eGovernment Development Perspectives

1
e-Government Development Perspectives

• Michael Blakemore

2
Progression in the EU

• Delivering everything that we could not do
  before? Whatever happened to
• Information Systems
• Expert Systems
• Artificial Intelligence
• IT and ICT cost-benefits
• Automation and electronic delivery
• Back-office re-invention
• Benchmarking and global/regional presence
• Reviewing uneven progress and understanding the
  role and needs of citizens
• Identifying the bilateral relationship between
  citizens and government

3
The turbulent context

• Global and Glocal
• Identity management versus identity
• Trust and security
• Re-bordering space electronically
• The open market, free flows of human capital, and
  the need to monitor those flows
• Citizenship rights and obligations
• Hyperspeed condoning increasing error on the
  altar of time
• Neo-futurist celebration of speed, flexibility
  and technological capacity
• IT homogeneity and viral analogies

4
A more cultural approach?

• Metrics are more than
• cost savings
• budget reductions
• where you are in the testosterone list
• A proper strategy rather than a central plan
• Confronting the very uncertain cost-benefits in
  departmental and organisational downsizing
• Confronting the very uncertain cost-benefits in
  contracting out, priviatisation and PPP
• Understanding better that you cannot automate
  away the political, organisational and power
  baggage of the past
• Only a few have a clean sheet.