MIS Software for Human Service Quality Management and Research

1
MIS Software for Human Service Quality Management
and Research

• Terry Carrilio, Ph.D.
• Social Policy Institute
• San Diego State University School of Social Work
• www.sdsu-spi.org
• September,2001

2
Overview

• Uses of computerized systems
• Principles of development
• Example
• Barriers to use

3
Uses of computerized MIS

• Accountability
• Quality management
• Research evaluation

4
Who can use MIS data?

• Line workers
• Supervisors
• Administrators
• Funders policy makers

5
Prerequisites

• Leadership
• Organizational culture
• Organizational readiness
• Cognitive readiness to use data (individual)
• Technological capacity

6
(No Transcript)
7
What a MIS can dofor Organizations

• Accurate collection of process data (who, what,
  where, how much).
• Tracking of demographics and population
  characteristics
• Assessing model fidelity implementation
• Reports, which allow staff and supervisors to
  monitor and manage caseloads and productivity.
• Use data generated through the MIS for billing
  and reporting purposes.

8
Desirable Characteristics

• User friendly
• Collect data as events occur
• Data elements must be few, intuitively clear, and
  mutually exclusive
• Integrate case recording MIS data gathering
• Development of a system for processing
• Training support at all levels
• Refinement and evolution built in
• Articulate easily with other data base systems
  and statistical packages
• Emphasis on reports utility

9
On the Go Management SystemsCase study

• History
• NIMH study 1979
• Five site implementation 1981
• Agency implementation 1991
• San Diego County Contract
• HFSD
• Cal-SAHF
• ABC
• What it is
• Visual Fox Pro
• Multimodular
• Current Uses
• WINGS
• OCJP
• Current Challenges

10
On the Go-Case Study

• Core components
• Case information
• Staff information
• TTA
• Reports
• Custom components

11
Core Components of the MIS

• Case Information
• Client/subject name
• Address
• Specific Case information(customized to funding
  source)
• Services/activities
• Notes
• Class attendance
• Family information (relation, demographics, child
  abuse/domestic violence)

12
Core Components of the MIS

• Staff Information
• Position
• Ethnicity
• Education
• Language
• Licensure/training

13
Reports and Queries

• Demographics
• Caseloads
• Services provided
• Completion and readmission of assessment measures
• Staff hours
• Client/Case Listing

14
Specialized Components of the MIS

• Specialized Assessment Measures
• Custom reports

15
Barriers to using MIS

• Knowledge skills
• Attitudes beliefs
• Perceived utility
• Technology