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An overview of the implementation of E Governance System in the Republic of Sudan: The Challenges an

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Title: An overview of the implementation of E Governance System in the Republic of Sudan: The Challenges an


1
An overview of the implementation of E-
Governance System in the Republic of Sudan The
Challenges and Benefits
  • BY
  • Dr. Nadir Mohamed Hassanein
  • Dr. Mudathir Sulieman Mohamed

This Presentation provides a brief of a detailed
proposal for setting up E-Governance System in
the Republic of Sudan, completed by ITC
IndoSoft.
2
E-governance
  • An IT driven methodology that improves
    efficiency, brings about transparency, and leads
    to reduction in costs of running the state
    apparatus.

3
Sudan Context The Challenges
  • The Technical Challenges
  • Deal with the need of the entire country to
    upgrade its information and Communication
    infrastructure to have a strong and secure
    network.
  • Costly connections, traffic jams, poor
    connections, barriers to access, and slow
    transmission speeds due to inadequate
    communications infrastructures create a huge
    obstacle for the spread of the IT as a reliable
    source of information
  • The Financial Challenges
  • The government has to invest money to spend on
    upgrading its infrastructure, telecommunications
    technology and education.
  • Governments must find a mechanism to fund their
    investment in infrastructure and education
    without pricing access to the technology beyond
    the means of the population.
  • The Academic Challenges
  • Very few academic institutions in Sudan offer
    degree programmes in Information and
    Communication Technologies.
  • Major support should be directed toward the full
    range of education and training institutions,
    from primary schools to Universities, from
    continuing education units to private training
    institutions

4
The Scope
  • The Sudanese government has to start from its own
    processes implementing process automations,
    reengineering the existing processes for
    optimisations to save time and cost, and train
    the employees to utilise the benefits of the
    information system.

5
Facilities delivered by E-governance
  • Effectiveness in government operations and
    government- public interface
  • Easy dissemination of information to citizens
  • Equality of access to information and
    administration to every citizen
  • Two-way communication between people and
    government
  • Enhanced participation of citizens in
    decision-making and program implementation
  • Improved efficiency in government's service
    delivery systems
  • Bigger role for people's representatives
  • Linking communities locally and globally
  • Single Window Clearance System in government
    business interface.

6
Functional Advantages of the System
  • Cost-savings
  • Easy access to the government
  • Better face for the government
  • Satisfied Citizens
  • Huge Transactional Knowledge
  • Best Practices
  • A Prosperous Country - Sudan

7
Cost-savings
Functional Advantages of the System
  • Manual transfer of information that involves huge
    manpower, time loss, paperwork and probability of
    human error
  • Performing government functions, e.g., citizens
    grievances, fulfillment, bill payments etc.
  • Dissemination of government info needs a lot of
    expensive media coverage to reach the people.
    With e-governance, the access is wider and
    information is always available
  • Administrative cost

8
Easy access to the government
  • An e-governance system open channels for the
    citizens to interact freely and effectively. The
    citizens across the state can access Citizens
    Relationship Management (CRM) call centre. This
    will ensure that each and every grievance is
    properly attended and routed to the respective
    ministry or department and further actions are
    properly followed-up.
  • The Government portal can play a major role in
    giving easy access to the governmental matters.
    Citizens of Sudan can use the portal for the
    various government-related necessities. They can
    download application forms and submit online
    applications, know the latest news and policies
    of the government, view tenders and submit
    quotations, view press releases and other
    governmental documents like gazette and other
    white papers
  • Computerised government departments can deliver
    better services by promptly and effectively
    exchanging and acquiring information.

9
Better face of the government
  • An Electronic Governance can give a better face
    to the government among the citizens across the
    state as well as external sources like investors,
    business men, other state governments and the
    centre and other external agencies.
  • Sudan has immense repository of the valuable
    resources like oil and natural resources than any
    other neighboring country. Acquiring an image of
    a high-tech country can help scale myriads in the
    long run of growth and competition.

10
Satisfied citizens
  • A government cannot be called a successful
    government, by modern standards, unless the
    citizens feel that they are ruled by the right
    people on the top. The people do the assessment
    based on various factors. The benefits they
    gained as a whole, the prosperity of their
    locality under the government, the prosperity of
    the country and the way the outside world looks
    at and says about their country etc.

11
Huge Transactional Knowledge
  • The government officials can acquire valuable
    information in seconds using the various outlets
    of the government that could be used for
    decision-makings at each stage.

