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BASIC CONCEPTS OF QUALITY

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Title: BASIC CONCEPTS OF QUALITY


1
BASIC CONCEPTS OF QUALITY
  • QUALITY
  • QUALITY CONTROL
  • QUALITY ASSURANCE
  • QUALITY MANAGEMNT
  • TOTAL QUALITY MANAGEMENT
  • ISO SYSTEM

2
QUALITY
  • is the totality of features and characteristics
    of a product that bears on its ability to
    satisfy the stated or implied needs --ASQC

3
What is Quality?
  • User-based In the eyes of the beholder
  • Manufacturing-based Right the first time
  • Product-based Precise measurement

4
Dimensions of Quality
  • Performance
  • Aesthetics
  • Special features convenience, high tech
  • Safety
  • Reliability
  • Durability
  • Perceived Quality
  • Service after sale

5
Importance of Quality
  • Lower costs (less labor, rework, scrap)
  • Motivated employees
  • Market Share
  • Reputation
  • International competitiveness
  • Revenues generation increased (ultimate goal)

6
QUALITY CONTROL
  • is the operational techniques and activities
    that are used to fulfill the requirements for
    quality

7
QUALITY ASSURANCE
  • is all systematic and planned actions which
    are necessary to provide adequate confidence that
    a product or service will satisfy the given
    requirement for quality.

8
QUALITY MANAGEMENT
  • is a systematic set of operating procedures
    which is company wide, documented, implemented
    and maintained while ensuring the growth of
    business in a consistent manner

9
TOTAL QUALITY MANAGEMENT
  • THE LATEST APPROACH
  • IT IS THE PROCESS OF INDIVIDUAL ORG.
    DEVELOPMENT THE PURPOSE OF WHICH IS TO INCREASE
    THE LEVEL OF SATISFACTION OF ALL THE STAKEHOLDERS

10
QM Vs QA
The Prime Focus of The Prime Focus of
Quality Management Quality Assurance
Achieving results that satisfy the requirements for quality. Demonstrating that the requirements for quality have been (and can be) achieved.
Motivated by stakeholders internal to the organization, especially the organizations management Motivated by stakeholders, especially customers, external to the organization
Goal is to satisfy all stakeholders Goal is to satisfy all customers.
Effective, efficient, and continually improving, overall quality-related performance is the intended result. Confidence in the organizations products is the intended result
Scope covers all activities that affect the total quality-related business results of the organization Scope of demonstration coves activities that directly affect quality-related process and product results
11
HISTORICAL BACKGROUND
  • THE OLDEST TERM QUALITY
  • QUALITY CONTROL
  • QUALITY ASSURANCE (1970s)
  • QUALITY MANAGEMENT

12
HISTORICAL BACKGROUND
  • TOTAL QUALITY MANAGEMENT
  • CURRENTLY ENTERPRISES ARE RUSHING TO
  • SIX SIGMA
  • DEMING AWARD
  • MALCOLM BALDRIDGE NATIONAL QUALITY AWARD (MBNQA)

13
HIERARCHIAL STRUCTURE
  • TOTAL QUALITY MANAGEMENT
  • QUALITY MANAGEMENT
  • QUALITY ASSURANCE


14
HIERARCHIAL STRUCTURE
  • QUALITY ASSUR. (GMPOriginal prod. design
    development)
  • GOOD MFG. PRACTICE
  • QUALITY CONTROL

15
ISO SYSTEM
  • A SET OF QUALITY STANDARDS GOVERNING THE
    DOCUMENTATION REQUIREMENT OF A SYSTEM
  • ISO 9001-2000
  • ISO 14000
  • ISO 17025
  • SA 8000

16
TQM Vs ISO SYSTEM (1)
ISO 9000 TQM
NOT NECESSARILY CUSTOMER FOCUSED DEFINITELY CUSTOMER FOCUSED
TECHNICAL SYSTEM PROCEDURES FOCUSED PHILOSPHY, CONCEPTS, TOOLS TECHNIQUES FOCUSED
EMPLOYEE INVOLVEMENT NOT NECESSARY EMPLOYEE INVOLVEMENT NECESSARY
17
TQM Vs ISO SYSTEM (2)
ISO 9000 TQM
LESS OR NO FOCUS ON CQI CQI TQM ARE SYNONYM
CAN BE DEPATMENTALLY FOCUSED ORGANIZATION WIDE
QUALITY DEPARTMENT RESPONSIBLE FOR QUALITY EVERYONE RESPONSIBLE FOR QUALITY
18
TQM Vs ISO SYSTEM (3)
ISO 9000 TQM
PRESERVES THE STATUS QUO IMPROVES PROCESS CULTURAL CHANGE
19
RELATIONSHIP B/W TQM ISO
CUSTOMERS
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