Steven V. Restivo Director Corporate Affairs Northeast Region

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Transforming Perceptions 2008Public Relations
Society of America (PRSA) Rochester Chapter
Saving people money so they can live better
November 18, 2008

• Steven V. RestivoDirector Corporate Affairs --
  Northeast Region
• Wal-Mart Stores, Inc.

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A History of Unparalleled Business Success
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A History of Unparalleled Business Success

• First Walmart opened in 1962 in Rogers, Ark
• 1970 38 stores, 1,500 associates, 44.2 million
  in sales
• 1975 125 stores, 7,500 associates, 340.3
  million sales
• 1987 1,198 stores, 200,000 associates, 15.9
  billion in sales
• Today worlds largest retailer with 374 billion
  in sales
• More than 4,000 U.S. stores
• 1.4 million U.S. associates (employees)
• More than 130 million customers shop Walmart
  every week

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Wal-Marts Global Presence
Canada 305 Units
UK 352 Units
Japan 394 Units
U.S. 4,141 Units
Puerto Rico 54 Units
China 202 Units
Mexico 1,023 Units
C. America 457 Units
Units 4,141 U.S. 3,121 Intl 7,262
Worldwide
Brazil 313 Units
Argentina 21 Units
1.9 million associates
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Health Care

• More than 92.7 of associates have health
  coverage
• Walmart coverage costs as little as 8 per month
  in some locations
• Unlike many retailers, Wal-Mart associates --
  full and part-time -- can become eligible health
  benefits
• Game-changers
• 4 Prescriptions
• In-Store Clinics
• Health IT and EMRs

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Economic Opportunity

• National average hourly wage is 10.86
• Higher in urban markets like Boston (12.57) and
  New York (11.48)
• Nearly twice the average minimum wage
• Performance-based bonus
• Can add 10 or more to compensation
• The opportunity to make a job into a career
• More than 75 percent of our store management
  team joined as hourly associates
• Save families 2,500/yearwhether they shop with
  us or not

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Wal-Mart expands worker health benefits Tue Sep
30, 2008 1156am EDT ATLANTA (Reuters) - Retail
leader Wal-Mart Stores Inc said on Tuesday that
it was expanding health benefits for workers,
including offering a 2009 program that provides
pre-pregnancy and child development
services. The company said a "Life With Baby"
program in next year's benefits package would
provide workers counseling with registered
nurses through all phases of maternity.
Wal-Mart state's top private employer The Times
West Virginian September 21, 2008 As it has
been since 1998, Wal-Mart Stores Inc. is the
state's largest private employer, according to a
new study by the research office of WorkForce
West Virginia. Wal-Mart has opened new stores in
Kingwood, Hurricane and Martinsburg in the past
year.
Wal-Mart doles out bonuses to hourly
staff Retailer says payouts total more that a
half-billion dollars Associated Press, Thurs.,
March. 22, 2007 BENTONVILLE, Ark. - Wal-Mart
made its annual bonus for store employees public
for the first time in two decades Thursday,
saying that about 80 percent of hourly workers in
its stores would split more than a half-billion
dollars. Wal-Mart Stores Inc. is the target of
union-backed critics who decry its pay and
benefits. The Bentonville, Ark.-based retailer
said it was making the bonuses public as a new
way to honor its employees, not in response to
critics.
Associate Opportunity
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Community

• Support more than 100,000 local community
  organizations
• 300 million to charity associates donated an
  additional 115 million

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Sustainability

• 150 million CFLs
• Laundry Compaction Transition
• Reusable bags
• Locally Grown Push
• China Summit - October 2008

