Conversation by Design

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Conversation by Design

• Sponsored by ODLG
• March 18, 2008
• and presented by
• Thomas C. Matera, Principal
• HiComm Consulting
• 617 460 1324 tcm11_at_aol.com

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Conversation by Design a definition

• Conversation by Design is
• the ability to get actions
• and results from your interactions
• with others

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Conversation by Design The Seven
Conversations

• The Five Daily Conversations for
• Relationship
• Possibility
• Action
• Coaching
• Breakdown
• The Meta Conversations for
• Dialogue
• Learning

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Conversation by Design Toolbox

• 1. Intention
• 2. Enrollment
• 3. Conversation Context
• a. Present concerns of self and other(s)
• b. Present mood of self and other(s)
• c. Personal background of self and other(s)
• d. Co-history
• e. Present physical environment
• f. Well being of self and other(s)

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CbyD Toolbox (continued)

• 4. Trust
• a. Sincerity
• b. Competence
• c. Reliability
• Exercise evaluating trust in your
• business issue

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CbyD Toolbox (continued)
5. Spoken Language a. Declarations-
creating possibility b. Assertions- defining
what is so c. Assessments- expressing point
of view d. Requests- negotiating to action
e. Offers-negotiating to action f. Promises-
getting to results Exercise Using language
tools in your issue from the original
work of Fernando Flores and John Searle
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CbyD Toolbox (continued)

• 6. Dealing with Breakdowns
• - Your Examples
• - The role of trust analyzing the
  breakdown
• - theres Whining or .
• you can Register a Complaint
• - The two possible conversations
• a. emotional response
• b. problem solving response