects buyers from
  • chronically defective merchandise
  • b.) Arbitration Programs - Encourages
  • the use of third parties to resolve
  • differences

126
PRODUCT PRICING

127
OBJECTIVE
  • Be Able to Define Money Price

128
Money Price
  • Price
  • A Specific Measurement of Value
  • Money
  • A Measuring Device. It Measures Value

129
OBJECTIVE
  • Be able to define
  • Retail Price, Cost, Markup

130
Pricing Terms
  • Retail Price - The amount of money a
  • customer pays for a product/service
  • Cost - The amount of money a business
  • pays for a product/service
  • Markup - The amount of money added to
  • cost to cover a business expenses
  • desired net profit

131
What is Markup???
  • Any Business Expense (Besides the Cost of Goods)
  • Utilities (Heat, Elec., Phone) Donations
  • Salaries Employee Benefits
  • Promotions Rent
  • Taxes Fixtures (Furniture)
  • Industrial Services (Cleaning) Etc., Etc., Etc.
    !!!
  • Any Desired Net Profit.

132
Abbreviating Pricing Terms
  • Retail Price RP
  • Cost C
  • Markup M

133
Abbreviating Pricing Terms Dollars
  • Retail Price RP
  • Cost C
  • Markup M

134
Abbreviating Pricing TermsPercentages
  • Retail Price RP
  • Cost C
  • Markup M

135
Pricing TermsFormulas
  • Retail Price Cost Markup

136
Pricing TermsFormulas in Dollars
  • Retail Price Cost Markup

RP C M
137
Pricing TermsFormulas in Dollars
  • Retail Price Cost Markup
  • RP C M

??? 6.00 4.00
138
Pricing TermsFormulas in Dollars
  • Retail Price Cost Markup
  • RP C M

10.00 6.00 4.00
139
Pricing TermsFormulas in Percentages
  • Retail Price Cost Markup
  • RP C M

140
Pricing TermsFormulas in Percentages
Retail Price ??? What the Heck is Retail Price
141
Pricing Terms Formulas in Percentages
Retail Price 100 ALWAYS!!!
142
Pricing Terms Formulas in Percentages
Retail Price Cost Markup
143
Pricing Terms Formulas in Percentages
Retail Price C M RP C M
144
Pricing Terms Formulas in Percentages
Retail Price C M RP C
M 100 C M
Because RP is Always 100
145
Pricing Terms Formulas in Percentages(Example)
RP C M 100 60 M
Because RP is Always 100
Representing the Cost of Goods
146
Pricing Terms Formulas in Percentages(Example)
100 60 M What Must M Be?
147
Pricing Terms Formulas in Percentages(Example)
100 60 M What Must M Be? M 40
148
Pricing Terms Formulas (Examples)
RP C M RP C M ____
45.00 30.00 100 30 ____ ____
22.00 68.00 100 80 ____ 75.00
____ 10.00 100 ___ 75 10.00
____ 4.00 100 ___ 50
149
Pricing Terms Formulas (Examples)
RP C M RP C M 75.00
45.00 30.00 100 30 70 90.00
22.00 68.00 100 80
20 75.00 65.00 10.00 100 25
75 10.00 6.00 4.00 100 50
50
150
Pricing Terms Formulas
But What if you Have Apples Oranges??? Dollars
Percentages
151
Pricing Terms Formulas
Dollars Percentages RP 25.00 RP
100 C ? C ? M
? M 40
152
WHAT ARE PERCENTAGES?Fractions!!!
  • What is 1/2 of 100?
  • What is 1/4 of 100?
  • What is 3/4 of 100

153
WHAT ARE PERCENTAGES?Fractions!!!
  • What is 1/2 of 100? 50
  • What is 1/4 of 100? 25
  • What is 3/4 of 100 75

154
How Do You Calculate PERCENTAGES?Multiply!!
  • What is 50 of 10.00? 5.00
  • What is 25 of 10.00? 2.50
  • What is 75 of 10.00? 7.50

155
Pricing Terms Formulas
Dollars Percentages RP 25.00 RP
100 C ? C ? M
? M 40
156
How Much is Markup ???
  • M M X RP

157
How Much is Markup ???
  • M 40 X 25.00

158
Pricing Terms Formulas
Dollars Percentages RP 25.00 RP
100 C ? C ? M
10.00 M 40
159
Pricing Terms Formulas
Dollars Percentages RP 25.00 RP
100 C 15.00 C ? M
10.00 M 40
160
Pricing Terms Formulas
Dollars Percentages RP 25.00 RP
100 C 15.00 C 60 M
10.00 M 40
161
OBJECTIVE
  • Be Able to Identify the Factors That Determine
    Retail Price

162
PRODUCT PRICING FACTORS
  • Supply Demand
  • Consumer Perception of Value
  • of Channel Members


163
PRODUCT PRICING FACTORS
  • Competition
  • Costs Expenses


164
PRODUCT PRICING FACTORS
  • Government Regulation
  • Price Fixing
  • Price Discrimination
  • Minimum Price Laws
  • Unit Pricing
  • Price Advertising


165
OBJECTIVE
  • Be Able to Describe the Goals of Pricing for a
    Business

166
The Goals of Pricing
  • Get a Share of the Market
  • Beat/Meet the Competition
  • Get a Return on Your Investment

167
OBJECTIVE
  • Be Able to Describe How You Can Achieve Your
    Goals
  • PRICING STRATEGIES

168
PRICING STRATEGIES
  • Cost Plus Method
  • Add all of your costs, expenses, (FIXED
    VARIABLE) desired net profit
  • Estimate Your Sales
  • Divide

169
PRICING STRATEGIES
  • Cost Plus Method (Example)
  • Costs, expenses, desired net profit 100,000
  • You estimate your sales to be one item this year
  • Determine your Retail Price by dividing 100,000
    by 1

170
PRICING STRATEGIES
  • Cost Plus Method
  • Costs, expenses, desired net profit 100,000
  • You estimate your sales to be 24,025 items this
    year
  • Determine your Retail Price by dividing 100,000
    by 24,025 items

171
RECOMMENDED RETAIL PRICE!!!
4.16
172
RECOMMENDED RETAIL PRICE!!!
4.16
  • At 4.16 per item sold, assuming every item
    sells, you will cover your costs, expenses,
    desired net profit

173
PRICING STRATEGIES
  • Demand Oriented
  • Determine what the customers will pay charge
    that amount

174
PRICING STRATEGIES
  • Competition Oriented
  • Determine what the competition is charging and
    that is your price!
  • (Make sure you control your costs expenses
    though)

175
Other Strategies
Odd Cent Pricing Prestige Pricing Price
Lining Promotional Pricing
176
PROMOTION
177
Objective
  • Be able to define the term promotion and provide
    examples of each of its six tools

178
PROMOTION
  • Any activity designed to let the target market
    know more about your product including why they
    should buy

179
PROMOTION
  • Advertising
  • Sales Promotion
  • Visual Merchandising
  • Display Building
  • Public Relations
  • Publicity
  • Personal Selling

180
Physical Distribution
181
OBJECTIVE
  • Be Able to Identify Each Member of the Primary
    Channel of Distribution
  • Describe Their Roles
  • (DONE!!!)

182
The Primary Channel of Distribution
Producer
Wholesaler
Retailer
Consumer
183
Physical Distribution
  • Objective
  • Be able to define Physical Distribution and
    identify the advantages disadvantages of the
    various transport methods available

184
Physical Distribution
  • Boat
  • Truck
  • Plane
  • Pipeline
  • Train
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