City of Tshwane Tourism Master Plan Steering Committee Meeting 4 May 2005

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City of TshwaneTourism Master PlanSteering
Committee Meeting4 May 2005
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Agenda

• Feedback from Steering Committee
• Indication of where we are in the process
• Feedback on Progress to date Issues encountered
• Supply and Demand Research
• Infrastructure
• Planning
• HR / Training / SMME development
• Clarification and Other Matters

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Feedback from Steering Committee

• Reaction from Constituents?

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Where we are in the process


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Situation Analysis


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Feedback . Tourism Demand Surveys

• Completed to date
• 646 questionnaires
• 189 during 16 22 March
• 457 during Easter Weekend
• Captured data from 200
• Issues during first 2 batches
• Access for field workers
• Willingness to participate

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Feedback . Tourism Demand Surveys

• Large number of respondents indicate that they
  would return to the City and recommend it to
  others
• The City of Tshwane rates equal to or better than
  other major cities in South Africa and capital
  cities elsewhere in the world
• It is important to a large majority of
  respondents that the City of Tshwane is the
  capital city of South Africa
• The people of Tshwane and the tourism
  establishment staff in particular are generally
  friendly and welcoming
• For almost half the respondents it was their
  first visit to the City
• There were slightly more day visitors than
  overnight visitors
• Respondents came from all over the world

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Feedback . Tourism Demand Surveys

• From Field Worker Observations
• More foreign tourists during the week than over
  weekends at attractions
• Most of the tour buses visit all the major
  attractions, i.e. Voortrekker Monument, Union
  Buildings, Church Square, Kruger House
• Very few tourists visit museums
• Tourists would like to enter the Union Buildings

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Feedback . Tourism Demand Surveys

• Adjustments to be made (based on data)
• Need more responses from conference delegates and
  other business visitors
• Potentially interview at conference venues /
  hotels
• Fewer interviews at leisure locations
• Mix between foreign and domestic is good

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Feedback . Tourism Supply Research

• Database
• Accommodation Hotels, BB, Guest Houses,
  Homestays, Lodges
• Attractions
• Conference Venues
• Tour / Trip operators
• Moshito-wa-Tshwane committees / sectors
• Various sources
• Database Issues
• Outdated contact details
• Many establishments not operational any more
• Willingness to participate
• Availability
• Some data confidential

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Feedback . Tourism Supply Research

• Completed
• 80 100 Accommodation establishments
• 10 15 Attractions
• Data capture in process
• Still to be completed
• Remaining Accommodation establishments /
  attractions
• Conference Venues
• Tour / Trip operators
• Other tourism-related operations, incl shopping
  centres, transport providers
• Informal establishments including
  Moshito-wa-Tshwane members
• No findings available at present

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Feedback . Interviews

• Industry Associations, e.g.
• Gauteng NAA
• Centurion BB Association
• Tshwane Tourism Association
• Babasa
• Tshwane Building Heritage Association
• RASA
• Steering Committee (some members still to see)

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Feedback . Interviews

• Some Issues
• Fragmentation in the industry
• Lack of Communication
• Difficulties facing SMMEs iro compliance
• Illegal operators
• Lack of information
• Need for support from council

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Feedback . Infrastructure Assessment Utility
Services

• Water Supply
• Bulk Water fm Rand Water Temba
• Some areas below basic water supply
• Sanitation
• Majority of formal areas have basic sanitation
• Some informal settlements below basic
• Electricity
• Capacity limited in East Centurion
• Primary sub-stations have no stand-by
  transformers
• Areas with backlogs Mamelodi, Atteridgeville,
  Soshanguve, Mabopane, informal settlements
• Telecommunications
• Telkom
• Cellular operators

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Feedback . Infrastructure Assessment
Transportation

• Road Links
• Good Road network
• Lack Ring road
• Rail Network
• Good Rail Network
• Under utilised because of location of stations
• Hammanskraal not connected plans to connect
  them in future
• Gautrain will add to this network
• Airports
• Wonderboom CTMM
• Military Air Bases Zwartkops Waterkloof
• Haakdoornboom Freeway privately owned
• Public Transport

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Feedback . Infrastructure Assessment Roads
Access

• Road is main mode of transport in Tshwane
• CTMM well serviced by national, provincial
  district roads
• Road conditions generally good not so in high
  density areas
• No street signs in high density areas
• Tourist signage inconsistent

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Feedback. Infrastructure Assessment
Emergency Services

• Police
• Adequate coverage
• Fire Ambulance Services
• Adequate coverage / some areas shortage of
  ambulances
• Medical Care Hospitals
• Adequate coverage

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Feedback. Infrastructure Assessment General
Facilities

• Parking
• Adequate at more established tourist sites
• Church Square parking is a problem
• Not provided adequately in some cultural centres
• Ablution Facilities
• Adequate at more established tourist sites
• Available at all BBs, restaurants, hotels, etc.
• Available at some service garages but not all in
  the CBD
• Not adequately maintained in some centres

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Feedback. Infrastructure Assessment General
Facilities

• Lighting Security
• Security concerns at some centres
• Security has been stepped up at some sites (incl
  Church Square)
• Most curio centres operate only during the day
• More established tourist attractions generally
  have enough security and lighting

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(No Transcript)
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Feedback . Policy Planning

• Documents Assessed
• City Development Strategy
• Inner City Development Document
• IDP
• Spatial Development Framework
• Etc.
• Identified what the relevant issues for tourism
  are, e.g.
• Inner city development
• Green areas to the south
• Regeneration to the west
• Development focus in the north
• Existing tourism activities to the south-west
• Branding

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Feedback . HR / Training / SMME Development

• Interviews with
• DTI re Funding for SMME development / training
• THETA SAQA re registered trainers / assessors /
  service providers in the City
• ETDP Seta re higher institutions / schools
  curriculum
• Ntsika Business support services to SMMEs
• Information from supply research
• Waiting for analysis of number of employees /
  training requirements from supply research
• Issues regarded as confidential / difficult to
  access

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Other Issues

• Steering committee needs to emphasise the
  importance of participation
• Opportunity via Chatroom
• E-mail
• Via steering committee
• Public Participation workshops

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Clarification and Other Matters
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Next Meeting25 May 2005
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