National Guard Bureau Departments of the Army and the Air Force Service Specific TrainingMilitary Co

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National Guard Bureau Departments of the Army
and the Air Force Service Specific
TrainingMilitary Complaints Process
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Your Task

• 1. Small Group Process (Study Reg. Brief Back)
• Time Watcher
• Scribe
• Briefer
• 2. Identify Steps in Military Complaint Process
• 3. As a workgroup create a timeline showing
  actions from start to finish
  

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Session Time Line

• 1. Ground Work 1, 2, 3 -- 30 Minutes
• Brief Back and Questions 15 minutes
• 2. Informal 1, 2, 3 -- 30 Minutes
• Brief Back and Questions 15 minutes
• 3. Formal 1, 2, 3, TAG 1, 2, Other Details
  -- 40 Mins
  
• Brief Back and Questions 20 minutes

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Ground Work 1The Policy(Traditional/M-day)

• 1. What regulation/instruction outlines the
  Military Complaint System in the National Guard?
  
• 2. Using 10 brief bullet statements, summarize
  the complaint processing policy found in section
  1-7
  

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Ground Work 2 (Traditional/M-day)

• 1. Who may file a complaint? (Pg 1
  Applicability 1-6)
  
• 2. What are the bases for filing a complaint?
  (NGB Form
  
• 333 and 1-6)
• 3. What is the time limit for complaint to be
  filed? (1-8)
  
• 4. Though a complaint may be verbal initially,
  what
  
• actions enter it in to the complaint system?
  (2-1a)
  
• 5. Though complaints often enter the system at
  different
  
• levels, at what level is it actually
  processed? (2-1a)
  

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Ground Work 3 (Traditional/M-day)

• 1. What are the responsibilities of EO personnel
  when receiving a complaint? (1-4i, 2-1)
  
• 2. What is the time limit for processing an
  informal complaint? (2-1)
  
• 3. Identify the 4 essential elements to an
  Allegation and Issues Statement. (NGB Form 333,
  block 13)
  
• 4. When discrimination is substantiated, what are
  the goals of the resolution efforts? (2-1 d)

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Session Time Line

• 1. Ground Work 1, 2, 3 -- 30 Minutes
• Brief Back and Questions 15 minutes
• 2. Informal 1, 2, 3 -- 30 Minutes
• Brief Back and Questions 15 minutes
• 3. Formal 1, 2, 3, TAG 1, 2, Other Details
  -- 40 Mins
  
• Brief Back and Questions 20 minutes

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Informal 1(Traditional/M-day)

• When an Informal Resolution is attempted and the
• Complainant is Satisfied...
• 1. Whether at the formal or informal level, what
  action is taken when the complainant is
  satisfied? (2-2 f 1, 3-7)
  
• 2. What other result could end the complaint?
  (2-11)
  
• 3. What action, if any, should the commander take
  even if the case is withdrawn or closed (2-1e
  2-3 6d,e)
  

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Informal 2(Traditional/M-day)

• When an Informal Resolution is attempted and the
  
  
• Complainant is Not Satisfied
• 1. When the complainant is not satisfied, what is
  the next step in the complaint process? (2-2b,
  c)
  
• 2. What is the time limit for commanders when
  processing formal complaints? (2-2c, 1-8)
  

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Informal 3(Traditional/M-day)

• When Informal efforts dont lead to
  resolution...
  
• 1. The Case number mentioned in 2-2c is no longer
  neededhowever, what other action is required?
  (2-2c)
  
• 2. What 3 possible decisions/actions follow a
  procedural review of a complaint? (2-2c 1, 2-3)
  
• 3. What are the 6 possible reasons for dismissal?
  (2-3)
  
• 4. What are the 4 essential steps in processing a
  formal case? (2-2c 1-4)
  

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Session Time Line

• 1. Ground Work 1, 2, 3 -- 30 Minutes
• Brief Back and Questions 15 minutes
• 2. Informal 1, 2, 3 -- 30 Minutes
• Brief Back and Questions 15 minutes
• 3. Formal 1, 2, 3, TAG 1, 2, Other Details
  -- 40 Mins
  
• Brief Back and Questions 20 minutes

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Formal 1(Traditional/M-day)

• When the formal complaint resolution is
• satisfactory to complainant
• 1. Who must sign form 333 before a case is
  closed? (2-11c)
  
• 2. What should be done with a complaint file once
  complainant is satisfied? (4-3a, b)

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Formal 2(Traditional/M-day)

• When formal efforts dont lead to resolution...
• 1. When resolution is not reached, what is the
  next step in the formal process? (2-2e, f 2-8)
  
• 2. Can the formal process be repeated? (1-8e,
  2-2f)
  
• 3. What are the time limits for successive
  comman-ders at the formal complaint level? (1-8e,
  2-2f)
  

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Formal 3(Traditional/M-day)

• When Formal efforts below the TAG
• dont lead to resolution...
• 1. Whats the next step in the process? (2-8)
• 2. What is MEO/HREO/SEEM responsibility at this
  level? (2-8)
  
• 3. What are the time limits for processing cases
  at the TAG level? (1-8f)
  

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TAG 1(Traditional/M-day)

• When TAG findings and decisions
• are satisfactory to complainant...
• 1. What action should be taken? (2-8n)
• 2. Cases should be processed and sent to NGB for
  review and final decision within what length of
  time? (1-8f)
  

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TAG 2(Traditional/M-day)

• When TAG findings and decisions
• NOT satisfactory to complainant...
• 1. What is the next step in the process? (2-8 l)
• 2. Can complainants take any other action? (2-8
  l)
  

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Other Details(Traditional/M-day)

• 1. What action is taken if a formal complaint is
  withdrawn or resolved to complainant satisfaction
  at any time? (2-2)
  
• 2. What action is taken if the complaint is
  brought against a officer O-7 selectee or above?
  (2-6)
  
• 3. When is ADR appropriate? (1-7g)
• 4. What essential information is in Chapter 3?
• 5. Chapter 4 gives directions about what area?