12
Best Practices
  • A successful implementation of an electronic
    governance system demands the various
    governmental processes to be reengineered to suit
    the information age architecture.
  • No more paper bundles
  • No more wastage of time
  • No wastage of resources in the government
    offices.
  • The reengineered best practices will ensure that
    the government functions are in the most optimal
    configuration to give the output.

13
The Vision
  • To establish leadership in delivering IT-enabled
    services to the citizens of The Republic of Sudan
    by maintaining effectiveness of governmental
    activities and utilising the knowledge Revolution
    to foster the economic growth and prosperity.

14
Objectives
  • The objectives of the proposed solution can be
    summarized as follows
  • Cost reduction
  • Economic growth
  • Good governance
  • Proper follow-up of citizens grievances
  • Human Resource Development
  • Attract foreign investment in the country

15
National Information Center
  • The National Information Centre (NIC) is the core
    of the e-Governance system for Sudan.
    Strategically located in the capital of the
    country Khartoum this centre will be the
    repository of the entire information pertaining
    to the government. It is here the data about each
    citizen is stored in high-end fault-tolerant
    database system. The data stored in this server
    will be queried by the external entities like
    State National Centre, Province National Centre
    etc.

16
Official Government Portal
  • Government Applications
  • FAQs
  • Forms
  • Online Submissions
  • On-line Gazette
  • Notifications
  • Who-is- who dictionary
  • Press Releases
  • Government Tenders
  • Statistics
  • Online Price Information
  • Governmental Newsletters
  • Stock Market
  • Weather
  • Traffic

17
Other Ministries Applications
  • Internal Affairs Ministry
  • ID card Issuance
  • Passport Issuance
  • Exit Visa Application
  • Ministry of Finance
  • Tax income forms
  • Contracts
  • Regulations
  • Banking System
  • Ministry of Transport
  • Driving License
  • Vehicle Registration
  • Road Taxes
  • Statistics
  • Ministry of Energy Mining
  • Oil and Mining Projects
  • Contracts
  • Employee Relations
  • Ministry of Health
  • Birth Certificate
  • National Immunization Programs
  • Hospitals
  • Medical Institutes

18
Telemedicine
  • Telemedicine is the transfer of electronic
    medical data (i.e. high resolution images,
    sounds, live video, and patient records) from one
    location to another. This transfer of medical
    data may utilize a variety of telecommunications
    technology, including, telephone lines, ISDN, the
    Internet, intranets, and satellites.
  • People living in rural and remote areas struggle
    to access timely, quality specialty medical care.
    Because of innovations in computing and
    telecommunications technology, many elements of
    medical practice can be accomplished when the
    patient and health care provider are
    geographically separated.
  • The medical System have lagged behind in the
    utilization of IT tools and only cover the more
    dense populated areas. Tele medicine is only
    available on a limited scale in medical centers
    which are part of the elite universities which is
    why patients frequently have to travel 1000s of
    Kms to seek specialized attention

19
E-Learning
  • E-Learning is the convergence of learning and the
    Internet. It uses the power of networks,
    primarily those that rely on Internet
    technologies but also satellite networks, and
    digital content to enable learning. The delivery
    of content via all electronic media, including
    the Internet, intranets, extranets, satellite
    broadcast, audio/video tape, interactive TV, and
    CD-ROM. E-Learning is using the power of the
    network to enable learning, anytime, anywhere.
  • E-learning will help rural inhabitants to develop
    themselves and on the long run raise the standard
    of living. Currently e-learning is only
    practiced on a limited scale in some
    universities. Trials have been hindered by the
    communication infrastructure in the country
    particularly with regard to video conferencing.

20
E-Cash
  • Debit cards
  • Smart Cards
  • Stored value payments systems
  • Accumulating balance payment systems
  • The viability of each system is currently under
    study. Recently a number of banks in Sudan have
    combined to issue a smart debit card (Shamikh)
    and a prepaid Alashraf Card was issued by a
    private company for applications in ecommerce and
    bill payments.

21
Conclusions
  • This is a proposal for a one touch system for
    governance for the Republic of Sudan. The
    proposal includes a National Information Center,
    an official government portal, applications for
    various ministries, a Citizens Relationship
    Management call centre as well as applications in
    telemedicine, e-learning and e-commerce.
  • The e-commerce carries various benefits that
    includes cost savings, easy access to the
    government, better satisfied citizens and huge
    transactional knowledge. However, implementation
    in Sudan faces technical, financial and academic
    challenges that needs to be overcome.
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