Call Center Software and the Industries using Call Center Software

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www.360quadrants.com

• Call Center Software and the Industries using
  Call Center Software

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A call center is a centralized office used for
receiving or communicating a large number of
information enquiries by telephone. An inbound
call center can operate incoming product or
service support or enquiries from consumers.
Outbound call centers are operated for
telemarketing, market research, debt collection,
emergency notifications, etc. The call center
software handles individual communications, such
as letters, faxes, live support software, social
media, instant message, and e-mail. It is a
central point from which all customer contacts
are managed. It is a part of a companys customer
relationship management infrastructure.Top
Vendors of Call Center Software includes 1 Zoho
Desk  Zoho Desk is the best solution for IT
support teams to effectively manage customer
communication over phone, email, live chat, SMS
text, social media and other channels. It is a
help desk solution suitable for both small and
midsize businesses.2 CloudTalk  ClouldTalk is
an innovative call center software that provides
a telephonic interface to small and medium size
companies. The software provides an advanced
quality of communication with a variety of unique
tools to their wide base of clients.
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• 3 Agile CRM  Agile CRM is a cloud CRM software
  which is used for integrating marketing,
  services, sales, social media, and other
  essential avenues. Agile CRM is a single-stop hub
  for customer reports, marketing, and analytics to
  help to improve the companys overall
  performance.
• 4 Zendesk  Zendesk is an all-round call-center
  software solution for businesses of every size.
  Zendesks help desk allows automatic ticket
  creation to help the customers across every
  channel. Zendesks call center tool helps the
  companies to lower its costs, raise productivity,
  and increase customer satisfaction.
• 5 JustCall  JustCall is a cloud-based calling
  software that helps companies to manage calls via
  web service or mobile app. JustCall phone system
  is useful for sales and support teams to make,
  receive, log or record calls directly from
  desktop or phone.
• 6 CallHippo  CallHippo is a famous call center
  management software that provides attractive
  features and applications in affordable and
  reasonable pricing models. Its key features
  include better customer management, AI-generated
  statistics, employee progress tracking, etc.
• 7 Servetel  Servetel is a cloud telephony
  solution that provides business communication
  services such as toll-free number, virtual phone
  number, number masking, voice broadcasting, IVR
  system, OTP verification and many other services
  to simplify and organize their complete
  communications.
• Other vendors of Call Center Software
  are CloudCall, GoAutoDial, LANtelligence, Zailab, 
  OXON Tech, i2x, Xarios, i800, Agaralabs, Imagicle,
  Kunnect, Diabolocom, Voxtron, Codelogic, CALLDESK
  , Loway, PlayVox, AMC Technology, Talkie,
  Conecteo, Dialer360 and Connex One.

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• Industries Using Call Center Software
• Business Process Outsourcing (BPO) industry has
  been using contact center software in order to
  focus both on companys internal processes and on
  customer communication. The call center agents
  frequently need to manage the inbound as well as
  outbound calls. With call center software, they
  can sell the services and offer customer support
  at an extended level to their clients.
• The healthcare industry also uses call center
  technology to provide premier customer services
  and personalized care to their patients. The
  software provides multiple communication channels
  to their healthcare professionals for all the
  inquiries including insurance claims, outbound as
  well as inbound calls, appointment notifications,
  billing details, application information, etc.
• Banking and financial services offers great
  customer support through advanced call center
  software for all its banking transactions. The
  bank uses the call center software for online
  transaction of amount transfer, management and
  maintenance of loan offerings, policy inquiries
  for various taxes, government rules and updates,
  etc.

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• About 360Quadrants
• 360Quadrants is the largest marketplace looking
  to disrupt US 3.7 trillion of technology spend
  and
• is the only rating platform for vendors in the
  technology space. The platform provides users
  access
• to unbiased information that helps them make
  qualified business decisions. 360Quadrants
  enables
• vendors to influence the business decisions of
  potential clients. Vendors get to win ideal new
• customers, customize their quadrants, decide key
  parameters, and position themselves strategically
• in a niche space, to be consumed by giants and
  start-ups alike. Experts get to grow their brand
  and
• increase their thought leadership. The platform
  targets the building of a social network that
  links
• industry experts with companies worldwide. The
  platform has around 400 total buyers across
• various markets.
• 360Quadrants will also be launching quadrants in
  fields like SEO Software, Payroll Software, and
  Marketplace Software.

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• Contact
• Mr. Agney Sugla
• agney_at_marketsandmarkets.com
• 630 Dundee Road, Suite 430
• Northbrook, IL 60062