Room Division

1
Room Division
2
??????????? (Room Division)

• ?????????? 5 ???? ???
• ?????????????????? (Front Office)
• ?????????????????????? (Uniformed Service)
• ???????????????? (Reservations)
• ???????????? (Telephone)
• ??????????????? (Housekeeping)

3
Front Office Department

• ??????????? 3 ?????????? F/O ???
• ?????????? ??????????????????????????????
  ????????????????????????
• ????????????????????? ??????????????????
  ?????????????????????
• ???????????????????? ???? ??????????????? fax
  ???????????????????????? ?????????????????????????
  ????????? ????? ??????????????????????????????????
  ??? ????????????

4
???????????????? (Uniformed Service)

• Bell Attendant
• Door Attendant
• Valet Parking Attendant
• Transportation personnel
• Concierge

5
???????????????? (Reservations)

• ???????????????????????????
• In person
• Letter
• Telephone
• Fax
• The Internet

6
????????????????????????

• Guaranteed Reservations
• Credit Card
• Advance Deposit
• Travel Agent
• Corporate
• In-house Voucher

7
????????????????????????

• Non-Guaranteed Reservation
• Confirmed Reservation
• Hotel-Specific Reservations

8
Assignment II

• ??????????????????????????????????????????????????
  ????????
• ???????????????????????????????????????
• ??????????????? (General Manager)
• ???????????????????? (Room Division Manager)
• ???????????????????????? (Front Office Manager)
• ?????????????????????????????????? (Food
  Beverage Director)
• ?????????????????? (Executive Chef)

9

• 6. ??????????????????? (Executive Housekeeper)
• 7. ????????????????? (Engineer)
• 8. ?????????????????????? (Director of Marketing)
• 9. ??????????????????????????????
  (Controller/Comptroller)
• 10. ????????????????????????????? (Director 0f
  Human Resources)

10
Assignment III

• ??????????????????
• ?????????????????????????? (Room Rate)
• ???????????????????????????? (Room Status
  Terminology)