NC Division of Employment

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JobLink MIS

• North Carolina

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Philosophy

• North Carolina know three things about our
  JobLink customers
• Who are they?
• Why are they coming to the JobLink Centers?
• What happens to them?

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Who Are Our Customers?

• In order to obtain a swipe card, individuals
  entering the JobLink center must meet with a
  staff person.
• JobLink staff gathers personal and demographic
  information from the customer and enters the
  information into the database
• The JobLink MIS is linked to the NC ESC data
  base. If an individual has registered with ESC,
  their information will populate the JLMIS
  information screen
• The customer is issued a card with a unique
  identifier

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Who Are Our Customers?

• The swipe cards contain no information
• All identifying information is housed in the
  server at the ESC state office
• If a customer loses (or forgets to bring in)
  their card, a new card can be issued, and all
  customer information is then linked to both card
  numbers

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Swipe Card
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Why Are They Here?

• When the customer enters the center, they swipe
  their card at the Automated Office Check-In
  station
• Each station has a touch pad screen connected to
  a card reader and a computer
• There are three levels of service in the centers
• Self Service
• Staff Assisted Services
• Unemployment Insurance Claims Services

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Why Are They Here?
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Services Provided by Staff

• Career Counseling
• Help with a Job Search
• Information on the Labor Market
• Determine Your Job Skills
• Training Class or Workshop
• Information on Training Education
• Other Services
• Veterans Case Management

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Services Provided by Staff

• If the customer requests staff supported
  services, they then select a time block for each
  staff supported service selected
• If the appointed time in soon, the customer takes
  a seat in the waiting area until the appointed
  time
• Customers can also make appointments in advance
  and leave the center until it is time for their
  meeting
• Upon their return, they swipe their card and
  check in via the touch screen to let staff know
  they have arrived

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Self Services

• Use A Computer in Career Resource Room
• Search Jobs
• Prepare Resume
• Email
• Etc.
• Use the Phone or Fax Machine

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Self Services

• Customers indicate which self service they plan
  to complete during their visit
• Search the Internet
• Submit Job Applications/Resumes
• Prepare Resume
• Search for Available Jobs
• Use email
• Search for Career Information
• Search for Job Market Information
• Use the Phone or Fax machine

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Unemployment Insurance Claims Services

• File a New Unemployment Insurance Claim
• Problem with an Unemployment Insurance Claim

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What Was Provided?

• The JLMIS data base will only provide information
  related to the JobLink activities.
• If a JobLink customer is also served by other
  program (WIA, VR, etc.) information related to
  those program services must be obtained from the
  programs individual data bases.

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What Was Provided?

• There are 3 security levels for the JLMIS
• JobLink Center Access
• For staff at an individual JobLink Center to see
  the activities of that center only
• Workforce Board Access
• For Local Area staff to see the activities of all
  JobLink Centers in the Local Area, individually
  and collectively
• State Level Access
• For state staff to see all data on all centers
• Can be reviewed by JobLink center, Local Area, or
  statewide

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What Was Provided?

• There are currently 7 reports that can be run for
  each JobLink Center
• Customers Served
• Outcomes/Services/Reasons
• Core Services
• Agency Referrals
• Customer Characteristics
• Services by Staff
• Services by Zip Code

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General Information

• The system is internet based and real time
• The pilot started with 8 JobLink centers
  scattered across the state
• By then of March 2006, we should have the
  technology in all chartered JobLink centers
• Plans are in place to have all screens available
  in Spanish. Translations have been completed and
  programming is in progress. The initial screen
  will then read like so many of our ATMs, allowing
  customers to select a preferred language

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CONTACT INFORMATION

• Mr. Danny Giddens
• Senior Policy Associate
• NC Commission on Workforce Development
• 301 North Wilmington Street
• 4327 Mail Service Center
• Raleigh, NC 27699-4327
• dgiddens_at_nccommerce.com
• Phone [phone]
• Fax [phone]