Digium The Asterisk Company

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DigiumThe Asterisk Company

• Digium
• -2009-

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Asterisk a Global Phenomenon

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Where Asterisk Fits
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Digiums Corporate Roles
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Industry Awards
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Digium Product Relationships
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Digium Enables Asterisk
c
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Switchvox SMB Appliances

• SMB AA60
• 1 to 30 users
• Up to 12 concurrent calls
• 5 concurrent recorded calls
• 5 concurrent conference users
• Desktop/Wallmount
• 1 Year Warranty
• Available 3 Year Extended Warranty
• Optional cold spare failover

• SMB AA300
• 1 to 150 users
• Up to 45 concurrent calls
• 10 concurrent recorded calls
• 15 concurrent conference users
• Wallmount/Rackmount
• 1 Year Warranty
• Available 3 Year Extended Warranty
• Optional cold spare failover

• SMB AA350
• Up to 75 concurrent calls
• 20 concurrent recorded calls
• 30 concurrent conference users
• Redundant Rackmount
• 1 Year Warranty
• Available 3 Year Extended Warranty
• RAID Controller with mirrored drives
• Redundant Power Supplies
• Optional cold spare failover

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What is an SMB?

• Small to Medium Business
• An SMB is classified as a business with 10-200
  employees

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What is the state of SMB telephony today?

• Studies show that less than 20 of the SMBs have
  purchased VoIP Systems
• 1/3 of SMBs are planning to purchase a new phone
  system in the next 12 months
• Most of the SMBs that have converted are
  multisite
• Whom did these SMBs buy their systems from?
• Over 65 purchased it from a VAR
• On a 21 average SMBs prefer premise based
  systems versus Hosted solutions

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SMB factors in deciding to change to a new phone
system?

• SMBs will consider changing to a VoIP system if
  it proves to be of economic benefit to their
  businesses
• 61 percent of respondents said economic factors
  were critical in their decision-making process
• 49 percent cited system management as critical
• 42 percent thought features were critical

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What Features do SMBs want?SMBs less than 50
employees

• Standard calling features such as caller ID and
  call transfer
• Advanced features such as line availability aka
  presence and call transfer to remote facilities
• Simultaneous desktop and mobile ringing
• Receiving voicemails as emails

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What Features do SMBs want?SMBs greater than 50
employees

• plus.
• Sophisticated communications needs requiring
• IVR interactive voice response
• Call monitoring
• Contact center applications

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Key Value Proposition

• More phone system for less money
• More how?
• Mobility, Unified Communications, Productivity
• Loaded with unique, innovative features
• Less how?
• Much less than comparable systems
• Built on open source and non-proprietary hardware
• Can dramatically lower monthly recurring charges

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Spotlight Mobility

• Mobile workforce ready! Calls can be routed to
• Soft phones
• Remote desks/offices
• Cell phones, home phones, any phone!
• Follow me rules can link together for endless
  options
• Central voicemail box sends notification to email
  
• Forward calls to multiple phones
• Participate in queues remotely from any phone

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Spotlight Mashups

• APIs for easy integration with other apps
• Switchboard maximizes workplace efficiency
• Google Maps, Salesforce.com SugarCRM panels
• Custom panels can be developed for any web app
• Can it do screen pops? Yes, but why botherpanels
  are the next generation of screen pops
• Easily accomplish what even the most expensive
  PBX cant
• Maximize revenue and gain more mindshare

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Solutions, More Specifics

• Meet Me Conferencing standard
• Queuing and Reports standard
• Multiple Levels of Security standard
• Find me, Follow me standard
• Easily add interfaces (E1, analog, BRI)
• Digium connects to any SIP phone No Vendor
  Lock-in!
• Provisioning tokens available for Polycom phones

Digium Confidential
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4.0 Highlights

• Web-Aware Unified Communications
• Fax, video, and chat integration
• Advanced, web-aware IVR tools
• Switchboard panel additions and enhancements,
  including peered presence
• Administrative tools to improve efficiency
• Call-queue enhancements
• Switchvox Notifier a Windows desktop client

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Switchvox

• Whats new in 4.0
• Release date 3/30

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What Do We Mean ByWeb-Aware?