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Wal-Mart welcomes makers of products easy on
environment Arkansas Democrat-Gazette (Little
Rock) October 8, 2008 Inside the Lights of
America company's booth on the top floor of the
Bentonville Plaza office building Tuesday, dozens
of LED - light-emitting diode - lights for
various applications glowed from a mere 350 watts
of power.
Wal-Mart sees cost savings, less waste in going
green By Alan Murray 25 March 2008 - The Wall
Street Journal Europe   The world's largest
retailer, Wal-Mart Stores Inc., has put enormous
effort in recent years into curbing excess
packaging and offering environmentally friendly
products. These efforts, led by Chief Executive
and President H. Lee Scott Jr., have helped to
burnish Wal-Mart's image as a "green"
retailer.   What exactly is Wal-Mart doing? And
why? The Wall Street Journal's Alan Murray asked
Mr. Scott. Here are edited excerpts.
Wal-Mart goes on a plastic diet 9 million
plastic bags to be eliminated from waste
stream TreeHugger.com by Matthew McDermott,
Brooklyn, NY on 09.25.08 Another significant
environmental commitment coming out of the
Clinton Global Initiative annual meeting comes
from a seemingly unlikely paring The
Environmental Defense Fund and Wal-Mart.
Wal-Mart branches out into locally grown
produce By JON GAMBRELL, Associated Press
Writer Tuesday, July 1, 2008 The Associated
Press - September 25, 2008, 148PM ET
Stores to reduce energy use The Toronto
StarAugust 27, 2008 As of next year Wal-Mart
stores built in Canada will be greener, consuming
30 per cent less energy, the retail giant's
Canadian chief executive said yesterday. "We
call them Wal-Mart HE - a high-efficiency
prototype," David Cheesewright said in the text
of a speech to Ontario city officials.
Wal-Mart gets greener with laundry detergent 410
p.m. EDT Sept. 26, 2007 LOS ANGELES
(MarketWatch) -- Wal-Mart Stores Inc. plans to
stock its U.S. shelves with only concentrated
versions of liquid laundry detergent in an effort
to save water, plastic and cardboard-- a move
that could radically change the
Sustainability
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Measurement Are We Making a Difference?
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It All Starts With the Business

• Third quarter net sales of 97.6 billion
• Up 7.5 percent over last year
• Third quarter earnings per share 77 cents
• Up 10 percent compared to last year
• Earnings continue to grow faster than sales
• More people are shopping more often at Walmart
• Price leadership, motivated associates better
  customer experience

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Walmarts Favorability
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Progress on Reputation
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Media Coverage
Number of Articles
October 25, 2007 October 24, 2008
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Holiday 2008
The nation has two kinds of retailers these
days those bracing for a grim holiday season,
and Wal-Mart.New York Times, 11/06/08
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CEO Scott's green manifesto, and his company's
massive global reach, has won plaudits among
environmentalists for its ambition and
promise. BusinessWeek, 04/01/08
Wal-Mart now aspires to be like the
government, bursting through political logjams
and offering big-picture solutions to intractable
problems New York Times, 02/03/08
Wal-Marts image has begun to reverse
direction. The chain has won over many longtime
critics with a series of prominent reforms. New
York Times, 06/06/08
the appetite for criticism of Wal-Mart, which
seemed insatiable at first, has waned, especially
in the news media. New York Times, 06/05/08
So how did Scott take a lumbering retailer that
was tone-deaf on social issues and transform it
into one of the more progressive companies of
the day? Fortune, 06/07/08
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Walmart in New York
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Walmart in New York

• Customers
• Walmart saves the average NY household 1,243 per
  year
• NY customers saved 26.2 million through 4
  generic program
• Associates
• Close to 36,000 associates at 110 NY stores
• Average wage for full-time hourly NY associates
  is 11.46/hour
• Foundation
• In 2007, gave more than 7 million to NY
  charities
• Food Bank Association of New York State
• Woman Childrens Hospital of Buffalo

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Walmart in New York

• Last year, Walmart spent over 14 billion with
  11,700 suppliers in New York

• Top 20 Corporate Suppliers
• in New York
• Pepsico, Inc. (Purchase)
• Colgate-Palmolive (New York)
• LOreal USA, Inc. (New York)
• Eastman Kodak (Rochester)
• Revlon Holdings, Inc. (New York)
• Fujifilm U.S.A., Inc. (Valhalla)
• George Weston (Bay Shore)
• Garan, Incorporated (New York)
• Motts, Inc. (Port Chester)
• Cliffstar Corporation (Dunkirk)

Examples of Local Suppliers Heluva Good, LLC
(Sodus) U.S. Sugar Co., Inc. (Buffalo) Knothe
Apparel Group, Inc. (New York) American Pie, LLC
(Woodbury) Quizz Sportswear, Inc. (New
York) Wynit, Inc. (North Syracuse) Formaggio
Italian Cheese Specialties Co. (Hurleyville) Freez
er Queen Foods, Inc. (Buffalo) Alexia Foods, Inc.
(Long Island City) Costanzos Bakery, Inc.
(Cheektowaga) Oak Tree Farm Dairy, Inc. (East
Northport)
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In this Economic Crisis, Walmart is an Expert
and an Advocate for Customers

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Discussion