SUCCESS THROUGH STAFF

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SUCCESS THROUGH STAFF

• GERI RIGG
• GENERAL MANAGER, HUMAN RESOURCES

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SUCCESS THROUGH STAFF

• The 3 Rs
• Recruit
• Retain
• Release

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SUCCESS THROUGH STAFF

• Recruit
• Right people
• Right skills
• Right place
• Right time

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SUCCESS THROUGH STAFF

• Retain
• Engagement
• Clear objectives
• Clear direction
• Clear feedback
• Clear expectations
• Clear values

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SUCCESS THROUGH STAFF

• Measuring employee engagement
• I have clear expectations about what is required
  of me in my job
• I have the equipment and information I need to do
  my job effectively
• In my job I have the opportunity to do what I
  excel at everyday

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SUCCESS THROUGH STAFF

• I regularly (in the last week) receive
  recognition and praise for work well done
• There are people at work who take a personal
  interest in me
• My opinions and ideas are listened to
• My manager encourages my development
• The purpose and goals of the company mean that I
  feel what I do is important and worthwhile
• What I do adds real value to the overall goals of
  the company

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SUCCESS THROUGH STAFF

• I work with colleagues who are committed to
  producing quality work
• I have people in the company who I consider to be
  good friends
• I have discussed my progress and development with
  my manager at least once in the last 6 months
• In the last 12 months, I have had the opportunity
  to participate in the various activities made
  available by the company to assist me in my
  development
• I work in a team that is cohesive and dynamic and
  works collaboratively with other teams in the
  company

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SUCCESS THROUGH STAFF

• Performance management
• Performance appraisal
• Formal
• Informal
• Remuneration
• Market competitive
• Fixed pay
• Variable pay

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SUCCESS THROUGH STAFF

• Training
• On the job
• Off the job
• Ongoing education
• Flexible work practices
• Job share
• Flexible hours
• Telework

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SUCCESS THROUGH STAFF

• What do people really want
• To feel in control
• To be respected
• To feel they are making a valuable contribution

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SUCCESS THROUGH STAFF

• Release
• The 3 reasons why people leave organisations
• Push
• Pull
• Personal

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SUCCESS THROUGH STAFF

• Redundancy
• Get advice
• Policy
• Voluntary
• Involuntary
• Retirement

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SUCCESS THROUGH STAFF

• Termination
• Get advice
• My advice
• Know your facts
• Never do it alone
• Give an opportunity to respond
• Observe procedural fairness
• Keep notes
• Dont get angry!