• Web-aware means that your Switchvox PBX can be
  integrated with web applications.
• Custom Switchboard panels send caller data to web
  applications, and show you the results before you
  even pick up the phone.
• IVR tools let you pass data and sound files back
  and forth to web applications.
• Sound-file exchanges are new in 4.0!

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New Features in 4.0

• Fax, video, and chat integration (Unified
  Communications)
• Advanced, web-aware IVR Tools
• Presence across peered Switchvox servers
• Switchboard additions and enhancements
• Voicemail enhancements
• Call-queue enhancements
• Switchvox Notifier a Windows desktop client

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New Features in 4.0(continued)

• Switchvox Extend an XML-based API
• Bulk extension-management tool
• Phone Provisioning for SNOM phones
• Advanced debugging tools
• Scheduled Reports
• BRI

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Fax Integration

• Fax capabilities are new in 4.0, and include
• Send a fax created in any application print to
  the Switchvox PBX and send!
• Notifications for incoming faxes via email
• Incoming Call Routes for faxes
• One-stop mailbox for voicemail and faxes
• Disk-space quotas per mailbox and groups

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Video Integration

• Video calling capability is new in 4.0, available
  for supported video phones
• Supported codecs include H263 and H264
• Best advice for video calls use the same phone
  on both ends!

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Chat Integration

• Chat capability is new in 4.0, available in the
  new Chat Panel on the Switchboard
• You can also use your own XMPP chat client with
  your Switchvox PBX as your chat server
• See presence and status details across multiple
  Switchvox PBXs

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Advanced, Web-Aware IVR Tools

• 4.0 includes many new tools for building custom
  IVR menus
• Upload a sound to a URL, and play a sound from a
  URL
• Send a sound to a voicemail box
• Store a sound in the Sound Manager
• Merge sounds

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Advanced, Web-AwareIVR Tools (continued)

• 4.0 IVR tools continued
• Set and get global IVR variables that persist
  between calls
• Check user password
• Perform math on variables (, -, /, )
• Concatenate variables (put variables and text
  together into a new variable)

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Advanced, Web-AwareIVR Tools (continued)

• 4.0 IVR tools continued
• Get extension status (idle, ringing, unavailable,
  etc.)
• Get extension type (SIP, call queue, IVR menu,
  etc.)
• Get last extension talked to
• Cascade a call (ring an extension a certain
  number of times)

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Switchboard Additions

• The 4.0 Switchboard has new Panels
• Chat Panel encourage internal communication on
  your own private chat server
• Multiple Phonebook Panels organize your
  Phonebook entries into groups
• Company Directory Panel type-to-find lets you
  find someone quickly

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Switchboard Enhancements

• 4.0 improvements to existing Panels
• Presence is visible across Switchvox PBXs
• Store additional numbers in a Phonebook entry
  (mobile, home, etc.), with permissions
• New Presence settings (Available, Away,
  Extended-Away, Chatty, and Do Not Disturb)

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Switchboard Enhancements(continued)

• 4.0 improvements to existing Panels (continued)
• One-click barge or whisper from extended
  Phonebook entries (previously you could only
  click to record or monitor)
• Queues one-click to log in, out, or pause, and
  you can add comments

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Voicemail Enhancementsfor Administrators

• 4.0 offers control over voicemail and fax usage
• Voicemail/Fax mailbox quotas for users and
  groups define how much disk space can be used
• Administrative view of voicemail and fax usage
  (in megabytes)

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Voicemail Enhancementsfor Users

• 4.0 offers great voicemail customization
• Customize multiple voicemail greetings for when
  you are unavailable or busy
• Customize multiple email notifications (a short
  text message for your mobile phone, and a
  detailed message for your email)
• Integrated IMAP server for unified voicemail
  (listen from your email account and the light on
  your phone goes off!)

