Call Center Services

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FAITH CALL CENTER

• - Yes We Can

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ADVANTAGE OF OUTSOURCING TO INDIA
Language - The largest English-speaking
population after the United States of
America Manpower - A vast
workforce of educated, English speaking,
tech-savvy Cost - Effective
manpower. Tech support - India graduates about
100,00 engineers each year, they can be used
for troubleshooting/tech support. Govt
Policy - The Government of India has
recognized the potential of IT-enabled
services has taken positive steps by
providing numerous incentives. IT
ITES is one of the Government of India's top
five priorities.
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OVERVIEW
Faith Call Center is an ITES company is
headquartered in the Silicon Valley of India,
Bangalore, famous the world over for the
technical know how vast population of qualified
workforce. The company is managed by a team with
a combined exposure of 35 plus years to all
aspects of the functioning of ITES IT
units.  Faith Call Center is an ITES company
which fully understands and comprehensively
addresses the outsourcing needs of businesses in
areas like Call Center, Data Services, Software
services, Creative services, Pre Press Services,
Health care Services. Faith Call Center is one
stop solution ensuring top-notch service to the
outsourcing offshore companies.
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Global Presence
We have partnered globally to ensure 24/7 support
even multilingual if required with companies who
also serve fortune 500 organizations.
Apart from Indian Offices our execution
delivery partner centres are also located in
North America, Europe, South America Africa
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Services Provided

• CALL CENTER SERVICES
• DATA SERVICES
• SOFTWARE SERVICES
• HEALTH CARE SERVICES
• PRE PRESS SERVICES
• CREATIVE SERVICES

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Call Center Services Provided

• INBOUND CALL CENTER SERVICES
• OUTBOUND CALL CENTER SERVICES
• EMAIL SUPPORT SERVICES
• CHAT SUPPORT SERVICES
• DATA VALIDATION
• DISASTER RECOVERY SUPPORT
• MULTI LINGUAL SUPPORT
• TECHNICAL SUPPORT
• TELEMARKETING SERVICES
• VIRTUAL ASSISTANT SERVICES

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Data Services Provided

• DATA ENTRY
• DOCUMENT CONVERSION
• IMAGE MANIPULATION
• DATABASE UPDATION
• DATA PROCESSING
• OCR
• ONLINE CATALOGS
• SCANNING SERVICES

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Software Services Provided

• SOFTWARE DEVELOPMENT
• SOFTWARE TESTING
• REMOTE MAINTENANCE SERVICES
• PRODUCT DEVELOPMENT
• DESIGN SERVICES
• MOBILE APPLICATION DEVELOPMENT

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Health Care Services Provided

• Medical Transcription
• End to End Billing
• Claims Processing
• Receivables Management
• EMR
• Teleradiology

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Creative Services Provided

• Graphic Design
• Multimedia SOLUTIONS
• 3D Design ANIMATION
• MAYA GRAPHICS
• EVENT MANAGEMENT GRAPHICS

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Pre Press Services Provided

• E Book Services
• TYPESETTING
• XML CONVERSION
• PDF CONVERSION
• PAGINATION
• Math TYPE
• DIGITAL PUBLISHING

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PROCESS STRUCTURE
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RECRUITMENT PROCESS
CV SCREENING
Recruitment process
JOB OFFER
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TRAINING PROCESS
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QUALITY PROCESS FLOW
Business Rules - Set Conditions that determine
when a customer interaction
becomes a contact
Contacts - Monitor, record playback
(multimedia
content -Call Center)of customer interactions
Evaluation - Develop and generate evaluation
forms for professional development
Feedback To improve performance consistency
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INFRASTRUCTURE TECHNOLOGY

• Spam filter for Internet access mail server
• Biometric control
• Firewall enabled
• Completely backed up with UPS Generators
• Multiple ISP as backup options
• Web filtering application
• Restricted Internet Access based on Domain
  Authentication
• Logging of Internet Access at all user level
• No Mail Internet access at Agents desktops
• External storage media and printing facility
  disabled at agent stations
• Profile based Desktop access which allows access
  to only required minimum applications. No data
  storage access at local machines.
• Centralized server based storage.
• File system access policy based on user
  authentication
• Business continuity Process in place with
  multiple locations

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WHY FAITH CALL CENTER ?

• Our Customer Centric approach to all enquiries
• Domain Specialists providing support through
  multiple languages
• One Stop Shop for all your diversified off
  shoring requirements.
• Value For Investment
• Excellent communication skills creating
  opportunity for easier mutual interaction
• Proven systems Management to ensure Round the
  clock support
• Well defined Robust Processes

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We Appreciate your Time Patience!
THANK YOU
Please contact us at
sales_at_faithcallcenter.com www.faithcallcenter.com