Kerry Americas

1
Kerry Americas

• Developing a Learning Infrastructure
• Tools Techniques

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Kerry Group

• A global food ingredient, bio-science, flavor
  technology and European food business
• Annual sales in excess of 5 billion USD
• Headquartered in Tralee, Ireland
• Products sold in 140 countries
• Over 150 manufacturing facilities in 19 countries
• Over 20,000 employees worldwide
• Unrivaled in the food industry for its geographic
  reach and customer base

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Kerry Group Worldwide locations
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Kerry Americas Locations
Kerry Savory/Seasonings-Brookfield, WI Kent,
WA Belo Horizonte, Brazil Sturtevant, WI Três
Corações, Brazil Sao Paulo, Brazil Brampton,
Ont., Canada Irapuato, Gto., Mexico Kerry
Savory/Coating Systems-Beloit, WI Calhoun,
GA Três Corações, Brazil Melrose Park,
IL Irapuato, Gto., Mexico Millstadt,
IL Evansville, IN Kerry Specialty
Ingredients-Beloit, WI Vesper, WI Irapuato,
Gto., Mexico Covington, OH São Paulo,
Brazil Beloit, WI Três Corações, Brazil Jackson,
WI Woodstock, Ont., Canada Owen, WI Belo
Horizonte, Brazil Kerry Sweet Ingredients-New
Century, KS Union City, CA Grand Rapids,
MI Gridley, IL Fremont, NE New Century,
KS Kerry Food Bevg Regional
Technologies Melrose Park, IL Nutriant Soy
Ingredients Mansfield, OH Bakery
Ingredients Little Chute, WI Delta,
Canada International Sales Office Kerry
Ingredients Americas Headquarters
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Topics

• Business Situation
• eLearning Pilot
• Building the Business Case
• Implementing the Solution and Managing the Change
• Next Steps
• Share the tools and techniques used to ensure
  success

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Business Situation

• New Corporate Learning Development Organization
• Distributed employee population
• Performance management process
• Need for a tool to deliver and manage learning
  solutions
• IT direction to buy vs. build and host externally
• Compliance training provider identified
• Unproven readiness for web-based training
  solutions

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Building the Kerry Learning Infrastructure
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Pilot Criteria

• Executive sponsorship
• Clearly defined purpose, scope, timeframe,
  measurements, stakeholders
• Cross-business participation
• Communication
• Rewards

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Project Initiation Document
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Project Initiation Document (cont.)
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Project Initiation Document (cont.)
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eLearning Pilot

• Assess
• Employee readiness for web-based training
• Health, Safety, and Human Resource content
• Learning Management System
• Kerry network
• Pilot logistics
• 600 employees
• Variety of functional areas and organizational
  levels
• Eight locations
• Eight weeks
• Post assessment

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eLearning Pilot Results

• 80 of audience completed two or more courses
• 93 agreed that content presented in clear and
  understandable manner
• 89 responded that the courses met or exceeded
  their expectations
• Majority appreciated the opportunity to complete
  the courses at their own pace, according to their
  schedule

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eLearning Pilot Results (cont.)

• Majority felt the training enhanced their
  knowledge of the subject
• Majority responded that the system was easy to
  use
• Network supported deliveries
• System did not support content from other sources
  well
• System was weak in admin support features for ILT

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eLearning Pilot Conclusions

• Employees ready
• Network ready
• Content evaluated supports Health, Safety and HR
  training needs
• LMS tested was not a fit

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Building the Business Case

• Defining the need
• Pilot results
• Performance Management development planning
  results
• Training delivery requirements
• Evaluating the options
• Requirements
• Cost

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Requirements Matrix
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Rollout Plan Defined

• Phase I
• US Administrative population
• Phase II
• US Production
• Phase III
• Mexico
• Phase IV
• Brazil and Canada

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Building the Team

• Defining stakeholders
• Securing primary team members
• One from each business unit
• Securing extended team members
• One each from Executives, IT, EHS/Quality,
  Support Center, Communications
• One HR representative from each business unit

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Project Management Approach

• LearnShare provides project schedule and
  technical implementation
• Within first 30 days deliver a vanilla product
• Within next 30 days deliver the configured
  product
• 30 days beyond deliver on customizations
• Implementation team to include implementation
  consultant
• Kerry handles
• LMS configuration decisions
• Course content selection
• Change management and communication

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Project Team Kickoff Meeting

• Review roles, expectations
• Determine meeting schedule
• Define meeting protocol
• Structure of meetings
• Ground rules
• Project repository
• Agenda/Minutes expectations

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Minutes/Agenda Template
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Minutes/Agenda Template (cont.)
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Change Management Plan

• Objectives
• The goals of the LMS initiative are to
• Enable the use of an efficient and cost effective
  system to manage the learning needs within Kerry
  Americas
• Ensure quick access to online, self-paced
  programs that are appropriate for the role
• Provide one system to place information on
  courses and programs
• Provide reporting for management needs and to
  assist with forecasting development needs
• Experience Kerrys commitment to provide career
  growth and personal development

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Change Management Plan (cont.)

• Key Messages
• Kerry is building an infrastructure to support
  learning and development solutions to offer
  employees more learning opportunities so they can
  excel in their current role while developing
  their skills and growing their career
• The LMS complements the PDP process
• The system will support the administration of
  instructor-led or facilitated programs as well as
  enable the creation of course content and
  launching of e-learning programs
• The system will also enable Kerry to offer
  customized programs to meet the development plans
  from the PDPs and to support development for
  those within the plants

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Communication Plan
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Communication Plan (cont.)
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Communication Plan (cont.)

• Bottom line Get excited for the LMS. Understand
  your role.

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Welcome to the Kerry LMS
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Metrics

• 1296 employees received Welcome message
• 560 logins in the first week

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Next Steps

• Apply lessons learned to remaining phases
• Reuse project structure
• Continue to build catalog with internally-develope
  d content
• Utilize additional LMS features such as
  announcements, resource grouping, curriculum
  management
• Look for opportunities to leverage LMS

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Kerry Americas

• Developing a Learning Infrastructure
• Tools Techniques

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Learning Infrastructure Diagram
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Change Management and Communication Plan
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Change Management and Communication Plan