Lean Healthcare - The Use of Value Stream Maps in Healthcare - PowerPoint PPT Presentation

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Lean Healthcare - The Use of Value Stream Maps in Healthcare

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Value stream map (VSM): The visual representation of the processes (work units and information required) to meet a customer demand Value-added (VA) time: ... – PowerPoint PPT presentation

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Title: Lean Healthcare - The Use of Value Stream Maps in Healthcare


1
Lean Healthcare - The Use of Value Stream Maps in
Healthcare
  • ISE 468 ETM 568
  • Spring 2013
  • Dr. Joan Burtner

2
What is a Value Stream?
  • Value stream A sequence of processes that are
    connected by a common customer, product, or
    service request.
  • Value stream map (VSM) The visual representation
    of the processes (work units and information
    required) to meet a customer demand
  • Value-added (VA) time The time element that the
    customer is willing to pay for
  • Non value-added (NVA) The part of the process
    that the customer will not pay for
  • Total cycle time The time for completion of a
    process or group of tasks that have a common
    element. It is calculated by adding up the
    individual cycle times for the value stream.
    This includes VA and NVA elements.
  • Source The Lean Healthcare Pocket Guide XL
    (2008) Authors Debra Hadfield, RN MSN and
    Shelagh Holmes, RN

3
Value Stream Map Examples - Basic
  • Source http//blog.minitab.com/blog/real-world-qu
    ality-improvement/how-to-use-value-stream-maps-in-
    healthcare Accessed March 20, 2013

4
Value Stream Map Examples - Complex
  • Source dagazinc.com Accessed March 20, 2013

5
Value Stream Map Examples - Mixed
  • Source http//www.ahrq.gov/professionals/quality-
    patient-safety/patient-safety-resources/resources/
    toolkit/tkfig6.html Accessed March 20, 2013

6
Healthcare VSM - Basic Method
  • Draw process flow map
  • Collect data through observation or examination
    of historical records
  • Draw current state value stream map, including
    identification of value added and non value added
    processes
  • Evaluate current state value stream map
  • Reduce time spent on value added steps if
    possible
  • Eliminate or minimize time spent on value added
    steps
  • Revise process as needed
  • Develop future state VSM for planning purposes
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