About CTS

1
Performance Plan Writing Workshop Presented to
FMS SFC
Computer Technology Services, Inc.
2
Workshop Agenda

• Open 830 AM - 845 AM
• Performance-based Language and
  Metrics 845 AM - 945 AM
• Common Elements 945 AM - 1030 AM
• BREAK 1030 AM - 1045 AM
• Review Write
  Commented
  Performance Plans 1045 AM 1200 PM
• LUNCH 1200 PM 100 PM
• Hands-on Writing Performance Plan
  Elements and Standards
  100 PM 300 PM
• Finalize Performance Plans 300 PM 330 PM

3
Workshop Materials

• Webinar Handout Packet 1
• Job Aid Drafting Performance-based Performance
  Plans
• Webinar Handout Packet 2
• Global Performance Plan Elements and Standards
  Examples
• Performance Plan Guidance Review and Feedback
  FMS Hyattsville Performance Plan Development
• FMS Strategic Goals
• Commented Performance Plans
• Element Crosswalk

4
Performance-based Language and Metrics

• What is performance-based language?
• Action
• what you have to do
• how well you have to do it
• when you have to do it
• to what extent you have to do it
• What are performance standards?
• Metrics
• General measures
• Specific measures
• Distinguishing between grade and standard levels

5
Definition Performance Standard

• A management-approved expression of the
  performance
• threshold(s), requirement(s), or expectation(s)
• Must be met to be appraised at a particular level
  of performance
• A Fully Successful standard must be established
  for each critical element
• Other levels of performance are not required but
  are encouraged so that employees will know what
  they have to do to meet standards higher than
  Fully Successful
• FMS Aligned to strategic goals

6
General Measures Elements

• Objective, specific, measurable, realistic, and
  clearly stated in writing
• Determine the general measures that are critical
  for each element
• Quality how well the work is performed
• Quantity how much work is performed
• Timeliness how quickly, when or by what date
• Cost-effectiveness dollar savings to the
  government or budget

7
Specific Measures Standards

• How do you measure the quantity, quality,
  timeliness, and/or cost-effectiveness?
• Number, percent?
• Describedfactors?
• Observedfactors?
• Verifiedfactors?

8
Writing Across Standards and Grade Levels

• Number of appraisal levels
• Outstanding
• Excellent
• Fully successful
• Distinguish language and metrics between levels
  and grades
• Language and metrics
• Bumping up
• Bumping down

9
Common Elements

• How to identify common elements
• Review and application of existing common
  elements
• Using a crosswalk to organize common elements
• How to write common elements

10
Break
11
Review Write Commented Performance Plans

• Read and review performance plans
• 20 30 minutes
• Q A Performance plan comments and feedback
• Group activity
• Collaboratively writing performance plans with
  the Job AID

12
Lunch Break
13
Hands-on Writing Performance Plan Elements and
Standards

• Collaboratively writing the more difficult
  elements/standards
• CTS assists, guides, and facilitates
  managers/supervisors

14
Finalize Performance Plans

• Quality Assurance
• Final Drafts
• Next Steps