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BUSINESS ENGLISH CONVERSATION

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Lesson 2 Introductions & Greeting BUSINESS ENGLISH CONVERSATION & LISTENING INSTRUCTOR: HSIN-HSIN CINDY LEE, PHD Contents Basic Rules and Concepts Conversation and ... – PowerPoint PPT presentation

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Title: BUSINESS ENGLISH CONVERSATION


1
Lesson 2 Introductions Greeting
  • BUSINESS ENGLISH CONVERSATION LISTENING
  • INSTRUCTOR HSIN-HSIN CINDY LEE, PHD

2
Contents
  • Basic Rules and Concepts
  • Conversation and Listening
  • Practices - Check Answers and Further Practice
  • Writing Practice
  • Checkpoint

3
Basic Rules of Greeting
  • INTRODUCTION

4
Basic Rules of Greeting
  • Having good ability of business English
    conversation is important because it helps people
    to establish a sound relationship with workmates.
  • All the relationships begin with greetings.
  • If you meet people for the first time, your
    fluent self-introduction and friendly greeting
    will make the positive first impression on them
    and vice versa.
  • Remember, the first impression can never be
    re-made because it is formed when you first
    meet.
  • Your self-introduction and greeting in the first
    meeting may decide whether the other person will
    like or trust you or not in the future!

5
Basic Rules of Greeting
  • Once you get to know a new workmate, greetings
    remain important.
  • Whenever you greet, you are advised to be polite
    and thoughtful.
  • People tend to assume that those who greet are
    nice to work with.
  • Without greeting, the atmosphere in the office
    will seem stiff, unfriendly and indifferent.
  • Greetings work like motor oil which makes all
    parts of the machine operate smoothly.
  • Try to leave a good impression on others as well
    as make busy life more pleasant to deal with!

6
Conversation Listening
  • FAMILIARIZE WITH THE COMMON
  • SITUATIONS
  • STUDY THE MODEL CONVERSATIONS

7
Common Business Situations
  • There are various business situations in which
    you may meet people for the first time.
  • You get to know a stranger on an occasion.
  • E.g. You have exchanged several emails with a
    business partner before a face-to-face meeting.
  • E.g. You get to know a stranger who attends the
    same meeting/seminar/conference with you.
  • You are introduced to an unknown senior.
  • E.g. You are a new entrant in a company and being
    introduced to the executives.
  • E.g. You visit your business partners company
    and are introduced to that companys executives.

8
Common Business Situations
  • You are introduced to an unknown peer.
  • E.g. You are a new entrant in a company and being
    introduced to other colleagues.
  • E.g. You are introduced to other people who have
    the same social status.
  • All kinds of introductions should go with
    courteous greetings.
  • Show your professional image, business manners
    and leave a good impression on others in the
    first meeting!

9
Listening to Conversation 2-A
  • Topic
  • Introducing yourself and greeting in the
    first meeting
  • Situation
  • Lisa is attending an international training
    program provided by her multinational company at
    Tokyo. The program offers two classes for 35
    middle and senior executives of 7 different
    nationalities .
  • Task
  • Listen to the following conversation and
    fill in the blanks.
  • Tip
  • Always greet as soon as you hear the other
    persons name.

10
Listening and Filling in the Blanks
  • Lisa Hello, I dont suppose weve met before. I
    am Lisa _____ from Canada.
  • Joyce ___ ___ ___ ____! My _____ is Joyce Wang.
    Please call me Joyce. Im from _____.
  • Lisa ____ ____ ____ _____, too! Joyce.

11
Listening to Conversation 2-B
  • Topic
  • Introducing a peer to a senior
  • Situation
  • Joyce, an assistant manager of marketing from
    Taiwan, introduces her new friend, Paul Johnson,
    whom she just met in her class, to her supervisor
    at a coffee break.
  • Task
  • Listen to the following conversation and fill
    in the blanks.
  • Tip
  • While introducing a peer to a senior, paying
    respect to the senior before the introduction.

