Communicating in a Virtual Organization: The Communication Process

1
Communicating in a Virtual Organization The
Communication Process

• A model of communication
• Challenges to effective communication
• Nonverbal communication
• Communicating across cultures

2
A Model of Communication
Effect
Experience
Noise
Secondary Feedback
Message Medium
D
R
E
S
Primary Feedback
Ethics
Context
3
Barriers to Effective Communication

• Physical noise
• Psychological noise
• Barriers in organizations

4
Nonverbal Communication

• Gestures and posture
• Facial expression
• Eye contact
• Physical appearance
• Paralanguage

• Artifacts
• Spatial arrangements
• Touch
• Silence

5
Communicating Across Cultures

• High and low context cultures
• Differences in expectations
• Tips for effective writing