ONE GSA COMMITTEE Part of the IGC

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ONE GSA COMMITTEE (Part of the IGC)

• 3rd Report 11/08/04

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PURPOSE

• The One GSA committee was established to
• List, discuss, and investigate issues that may
  inhibit SAC/MSC Schedules programs from being as
  effective, efficient, and useable as they should
  be in the eyes of agency customers and industry
  partners
• Prioritize those issues, and
• Develop and make recommendations for the SAC/MSC
  leadership to consider and act upon as they see
  fit

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COMMITTEE MEMBERS

• Skip Derick Anteon Corporation
• 703-246-0930 sderick_at_anteon.com
• Ed Naro Northrup Grumman 703-620-8022 edward.
  naro_at_ngc.com
• Peter Lobin Solid Waste Solutions
  Corporation 847-328-5622 peterlobin_at_wasteaudit.
  com
• Michael Pavlides PBSJ 301-210-6800
  (433) MGPavlides_at_pbsj.com
• Tom Brady GSA FTS
• 703-306-6209 tom.brady_at_gsa.gov
• Jeff Manthos GSA FSS
• 703-305-6085 Jeffrey.manthos_at_gsa.gov
• Paul Pitera SAIC
• 703-575-7253 PAUL.PITERA_at_SAIC.com
• IT Council Representative

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APPROACH

• FIRST MEETING (4/26/04)
• Listed Issues (initial thoughts)
• Discussed/Brainstormed Issues
• Prepared preliminary discussion points on issues
• SECOND MEETING (7/7/04)
• Prioritized Issues
• Initiated Detailed Discussions
• THIRD MEETING (10/19/04)
• Discussed/agreed upon Focus within prioritized
  issues
• Added both FSS FTS informational content
• Continued detailed discussions
• FOLLOW-ON MEETINGS
• Continue Discussions of Issues in Detail
• Continue coordinating with IT Council Committee
• Prepare White Paper(s)

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REVIEW 7/7/04 COMMITTEE MEETING

• Actions
• Pared Down Issue List and Established
  Priorities
• Two issues were combined and two issues out of
  five original issues will be the focus of the
  committee
• Conflicting Communication/Conflicting Information
  Behavior Across GSA FSS/FTS/PBS
• Inconsistent Across-the-Board Training
  Marketing information
• Remaining five issues temporarily tabled
• Ideas Discussed
• Engage GSA Associates, Industry Partners, Clients
  (Customers)
• Pass the word Cannot be done in vacuum No
  surprises
• Convey
• Definitions in clear and concise language
• Differences between FSS/FTS/PBS
• Offerings of FSS/FTS/PBS
• Timing
• The GSA Get It Right Plan
• One GSA Opportunity/Money Lost
• Training is integral to effective communications
• GSA needs to educate clients and promote the
  benefits of GSA

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10/19/04 Committee Meeting

• Actions
• Determined a preliminary outline for the white
  paper
• Clear definition of issues
• Acknowledgement of efforts currently on-going
• Improvement steps and suggestions
• Provided committee focus for Communication
  Training
• Communication Triumvirate

FSS/FTS/PBS
GSA Information Desk
Vendor Relations
Client Relations
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10/19/04 Committee Meeting (Cont.)

• Actions (Cont.)
• GSA Centralized Information Desk
• a. Possibly using one of the following as
  platform/vehicle/configuration1. Acquisition
  Center of Excellence2. Hot line3. Other
  centralized office4. Coordinated regional office
•   The Centralized Information Desk should be
  staffed with problem solvers not information
  providers.
• b. One GSA Message         1.  One Source for
  information/answers         2.  One Voice
  coordinated and agreed upon         3.
   Continuity of message         4.  Consistent
  message
• c.  Centralized Information Desk Potential
  Impact         1. Central repository of
  information         2. Faster issue
  identifier         3. Best Practices
  developer         4. Greater organizational
  awareness         5. Greater operational
  efficiencies for FSS/FTS/PBS         6. Better
  Customer Service for Clients Vendors         7.
  Better information from one location to develop
  GSA Policy

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10/19/04 Committee Meeting (Cont.)

• Discussion
• FTS (Tom Brady) and FSS (Jeff Manthos) provided
  committee with big picture what is currently
  happening that impacts One GSA
  communication/training and what is being
  discussed/planned that will influence One GSA
  communication/training
• Examples Within FSS Region 2, a Regional
  Acquisition Advisory Panel is being established.
  This establishment has some relevance to a
  central source of information discussion.
• Within FTS, a committee has been formed to
  look at What Business FTS wants to be involved
  with and then to establish clear and definitive
  ways of transmitting this information to the
  clients and vendor partners.
• A reoccurring theme appeared Consistency of
  the message between FSS, FTS, PBS and between
  GSA components with the client vendor
  communities

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SUMMARY

• Completed
• Reviewed 2 remaining issues and provided Focus
  within the issues
• Listened to concerns/plans within both FSS FTS
• Incorporated FSS/FTS concerns/plans into
  discussions
• Left to Do
• Continue brainstorming of Issues
• Continue to capture feedback from Service
  Acquisition Council at large
• Continue to capture ideas from IT Council working
  in the same areas
• (Paul Pitera (SAIC) is now an active participant
  within One GSA Committee)
• Develop White Papers for the issues with most
  potential for positive impact on the One GSA
  concern (By 1/05)