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Call-Queue Enhancements

• 4.0 improves on call-queue capabilities
• Queue members can log in, log out, and pause
  their status in specific queues, and add a
  comment about their status
• The Switchboard offers one-click status settings
  in each queue panel
• Logging in/out/pause are available as events for
  the URL Manager

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Switchvox Notifier

• 4.0 includes a new Windows desktop client
• A pop-up notification shows you incoming calls
  with a call history, and interacts with your
  Outlook contacts
• Integration with Outlook lets you easily handle
  your voicemail, and add callers to your contacts
• An integrated IMAP server turns Outlook into your
  Switchvox Mailbox

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Switchvox Extendan XML-based API

• 4.0 includes Switchvox Extend, a new XML-based
  API that lets you access
• Call logs
• Call reports
• Extension lists
• We will continue to enhance Switchvox Extend
  with more capabilities

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Bulk ExtensionManagement Tool

• 4.0 makes it easier for an administrator to
  manage extensions
• Create extensions from a CSV file
• Modify extensions from a CSV file
• Administrators can use a variety of applications
  to create a Comma Separated Values file

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Phone Provisioningfor SNOM Phones

• Customers with SNOM phones can use Phone
  Provisioning in 4.0!
• Polycom Phones continue to be supported

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BRI Support

• Supports the B410P
• Configured like any other card in Channel Admin
• Major step toward International Switchvox sales

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6-Digit Extensions

• 4.0 includes 6-digit extensions
• Extension length can now be set to 3, 4, 5, or 6
  digits

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Scheduled Reports

• 4.0 includes the ability to set up scheduled
  reports that specify
• Duration of time to run, and how often to run
• What time-frame and data to include
• The type of output to deliver (HTML, XML, or a
  chart)
• Reports are emailed to you

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Advanced Debugging

• SIP Debug
• PRI Debug
• Asterisk Console Viewer

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Extras

• 4.0 includes a few more extras
• Advanced reports on inbound DIDs
• Security enhancements to help you create a more
  secure PBX
• Conference rooms play a recorded name before
  entering room
• Support expiration notification
• HD Voice G722 Support

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Switchvox SMB or SOHO

• Switchvox SMB
• Ideal for
• Small to medium businesses seeking a full feature
  set and powerful functionality
• 1 to 400 users
• Up to 75 concurrent calls
• Includes 1 Year Hardware Warranty
• Silver, Gold, or Platinum Subscription Options
• Advanced Features
• Realtime Switchboard for every user

• Switchvox SOHO
• Ideal for
• Demanding small offices or home offices that need
  a professional phone system
• 1 to 20 users
• Up to 10 concurrent calls
• Includes 1 Year Hardware Warranty
• Silver Subscriptions Only
• Simple Conference Room, Queues, and IVR
• No recording, monitoring, or Switchboard

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Switchvox SMB Appliances

• SMB AA60
• Ideal for
• Small offices that don't have a computer rack and
  need the space-savings of a small platform
• 1 to 30 users
• Up to 12 concurrent calls
• 5 concurrent recorded calls
• 5 concurrent conference users
• Desktop/Wallmount
• 1 Year Warranty
• Available 3 Year Extended Warranty
• Optional cold spare failover

• SMB AA300
• Ideal for
• Medium-sized businesses with a computer rack or
  shelf space and want the power of a server-class
  PBX
• 1 to 150 users
• Up to 45 concurrent calls
• 10 concurrent recorded calls
• 15 concurrent conference users
• Wallmount/Rackmount
• 1 Year Warranty
• Available 3 Year Extended Warranty
• Optional cold spare failover

• SMB AA350
• Ideal for
• Medium to large business wanting
• high perrmance, highly redundant,
• full featured rackmount PBX
• 1 to 400 users
• Up to 75 concurrent calls
• 20 concurrent recorded calls
• 30 concurrent conference users
• Redundant Rackmount
• 1 Year Warranty
• Available 3 Year Extended Warranty
• RAID Controller with mirrored drivesundant Power
  Supplies
• Optional cold spare failover

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ESP Program

• Enhanced product warranty to 5 years and rollout
  of Bold Guarantee Exceptional Satisfaction
  Program
• No Risk for anyone!
• Digium takes the risk
• If we cannot make it work we can refund your
  customer directly
• You and your distributor retain your hard earned
  margin

Digium Confidential
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Thank You!