12
Listening and Filling in the Blanks
  • Joyce Sir, ____ ____ ____ an American HR
    associate in my class to you?
  • Wu Sure, my _____.
  • Joyce Mr. Wu, this is Paul Johnson, HR Officer
    from the______.
  • Joyce Paul, this is my _____, Mr. David Wu,
    Marketing Director of Taiwan ______.
  • Wu ______ to meet you, Mr. Johnson.
  • Paul Please call me Paul, sir. Its my ______
    to ______ you.

13
Listening to Conversation 2-C
  • Topic
  • Introducing two peers to each other
  • Situation
  • Joyce introduces Lisa and Paul to each other.
  • Task
  • Listen to the following conversation and fill
    in the blanks.
  • Tips
  • While introducing two people to each other, make
    sure you know how to pronounce their names.
  • Check if the two people have ever met before the
    introduction.

14
Listening Filling in the Blanks
  • Joyce ____ you two ____?
  • Paul I ____ had the pleasure.
  • Lisa We _____ been properly introduced.
  • Joyce Then, ____ me introduce you.
  • Joyce Lisa, this is Paul Johnson from the _____.
  • Joyce Paul, this is Lisa Black from Canada.
  • Lisa and Paul ____ ____ ____ ____!

15
Practices
  • Check your answers
  • Find a partner and Read aloud the
  • dialogues
  • Add the body language
  • Handshaking
  • Exchanging business cards

16
Conversation 2-A
  • Lisa Hello, I dont suppose weve met before. I
    am Lisa Black from Canada.
  • Joyce Nice to meet you! My name is Joyce Wang.
    Please call me Joyce. Im from Taiwan.
  • Lisa Nice to meet you, too! Joyce.

17
Conversation 2-B
  • Joyce Sir, may I introduce an American HR
    associate in my class to you?
  • Wu Sure, my pleasure.
  • Joyce Mr. Wu, this is Paul Johnson, HR Associate
    from the headquarter.
  • Joyce Paul, this is my supervisor, Mr. David Wu,
    the Marketing Director of Taiwan branch.
  • Wu Pleased to meet you, Mr. Johnson.
  • Paul Please call me Paul, sir. Its my
    pleasure to meet you.

18
Conversation 2-C
  • Joyce Have you two met?
  • Paul I havent had the pleasure.
  • Lisa We havent been properly introduced.
  • Joyce Then, let me introduce you.
  • Joyce Lisa, this is Paul Johnson from the
    headquarter.
  • Joyce Paul, this is Lisa Black from Canada.
  • Lisa and Paul Nice to meet you!

19
Further Practice
  • Replace you and your partners names with the
    ones provided in the script.
  • Read the script again by using your own names.
  • Practice the different situations for
    introducing and
  • greeting with your own names without reading
    the script.

20
Writing Practice
  • WRITE DOWN YOUR WON SENTENCES.

21
Write alternative expressions to the following
statements.
  • Write down your own sentences.
  • I am Lisa Black.
  • e.g. My name is Lisa Black.
  • 2) Nice to meet you!
  • ______________________________________
  • 3) Have you two met yet?
  • ______________________________________
  • 4) He is a human resources (HR) associate.
  • ______________________________________
  • 5) May I introduce you to Ms Lee?
  • ______________________________________

22
You can also say this Study the following
alternative expressions.
  • 1) I am Lisa Black.
  • e.g. My name is Lisa Black.
  • 2) Nice to meet you!
  • (Im) Pleased to meet you.
  • (Im) Glad to meet you.
  • Its a pleasure to meet you.
  • Its my honor to meet you.
  • 3) Have you two met?
  • Do you two know each other?
  • May I introduce you to him?
  • 4) He is a HR associate.
  • He reports to HR Manager.
  • He is (in charge of training and recruiting) in
    HR department.
  • 5) May I introduce you to Ms. Lee?
  • Please allow me to introduce you to Ms. Lee.
  • Please let me introduce you to Ms. Lee.

23
Checkpoint
  1. Why is the first impression important?
  2. When do you need to introduce yourself to others?
    Provide three examples.
  3. How do you introduce a peer to a senior?
  4. How do you introduce two peers to each other?
  5. Ho do you greet a new acquaintance?

24
End
  • DO YOU HAVE ANY QUESTIONS?
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