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The satellite icon in the system tray tells you whether EMnet is on and functioning properly ... It is receiving regular satellite heartbeats from the server. ... – PowerPoint PPT presentation

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Title: The satellite icon in the system tray tells you whethe


1
EMnet General Operation The EMnet Icon
2
EMnet, 24/7
EMnet allows critical information to be
transmitted almost instantly. 
But if your computer is turned off or left
unmonitored, you may not find out about a
time-sensitive message until it is too late!
3
EMnet, 24/7
Its crucial that EMnet
a) is left on, with EMnet runningso that you
wont miss critical messages
b) is not set to go into sleep or hibernate
modeso that connection with the server will not
be interrupted
c) is in a place where it can be seen and
heardso that youll know - when a message
arrives - that the system is running correctly
d) has working speakersso that youll hear when
alerts arrive through EMnet
4
How to know that EMnet is running correctly
The satellite icon in the system tray tells you
whether EMnet is on and functioning properly
5
How to know that EMnet is running correctly
The satellite icon should be blinking.
A blinking satellite icon means that the EMnet
program is active and running.
6
How to know that EMnet is running correctly
The satellite icon should be blinking.
A solid (non-blinking) icon may mean that the
computer is very busy.  If it does not blink for
several minutes, that may indicate that all or
part of the Windows operating system has become
unstable, or that the EMnet software has
encountered a condition which it cannot resolve.
In either case, Microsoft recommends rebooting
the computer as the solution.
7
How to know that EMnet is running correctly
The satellite icon responds to heartbeats to
determine its current connection status.
The EMnet server periodically sends a heartbeat
to your EMnet station. Satellite heartbeats are
sent once per minute, and email heartbeats are
sent once every five minutes. Your EMnet
station expects to receive these heartbeats if
it does not receive a heartbeat in a timely
manner, it will report that it has lost
connection.
8
How to know that EMnet is running correctly
The satellite icon will usually be green. Green
indicates full connectivity.
For satellite-based accounts, a green dish
indicates that the EMnet computer has full
connectivity with both the satellite and the
internet. It is receiving regular satellite
heartbeats from the server.
For internet-based accounts, a green dish
indicates that the EMnet computer has full
connectivity with the internet. It is receiving
regular heartbeats from the server via email.
9
How to know that EMnet is running correctly
The satellite icon may occasionally turn yellow.
Yellow indicates partial connectivity.
If the icon turns yellow, your EMnet station may
not be receiving heartbeats from the server, or
it may have lost either POP3 (incoming) or SMTP
(outgoing) connectivity.
10
How to know that EMnet is running correctly
The satellite icon may occasionally turn yellow.
Yellow indicates partial connectivity.
A bad storm in your area that causes your
satellite dish to lose connection with the
satellite may temporarily cause the icon to turn
yellow. Your account will automatically switch to
an internet-only account as a backup, and will
continue to send and receive messages normally.
When the weather clears and the dish is able to
see the satellite again, your icon will turn
green to indicate full connectivity has been
restored.
11
How to know that EMnet is running correctly
The satellite icon may occasionally turn yellow.
Yellow indicates partial connectivity.
If there is no weather incident to explain why
you are not receiving heartbeats, or if the dish
remains yellow for a period longer than a few
minutes, there may be another problem. Contact
Comlabs Tech Support if you need assistance
troubleshooting.
12
How to know that EMnet is running correctly
If the EMnet computer loses connection with the
server completely, the icon will turn red.
If the satellite icon is red, that means the
EMnet system is experiencing serious
communication problems! A red dish indicates
that the system has lost its SMTP/POP3 connection
with the EMnet server, and is not receiving
heartbeats. Since most EMnet clients use
receive-only satellite dishes, a station without
SMTP/POP3 connection cannot send or acknowledge
messages.
13
Help with EMnet
In the event that your satellite icon turns
yellow or red and you would like troubleshooting
assistance, please contact Comlabs Tech
Support! Email support_at_comlabs.com
Phone 321.409.9898
14
You have completed the EMnet Icon Tutorial
Thank you for your time!If you have further
questions, please contact Comlabs Tech
Support support_at_comlabs.com 321.409.9898
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